TN Visa Technical Support Specialist Jobs

Overview:

• In depth understanding of the complete line of Konica Minolta workgroup products along with the various host environments and operating systems which include Windows, Mac, and UNIX
• Familiar with document creation applications including MS Publisher and Adobe CS for troubleshooting
• Must be proficient on color issues as well as on Fiery and KM Empron controllers
• Must have a good understanding of the main applications utilized with our Work Group products such as the Adobe product suite and understand protocols and topologies such as TCP/IP, Ethertalk, Netware, Wireless and USB
• Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resolution over the phone/web for Konica Minolta Workgroup, Production Print/Industrial Print and solutions in a high-volume technical support center environment
• Will document each call providing detailed notes on the reported issues and troubleshooting recommendation and progress in our ticketing system to provide proper reporting and auditing
• Good verbal and written communications skills along with the ability to maintain a professional attitude throughout all internal and external interactions
• Very organized and detail oriented, with a high degree of accuracy and follow-up
• Manage time effectively working on one or more concurrent projects
• Must be able to travel on occasion for training or support purposes
• The Contact Support Center is open 8:00AM to 8:00 PM, so the candidate must be flexible to work various shifts throughout the week

Responsibilities:

• Schedule adherence score of 85% or Higher (Internal candidates)
• Solution Goal maintained for 6 months (Internal candidates)
• 2 Knowledge Base Solutions created for a minimum of 6 months (Internal candidates)
• Call Score Card of 85% total score for minimum of 3 months (Internal candidates)
• Outward Associates completed (Internal candidates)
• Outward Expert (Preferred) (Internal candidates)
• Classroom Workgroup, Print Production and Solutions training (Internal candidates)
• Ability to use appropriate technology for the position (including Laptop, phone, IoT Devices)
• Technical understanding and comfort with electricity, electrical wiring, electronics including tools
• Strong mathematical, analytical, communication, and organization skills
• Self-motivated and must excel in a minimally managed position

QUALIFICATIONS

• Bachelors degree preferred
• 3+ years of work experience in a technical capacity, preferably in the printer industry (preferred)
• A+/N+ Certification Completed (preferred)

About us:

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE STATEMENT:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.