Senior Level Technical Product Support Specialist Jobs
Senior level technical product support specialist jobs place experienced professionals in charge of technical escalations, product feedback loops, and the cross-functional initiatives that shape support strategy. Openings are concentrated across Technology & Software, Consulting & Professional Services, and Electronics & Hardware, with a mix of on-site, remote, and hybrid settings, and employers like Amazon, WSP, and RLI Insurance Company hiring at this level now.
Find JobsOverview
Showing 5 of 704+ Senior Level Technical Product Support Specialist jobs











INTRODUCTION
Build a career where values meet worldwide opportunity.
ABOUT THE JOB
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Project Manager to join our amazing culture. As a Technical Project Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
WHO YOU ARE
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Technical Project Manager.
WHO WE ARE
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
YOUR ROLE AND RESPONSIBILITIES
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Responsibilities include:
- Planning, scheduling, organizing and directing, application engineering, field installation and start-up of assigned projects.
- Ensuring projects are effectively executed within budgeted cost and time schedules and ensure positive cash flow.
- Acting as key interface with the customer and responsible for maximizing customer satisfaction, safety, and quality assurance on all assigned projects.
- Managing the highest level of Project Manager with direct reports, high volume and/or critical accounts and customers.
- Performing other duties and responsibilities as requested or required.
BASIC QUALIFICATIONS
- Expert project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).
- Advanced coaching, mentoring, and staff development skills; solid leadership orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the organization.
- Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills; solid programming skills and proven ability to troubleshoot problems and look for solutions.
- Basic knowledge and understanding of IT networking principals.
- Advanced financial analytical skills including cost control.
PREFERRED QUALIFICATIONS
- Education: College degree, trade school or equivalent experience.
- Minimum Experience: 7-10 years relevant engineering, field service or project management.
- 5 years supervisory experience.
- Preferred Experience: Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
COMPANY BENEFITS
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
COMPENSATION
The anticipated salary for this position is $185,100.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
LOCATION
LI-Remote
This posting is expected to remain open until 11/17/26.
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See All 704+ Senior Level Technical Product Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Technical Product Support Specialist Job Market
Who's Hiring
- Amazon41

- WSP13

- RLI Insurance Company12

- Ursus11

- Zoox10

Top Industries Hiring
- Technology & Software248
- Consulting & Professional Services101
- Electronics & Hardware58
- Manufacturing32
- Construction & Real Estate29
Senior Level Technical Product Support Specialist Jobs: Frequently Asked Questions
How do I get a senior level technical product support specialist job?
Employers at this level look for candidates who have owned complex technical escalations end-to-end, contributed to product improvement through structured feedback, and mentored junior support staff. Demonstrating that you have driven process improvements, reduced escalation rates, or led cross-functional projects separates senior candidates from mid-level ones. A history of working directly with engineering or product teams strengthens your case significantly.
Which companies hire senior level technical product support specialists?
Companies hiring senior level technical product support specialists right now include Amazon, WSP, and RLI Insurance Company, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate among established technology companies, enterprise software vendors, and hardware manufacturers that maintain complex, customer-facing product lines requiring deep technical expertise.
Are there remote senior level technical product support specialist jobs?
Yes, remote and hybrid availability is meaningful at this level. About 41% of senior level technical product support specialist openings are remote or hybrid as of November 2026, reflecting employer confidence that experienced professionals can manage escalations, mentor teammates, and collaborate with product and engineering teams without being on-site full time.
What makes a technical product support specialist role senior level?
Senior level roles are defined by ownership and scope rather than task execution. You are expected to handle the most complex technical escalations independently, identify patterns that inform product development, establish or refine support processes, and mentor less experienced specialists. Many senior roles also involve direct collaboration with product and engineering teams to close the feedback loop between customers and development.
Which industries hire the most senior level technical product support specialists?
Senior level technical product support specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they maintain sophisticated, continuously evolving products that require experienced specialists capable of managing technical depth, customer relationships, and internal knowledge transfer simultaneously.