Technical Instructor Jobs in Connecticut

Title: Technical Engineer

Location: Hartford, CT 06183

Duration: 12 months (Possibility of Extension)

Pay Range: $40/hr - $44/hr

Role Summary:

What Will You Do?

- Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers, and associated peripherals within established enterprise guidelines.
- Able to lead complex projects and initiatives.
- Applies and documents procedures for problem determination/resolution and/or installation support.
- Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners, and peers.
- Acts as a role model to others in support of the corporate culture.
- Uses strong analytical skills and business and technical knowledge to provide operational and business support for computer systems to various internal customers.
- Coaches, mentors, and participates in coordinating various projects and support tasks with team members.
- Understands and adheres to policies and guidelines related to travel expense, overtime, and Asset Management.
- Guides customers on equipment standards and expenditures.
- Perform other duties as assigned.

What Will Our Ideal Candidate Have?

- Advanced knowledge of MS Operating Systems and MS Office products.
- Knowledge of MAC/iOS systems.
- Strong customer service skills.
- Strong interpersonal skills; able to work well within a team environment.
- Effective oral and written communication skills.
- Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems.
- Able to manage/work within a team environment.
- Able to display professional maturity and positively represent IT.
- Solid leadership and project management skills.
- Able to manage multiple large projects while maintaining day-to-day support activities.
- Able to adjust priorities dynamically to account for changes in business needs.
- Able to isolate and resolve hardware, software, Audio/video, facility, and network infrastructure problems on workstations, servers, voice, and network devices within established guidelines.
- Able to accurately assess and understand customer needs and work with a sense of urgency to satisfy those needs within negotiated time frames.
- Able to interface effectively with customers and IT support partners in customer service/support situations.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.