TN Visa Senior Technical Support Specialist Jobs

INTRODUCTION

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

ROLE AND RESPONSIBILITIES

The Senior Technical Writer / Information Architect position will be responsible for the most technically demanding content on UnitedHealth Group's internal Healthcare Platform knowledge site and for the information architecture that holds its 10,000+ knowledge objects together. This individual will produce architecture guides, API references, and conceptual documentation in direct partnership with platform engineering teams and distinguished engineers, while owning docset hierarchy, navigation, templating standards, and structured authoring practices across the site. As the team's senior editorial voice, they will review technically complex content produced by writers and engineers alike, mentor the writing staff, and ensure that quality and structural consistency hold as the platform scales.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Creates complex technical content including architecture and API documentation
• Owns structural IA, template systems, and content frameworks
• Leads cross-team content reviews and maintains content quality standards
• Mentors writers and ensures consistency across documentation sets
• Expert proficiency with developer‑focused documentation formats (Markdown, reStructuredText, schema‑driven formats, OpenAPI/Swagger)
• Strong knowledge of cloud platforms, distributed systems, APIs, or enterprise architecture sufficient to write and validate deep technical content
• Experience with Git/GitHub‑based documentation workflows, including branching, PR reviews, linting, build pipelines, and docs CI/CD
• Ability to create diagrams, system visuals, samples, and task or scenario‑based content using tools such as Mermaid, Visio, Figma, or draw.io
• Familiarity with structured authoring methodologies, reusable component patterns, metadata tagging, and taxonomy alignment
• Working understanding of accessibility and compliance requirements (WCAG), style automation, and content quality tooling
• Ability to design, maintain, and improve docset hierarchies, linking strategies, navigation flows, and content discoverability patterns
• Experience defining or using standardized templates, content models, and structural patterns across large documentation ecosystems
• Skill in simplifying and reorganizing content for clarity, conceptual alignment, and user‑centered task orientation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

BASIC QUALIFICATIONS:

• 7-10+ years of technical writing experience in a software, cloud, or platform engineering environment
• 5+ years writing complex, high‑impact documentation such as architecture guides, API references, conceptual documentation, and developer workflows
• 3-5+ years working directly with engineering teams, product owners, and SMEs in an agile or matrixed environment
• 3+ years contributing to or leading information architecture (IA), docset structure, navigation frameworks, or template systems
• 2-3+ years reviewing and editing technically complex content produced by other writers or engineers, enforcing consistency and quality
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

COMPENSATION

• Salary for this role will range from $112,700 - $193,200 annually based on full-time employment.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.