Senior Level Customer Operations Analyst Jobs
Senior level customer operations analyst jobs place experienced professionals in charge of operational strategy, process ownership, and the cross-functional initiatives that drive customer outcomes at scale. 50% of openings are remote or hybrid, with demand concentrated in Technology & Software, Energy, and Electronics & Hardware and employers like Chevron, Google, and Fastly hiring at this level now.
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Showing 5 of 240+ Senior Level Customer Operations Analyst jobs
See yourself at Dataminr
As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.
This role is based hybrid (NYC area) or hybrid (Northern VA/DC area).
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).
The opportunity
- Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
- Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
- Own the renewal process for your book of business, from early planning through close, with accountability for gross revenue retention
What you bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- Bachelor's degree or equivalent relevant experience in a related field AND 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
The annual on-target earnings (OTE) for this position are $100,486 - $147,454, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com.
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See yourself at Dataminr
As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.
This role is based hybrid (NYC area) or hybrid (Northern VA/DC area).
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.
Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).
The opportunity
- Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
- Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
- Own the renewal process for your book of business, from early planning through close, with accountability for gross revenue retention
What you bring
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- Bachelor's degree or equivalent relevant experience in a related field AND 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
The annual on-target earnings (OTE) for this position are $100,486 - $147,454, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com.
Notice Regarding Automated Employment Decision Tools in New York City
See All 240+ Senior Level Customer Operations Analyst Jobs
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Find JobsSenior Level Customer Operations Analyst Job Market
Who's Hiring
- Chevron24
- Google13
- Fastly11
- Stripe9
- State Farm8
Top Industries Hiring
- Technology & Software76
- Energy25
- Electronics & Hardware13
- Banking & Financial Services13
- Insurance11
Senior Level Customer Operations Analyst Jobs: Frequently Asked Questions
How do I get a senior level customer operations analyst job?
Employers at this level look for candidates who have owned end-to-end operational programs, not just contributed to them. Demonstrating that you have redesigned a customer-facing process, led a cross-functional project to measurable results, or mentored junior analysts gives you a clear edge. A strong portfolio of data-driven decisions and stakeholder communication is what separates competitive applicants from the rest.
Which companies hire senior level customer operations analysts?
Companies hiring senior level customer operations analysts right now include Chevron, Google, and Fastly, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate among organizations with complex customer operations, large account portfolios, or rapidly scaling service functions that need experienced analysts to lead strategy and execution.
Are there remote senior level customer operations analyst jobs?
Yes, though availability varies by employer and function. About 50% of senior level customer operations analyst openings are remote or hybrid as of November 2026, reflecting sustained demand for experienced professionals who can operate independently across distributed teams. Roles that involve cross-functional leadership or systems oversight tend to offer the most flexibility at this level.
What makes a customer operations analyst role senior level?
Senior level roles are defined by ownership and scope. Where mid-level analysts execute within defined processes, senior analysts set the direction, identify systemic gaps, and lead the initiatives that fix them. Expectations include mentoring junior team members, influencing tooling and workflow decisions, and presenting findings and recommendations directly to leadership without close supervision.
Which industries hire the most senior level customer operations analysts?
Senior level customer operations analyst roles concentrate in Technology & Software, Energy, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors tend to have large, complex customer bases and service operations that require experienced analysts to manage performance metrics, lead process improvements, and align operations with broader business goals.