Ticket Taker Jobs

PURPOSE: The purpose of this position is to receive and evaluate incoming police, fire, and/or EMS emergency and non-emergency calls, compile relevant information from callers, and initiate an incident in CAD to be dispatched or transfer the call to the appropriate agency. This position acts under the supervision of a Dispatch Supervisor

RESPONSIBILITIES:

• Trained and currently certified on both Police and Fire and EMS CAD and call-taking protocols.
• Receives and evaluates all incoming calls to determine the urgency of the reported situation. Compiles incident location, participants, and other relevant information and initiates incidents in CAD.
• Gathers information and prioritizes calls.
• Relays information clearly and concisely to callers and emergency dispatchers.
• Enters calls for service data, including type, location, and incident response into the CAD system.
• Monitors multiple telephone lines, including 911 lines.
• Maintains knowledge of emergency communication equipment operations, emergency communication procedures and techniques, and County geography.
• May assist with in-house training of new call takers
• Maintains building security, including limited after-hours access to front doors.
• Performs inquiries regarding wanted subjects, stolen property, and other information through the REJIS computer database and relays information to law enforcement personnel. Conducts criminal history, towed vehicles, ex parte, and missing persons checks.
• Enters information into REJIS computer database.
• Copies information to be delivered to other divisions or departments.
• Receives fax transmissions and distributes messages to the proper individual.
• Utilizes resources such as REJIS, CAD, mobile data, and other online databases to collect pertinent information.
• Receives messages regarding the status of work operations during non-work hours, including the availability of open shifts, the need for voluntary or mandatory overtime, and the need for additional manpower to report for duty in times of need for various reasons, such as extremely high call volume following or during a significant storm, for example.
• Must be available to work rotating 12-hour shifts between day and nighttime hours, including weekends and holidays.
• Performs other duties as assigned.

REQUIREMENTS:

• Education
  • High school diploma or equivalent.
  • Vocational/technical training in computer and multi-line telephone use.
• Job Experience
  • Any other combination of education and experience that provides equivalent knowledge, skills, and abilities.
  • Must have knowledge of providing excellent customer service.
• Successful completion of HIRE computerized skills testing - Overall Score of 77% with a combination of Structured Score of 80% and Practical Score of 70%
• Ability to work 12-hour shifts rotating between days and nights, as well as weekends and holidays
• All applicants extended a conditional offer will be required to satisfactorily complete the following: a medical exam, including vision and hearing tests; a drug screen; a psychological evaluation; a full background investigation, including verification of qualifying credentials; a criminal history report; verification of personal and professional references; education verification; and employment history. Applicants must be free of felony convictions and/or pending charges. (Failure to disclose any information on background investigation may disqualify an applicant.)

APPLICATION/SELECTION PROCESS:

• All applications must be submitted through the St. Charles County Government Employment website. We do not accept faxed, e-mailed, or printed applications.
• Applications will be accepted until enough applications have been received or until the position is filled.
• Applicants must pass the HIRE Dispatch Test in order to be eligible for consideration.
  • Minimum scores required: Overall Score of 77% with a combination of Structured Score of 80%, and Practical Score of 70%
  • Scores are kept on file for two years.
• The HIRE test is taken remotely. An on-site option will be available for those without the appropriate testing equipment.
• Applicants will receive an email containing the HIRE test link and instructions.
• Applicants selected for consideration (based on HIRE testing, information provided via their applications, and any other information submitted) will continue the selection process and be required to complete the following components, which are all conducted on the same day:
  • Initial Interview
  • Dispatch Floor Observation
• Final candidate selection for a probationary position will be based on consideration of all components of the selection process (application, HIRE test, interview(s), etc.) collectively and not individually.
• Following the closing date for the acceptance of the applications, the selection process may take up to three months.
• Applicants who complete all elements of the selection process but are not selected for the position will remain on the Certification List of eligible candidates for 120 days, after which they must reapply for the position at the next job posting.
• Applicants not selected for an interview may reapply at the next job posting.
• Applicants who do not pass the HIRE test may reapply after 120 days.

BENEFITS: This is a full-time 40-hour per week position which includes a full range of benefits, including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed, or printed applications.

*To ensure consideration, resumes must be received by November 20th, 2026.*

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug- and alcohol-free workplace. A pre-employment drug screen is required for all positions.