Senior Level Digital Support Specialist Jobs
Senior level digital support specialist jobs put seasoned professionals in charge of technical escalations, process improvement, and the cross-functional teams or projects that keep digital operations running. Openings are spread across on-site, remote, and hybrid settings in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, with employers like Alvarez & Marsal, Databricks, and PsiQuantum hiring at this level now.
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Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Within Target Digital, we are focused on creating seamless, inspiring and personalized shopping experiences that help guests discover the products they love and shop with confidence. Our teams are guest-obsessed, using data, insights and technology to build intuitive, differentiated experiences that meet guests where they are and make shopping at Target easier, more relevant and more joyful.
The Inspire & Motivate Experience (IMEX) team shapes some of the most impactful moments across Target's digital shopping journey. Spanning Homepage, Category, Navigation and Content experiences across Target.com and the Target app, the team connects inspiration with action—helping guests discover what's relevant, confidently navigate our assortment and progress toward purchase. We are evolving these experiences into a connected, intelligent discovery ecosystem that balances intuitive, consistent shopping foundations with adaptive, contextually relevant experiences that drive guest engagement and business growth.
Product Teams at Target Corporation are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology and design work.
The Inspire & Motivate Experience (IMEX) product portfolio powers how guests discover, navigate and engage with Target across our digital channels. Spanning Homepage, Category, Global Navigation and Content experiences, this portfolio is focused on transforming traditional, fixed shopping journeys into more immersive, intelligent and contextually relevant experiences. Through adaptive layouts, personalized storytelling, intuitive wayfinding and scalable experience platforms, we are building a connected discovery ecosystem that helps guests move seamlessly from inspiration to confident shopping decisions. Our ambition is to deliver meaningful personalization at scale, accelerate experimentation and learning, and drive measurable improvements in guest engagement, productive shopping progression and business outcomes. As digital shopping continues to evolve, this portfolio will also eventually help shape the future of AI-powered and agentic discovery experiences, both on and beyond Target's owned digital channels.
In addition to leading the IMEX portfolio, this Director will establish the end-to-end digital product strategy for Beauty, one of Target's key enterprise growth priorities. This newly created horizontal responsibility offers an opportunity to reimagine how guests discover, explore and shop Beauty at Target. Working across Digital, Merchandising, Personalization, Creative and Technology teams, this leader will identify unmet guest needs, define a differentiated Beauty experience vision, establish a strategic roadmap and success measures, and influence the development of innovative, category-specific shopping experiences that drive guest engagement and long-term revenue growth.
As a Product Director, you will set the overall strategic vision for your product space and product team, are accountable for succeeding against identified business outcomes and metrics, will set and manage the product’s budget and financials, set the short- and long-term product goals, and quarterly Objectives and Key Results (OKRs).
You will be accountable for building, coaching, and mentoring a strong team of product owners while also building a strong team culture of progress, transparency, and efficiency across Product teams. You will be responsible to elevate your collective team’s performance by providing insightful, motivating, and constructive feedback to all roles on the team while also working with senior leadership and peers across pyramids to negotiate and remove execution related barriers for your teams.
You will drive product discovery with key stakeholders to validate hypotheses and concepts with customers before committing engineering time, as you lead highly complex work across multiple pyramids, with interrelated specialties. You will leverage data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of your products and related P&L impacts, and to deliver recommendations to key stakeholders.
It will be critical that you understand retail or similar areas, relevant technologies and design principles to drive innovative and scalable solutions across multiple pyramids within Target.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
- Four-year degree or equivalent experience
- 10+ years of product management experience leading consumer-facing digital products within large-scale retail or e-commerce organizations
- Deep understanding of digital retail experiences, including discovery, navigation, content, personalization and conversion optimization
- Proven ability to define and execute product strategies, navigate ambiguity and translate guest needs into innovative solutions that drive measurable business outcomes
- Experience leveraging guest insights, data and experimentation to optimize digital experiences, with an understanding of emerging AI and agentic technologies
- Exceptional collaboration and influencing skills, with the ability to align senior stakeholders, navigate competing priorities and drive execution across teams without direct authority
- Strong technology fluency and experience partnering with Engineering, UX, Data Science and cross-functional business teams to deliver scalable product solutions
- Proven people leadership experience building, coaching and developing high-performing Product Management teams while fostering a culture of guest obsession, accountability and continuous improvement
- Strategic mindset and bias for action, with strong communication skills and demonstrated ability to establish roadmaps, define OKRs and drive meaningful guest and business outcomes
This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_FAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Application deadline is : 11/27/2026Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Within Target Digital, we are focused on creating seamless, inspiring and personalized shopping experiences that help guests discover the products they love and shop with confidence. Our teams are guest-obsessed, using data, insights and technology to build intuitive, differentiated experiences that meet guests where they are and make shopping at Target easier, more relevant and more joyful.
The Inspire & Motivate Experience (IMEX) team shapes some of the most impactful moments across Target's digital shopping journey. Spanning Homepage, Category, Navigation and Content experiences across Target.com and the Target app, the team connects inspiration with action—helping guests discover what's relevant, confidently navigate our assortment and progress toward purchase. We are evolving these experiences into a connected, intelligent discovery ecosystem that balances intuitive, consistent shopping foundations with adaptive, contextually relevant experiences that drive guest engagement and business growth.
Product Teams at Target Corporation are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology and design work.
The Inspire & Motivate Experience (IMEX) product portfolio powers how guests discover, navigate and engage with Target across our digital channels. Spanning Homepage, Category, Global Navigation and Content experiences, this portfolio is focused on transforming traditional, fixed shopping journeys into more immersive, intelligent and contextually relevant experiences. Through adaptive layouts, personalized storytelling, intuitive wayfinding and scalable experience platforms, we are building a connected discovery ecosystem that helps guests move seamlessly from inspiration to confident shopping decisions. Our ambition is to deliver meaningful personalization at scale, accelerate experimentation and learning, and drive measurable improvements in guest engagement, productive shopping progression and business outcomes. As digital shopping continues to evolve, this portfolio will also eventually help shape the future of AI-powered and agentic discovery experiences, both on and beyond Target's owned digital channels.
In addition to leading the IMEX portfolio, this Director will establish the end-to-end digital product strategy for Beauty, one of Target's key enterprise growth priorities. This newly created horizontal responsibility offers an opportunity to reimagine how guests discover, explore and shop Beauty at Target. Working across Digital, Merchandising, Personalization, Creative and Technology teams, this leader will identify unmet guest needs, define a differentiated Beauty experience vision, establish a strategic roadmap and success measures, and influence the development of innovative, category-specific shopping experiences that drive guest engagement and long-term revenue growth.
As a Product Director, you will set the overall strategic vision for your product space and product team, are accountable for succeeding against identified business outcomes and metrics, will set and manage the product’s budget and financials, set the short- and long-term product goals, and quarterly Objectives and Key Results (OKRs).
You will be accountable for building, coaching, and mentoring a strong team of product owners while also building a strong team culture of progress, transparency, and efficiency across Product teams. You will be responsible to elevate your collective team’s performance by providing insightful, motivating, and constructive feedback to all roles on the team while also working with senior leadership and peers across pyramids to negotiate and remove execution related barriers for your teams.
You will drive product discovery with key stakeholders to validate hypotheses and concepts with customers before committing engineering time, as you lead highly complex work across multiple pyramids, with interrelated specialties. You will leverage data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of your products and related P&L impacts, and to deliver recommendations to key stakeholders.
It will be critical that you understand retail or similar areas, relevant technologies and design principles to drive innovative and scalable solutions across multiple pyramids within Target.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
- Four-year degree or equivalent experience
- 10+ years of product management experience leading consumer-facing digital products within large-scale retail or e-commerce organizations
- Deep understanding of digital retail experiences, including discovery, navigation, content, personalization and conversion optimization
- Proven ability to define and execute product strategies, navigate ambiguity and translate guest needs into innovative solutions that drive measurable business outcomes
- Experience leveraging guest insights, data and experimentation to optimize digital experiences, with an understanding of emerging AI and agentic technologies
- Exceptional collaboration and influencing skills, with the ability to align senior stakeholders, navigate competing priorities and drive execution across teams without direct authority
- Strong technology fluency and experience partnering with Engineering, UX, Data Science and cross-functional business teams to deliver scalable product solutions
- Proven people leadership experience building, coaching and developing high-performing Product Management teams while fostering a culture of guest obsession, accountability and continuous improvement
- Strategic mindset and bias for action, with strong communication skills and demonstrated ability to establish roadmaps, define OKRs and drive meaningful guest and business outcomes
This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_FAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Application deadline is : 11/27/2026See All 111+ Senior Level Digital Support Specialist Jobs
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Senior Level Digital Support Specialist Jobs: Frequently Asked Questions
How do I get a senior level digital support specialist job?
Employers hiring at this level look for candidates who have owned complex technical support environments, not just worked within them. Demonstrating that you have led incident response, built or refined support workflows, and mentored junior staff gives you a clear edge. Certifications in relevant platforms, a history of measurable process improvements, and the ability to communicate technical decisions to non-technical stakeholders all strengthen your candidacy significantly.
Which companies hire senior level digital support specialists?
Companies hiring senior level digital support specialists right now include Alvarez & Marsal, Databricks, and PsiQuantum, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size to enterprise organizations that run complex digital ecosystems and need experienced professionals to own support strategy rather than just execute it.
Are there remote senior level digital support specialist jobs?
Yes, though availability varies by employer and role scope. About 40% of senior level digital support specialist openings are remote or hybrid as of November 2026, reflecting broader flexibility in how organizations staff experienced technical support professionals. Roles requiring hands-on oversight of hardware, infrastructure, or on-site teams are more likely to require an in-person presence.
What makes a digital support specialist role senior level?
Senior level roles are defined by ownership and scope rather than task execution. At this stage, you are expected to lead escalations, design support frameworks, set quality standards, and guide junior and mid-level staff. Technical depth matters, but so does the ability to influence how support operations are structured, measured, and improved across the organization.
Which industries hire the most senior level digital support specialists?
Senior level digital support specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large-scale digital platforms or customer-facing systems where experienced support leadership directly affects uptime, user satisfaction, and operational continuity.