TN Visa Customer Experience Manager Jobs
Customer Experience Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position involves directing customer strategy, cross-functional teams, or service operations at a professional level. Canadian citizens can apply at the border or port of entry; Mexican citizens require a consular appointment in advance.
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Hospitality Managers are key members of the Venue Leadership team at Cosm. They are responsible for directly overseeing the front-of-house teams to ensure that Cosm’s culture and established Pillars of Service are upheld throughout the venue, from the customer’s (“Fan's”) experience to our Food & Beverage teams.
The Hospitality Manager is responsible for hiring, coaching, mentoring, teaching, developing, and leading members of our Venue team to deliver a best-in-class Shared Reality Fan Experience with passion and enthusiasm.
Our Hospitality Managers must be passionate about customer service and leadership. This is an amazing opportunity to join a growing company, and we are looking for people who want to learn and grow with us. This role requires the ability to work weekends and late evenings with high energy and a positive attitude.
Responsibilities:
- Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
- Interview, select, train, and develop an exceptional team to deliver Cosm’s best-in-class Fan experience.
- Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
- Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, “CosmWorthy” experience.
- Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
- Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
- Handle Fan inquiries, complaints, and feedback to maintain our “CosmWorthy” highest level of standards.
- Develop and implement operational strategies to enhance the Fan experience and improve service quality.
- Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
- Partner with our Purchasing Manager to facilitate weekly inventory needs.
- Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.
Experience:
- Bachelor's degree in Business or Hospitality preferred, but not required.
- 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
- 3+ years of experience in a management or leadership position preferred.
- Strong experience in bar and/or restaurant management preferred.
- Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
- Excellent communication and leadership skills.
- Ability to work seamlessly with peers and senior leaders across all business functions.
- Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
- Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
- Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
- Ability to stand and walk for long periods, including maneuvering up and down stairs.
- Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.
Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Summary
Hospitality Managers are key members of the Venue Leadership team at Cosm. They are responsible for directly overseeing the front-of-house teams to ensure that Cosm’s culture and established Pillars of Service are upheld throughout the venue, from the customer’s (“Fan's”) experience to our Food & Beverage teams.
The Hospitality Manager is responsible for hiring, coaching, mentoring, teaching, developing, and leading members of our Venue team to deliver a best-in-class Shared Reality Fan Experience with passion and enthusiasm.
Our Hospitality Managers must be passionate about customer service and leadership. This is an amazing opportunity to join a growing company, and we are looking for people who want to learn and grow with us. This role requires the ability to work weekends and late evenings with high energy and a positive attitude.
Responsibilities:
- Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
- Interview, select, train, and develop an exceptional team to deliver Cosm’s best-in-class Fan experience.
- Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
- Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, “CosmWorthy” experience.
- Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
- Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
- Handle Fan inquiries, complaints, and feedback to maintain our “CosmWorthy” highest level of standards.
- Develop and implement operational strategies to enhance the Fan experience and improve service quality.
- Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
- Partner with our Purchasing Manager to facilitate weekly inventory needs.
- Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.
Experience:
- Bachelor's degree in Business or Hospitality preferred, but not required.
- 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
- 3+ years of experience in a management or leadership position preferred.
- Strong experience in bar and/or restaurant management preferred.
- Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
- Excellent communication and leadership skills.
- Ability to work seamlessly with peers and senior leaders across all business functions.
- Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
- Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
- Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
- Ability to stand and walk for long periods, including maneuvering up and down stairs.
- Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.
Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
See all 904+ TN Visa Customer Experience Manager Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Experience Manager
Align your credentials to USMCA categories
Customer Experience Manager roles must fit a recognized TN visa category, typically Management Consultant. Gather documentation showing your degree, your title, and how the role involves professional-level advisory or operational management, not just supervisory work.
Target companies with cross-border hiring experience
Prioritize employers with recent visa sponsorship experience. Ask recruiters directly whether their legal team has handled work visa sponsorships before, since a company new to visa processes will slow down your offer-to-start timeline significantly.
Request a detailed offer letter before filing
CBP officers review your offer letter at the port of entry. It must describe your duties in language that maps to the Management Consultant category, your Canadian or Mexican citizenship, and the professional degree required for the role.
Use Migrate Mate to find TN-ready CX roles
Search Migrate Mate to identify Customer Experience Manager openings at employers with recent visa filings and work visa sponsorship experience. Filter by role and visa type so you're only applying to companies experienced with the visa sponsorship process.
Prepare for employer verification requirements
Many large U.S. employers are enrolled in E-Verify and will confirm your work authorization within days of your TN approval. Confirm with HR that they're set up to onboard TN holders before you accept an offer.
Time your Mexican consular appointment strategically
Mexican citizens apply at a U.S. consulate, not at the border, and appointment availability varies by location and season. Build at least six to eight weeks into your timeline between offer acceptance and your target start date.
Customer Experience Manager TN Visa: Frequently Asked Questions
Does a Customer Experience Manager role qualify for TN visa status?
It depends on how the role is structured and documented. Customer Experience Manager positions qualify under the TN Management Consultant category when the work involves professional-level strategy, service design, or operational direction, not purely frontline supervision. Your offer letter must describe duties that reflect that professional scope. Roles focused mainly on scheduling or team oversight without strategic responsibility are harder to support under TN.
How does the TN visa compare to H-1B for Customer Experience Manager jobs?
The TN visa has no annual lottery and no cap for Canadian citizens, so approval can happen the same day at a port of entry. H-1B visa requires entering a randomized lottery each spring with no guarantee of selection. For Mexican citizens, TN requires a consular appointment but still avoids the lottery. If you qualify under USMCA, TN is a faster and more predictable path than H-1B for this role.
How do I find Customer Experience Manager jobs that offer TN visa sponsorship?
Use Migrate Mate to search for Customer Experience Manager openings specifically at employers with recent visa filings and experience sponsoring work visas. Most general job boards don't filter by visa type, so you end up applying to roles where the employer has no sponsorship experience. Searching on a platform built around visa sponsorship saves significant time and targets the right companies from the start.
What documents do I need to present at the port of entry as a Canadian applicant?
You'll need a valid Canadian passport, your signed offer letter describing your CX Manager duties and the professional degree requirement, proof of your qualifying degree or credentials, and your employer's supporting documentation confirming the TN category. CBP officers assess your application on the spot, so having a clear, well-organized packet that maps your role to the Management Consultant category is critical to avoiding delays or a secondary inspection.
Can I switch employers or get promoted while on a TN visa as a Customer Experience Manager?
Switching employers requires a new TN filing, either at a port of entry for Canadians or through USCIS for a change of status. A promotion within the same company is generally fine if the title and duties remain within the same TN category. If a promotion moves you into a significantly different role or category, your employer should consult an immigration professional before updating your title to avoid a status issue.