TN Visa Application Support Specialist Jobs
Application Support Specialist roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category, which covers professionals who analyze, implement, and troubleshoot enterprise software systems. Canadian citizens can secure TN status at the border or airport without a cap. Mexican citizens require a consular visa appointment before starting work.
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Get Access To All JobsFORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Application Support Specialist.
Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km²) campus is Georgia's second-largest public university in area.
Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.
JOB SUMMARY
This position assists the university in data management of ERP systems. This position also provides escalated technical support for ERP issues. Acts as a liaison between FVSU Office of Information Technology (OIT) and University System of Georgia Information Technology Services (ITS).
MAJOR DUTIES
- Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities. Assist in configuring the systems to function as desired. Troubleshoot system issues/errors. Act as a liaison between users and the vendors to resolve issues. Recommend changes as needs are identified.
- Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
- Assist with University System of Georgia, Information Technology Services (ITS), projects.
- Directly support faculty/staff/students with services provided in the OIT service catalog.
- Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
- Assist in analyzing and testing applications to support educational and research activities of the FVSU.
- Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
- Answer customer/colleague questions regarding programs, applications and databases. Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
- Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found. Answer customer/colleague questions regarding programs and applications.
- Work closely with internal and external technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance with customer expectations.
- Provide support of the Oracle database and related tools for multiple clients.
- Review updates and patches for the Banner ERP and related 3rd party products.
- Conduct database tuning, security, backups, and optimization of the database for the Banner ERP.
- Provide troubleshooting assistance with issues related to user logins and single sign-on for Banner9.
- Provide senior technical leadership to assist clients with complex technical planning and task management for clients implementing all the Ellucian Banner products.
- Assist in Peoplesoft Financials and HCM security audits and permissions.
- Performs related or all other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Ability to work collaboratively with departmental and university personnel and administration.
- Demonstrated ability to participate in public relations activities, to include television and radio interviews, and press conferences, as appropriate.
- Demonstrated ability to handle high levels of stress and anxiety.
- Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility and related functions.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with departmental and university personnel and administration.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- Position operates in a 24/7 IT environment and may require occasional evening, weekend, or after-hours support, both scheduled and unscheduled.
- This role requires regular on-site, in-person work.
MINIMUM QUALIFICATIONS
Bachelor's degree in computer science, engineering or related fields required or a combination of education, specialized training, and experience equivalency will be considered as a substitute for one of the listed disciplines. Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization.
PREFERRED QUALIFICATIONS
- Master's degree in computer science, IT, or related field, with 2+ years of database administration and application support experience (preferably in higher education).
- Strong expertise in Ellucian Banner (Banner 9), Oracle databases, and PeopleSoft, including system architecture, security, and integrations.
- Experience supporting and integrating third-party applications (e.g., Touchnet, NelNet, Kronos) and tools such as Git, Jenkins, and Ellucian Ethos.
- Proficiency in SQL, Oracle SQL, and Python, with strong troubleshooting, data governance, and data security knowledge.
- Proven ability to manage multiple projects, communicate technical concepts clearly, and collaborate effectively across teams.
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Application Support Specialist.
Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km²) campus is Georgia's second-largest public university in area.
Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.
JOB SUMMARY
This position assists the university in data management of ERP systems. This position also provides escalated technical support for ERP issues. Acts as a liaison between FVSU Office of Information Technology (OIT) and University System of Georgia Information Technology Services (ITS).
MAJOR DUTIES
- Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities. Assist in configuring the systems to function as desired. Troubleshoot system issues/errors. Act as a liaison between users and the vendors to resolve issues. Recommend changes as needs are identified.
- Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
- Assist with University System of Georgia, Information Technology Services (ITS), projects.
- Directly support faculty/staff/students with services provided in the OIT service catalog.
- Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
- Assist in analyzing and testing applications to support educational and research activities of the FVSU.
- Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
- Answer customer/colleague questions regarding programs, applications and databases. Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
- Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found. Answer customer/colleague questions regarding programs and applications.
- Work closely with internal and external technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance with customer expectations.
- Provide support of the Oracle database and related tools for multiple clients.
- Review updates and patches for the Banner ERP and related 3rd party products.
- Conduct database tuning, security, backups, and optimization of the database for the Banner ERP.
- Provide troubleshooting assistance with issues related to user logins and single sign-on for Banner9.
- Provide senior technical leadership to assist clients with complex technical planning and task management for clients implementing all the Ellucian Banner products.
- Assist in Peoplesoft Financials and HCM security audits and permissions.
- Performs related or all other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Ability to work collaboratively with departmental and university personnel and administration.
- Demonstrated ability to participate in public relations activities, to include television and radio interviews, and press conferences, as appropriate.
- Demonstrated ability to handle high levels of stress and anxiety.
- Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility and related functions.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with departmental and university personnel and administration.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- Position operates in a 24/7 IT environment and may require occasional evening, weekend, or after-hours support, both scheduled and unscheduled.
- This role requires regular on-site, in-person work.
MINIMUM QUALIFICATIONS
Bachelor's degree in computer science, engineering or related fields required or a combination of education, specialized training, and experience equivalency will be considered as a substitute for one of the listed disciplines. Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization.
PREFERRED QUALIFICATIONS
- Master's degree in computer science, IT, or related field, with 2+ years of database administration and application support experience (preferably in higher education).
- Strong expertise in Ellucian Banner (Banner 9), Oracle databases, and PeopleSoft, including system architecture, security, and integrations.
- Experience supporting and integrating third-party applications (e.g., Touchnet, NelNet, Kronos) and tools such as Git, Jenkins, and Ellucian Ethos.
- Proficiency in SQL, Oracle SQL, and Python, with strong troubleshooting, data governance, and data security knowledge.
- Proven ability to manage multiple projects, communicate technical concepts clearly, and collaborate effectively across teams.
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
See all 59+ Application Support Specialist jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an Application Support Specialist
Map your credentials to Computer Systems Analyst
TN classification for this role falls under Computer Systems Analyst, not a catch-all tech category. Your degree or diploma must demonstrably align with systems analysis, computer science, or information technology to survive officer scrutiny at entry.
Target employers experienced with visa sponsorship
Employers with recent visa filings for tech support or systems analyst roles have demonstrated experience navigating work visa sponsorship. Prioritizing these companies reduces the risk of losing an offer because HR is already familiar with the sponsorship process and support letter requirements.
Request a detailed offer letter before filing
Your TN support letter must describe your duties in terms that match Computer Systems Analyst criteria. Ask the employer to specify system analysis, configuration, and troubleshooting responsibilities explicitly, not just a generic job title and start date.
Use Migrate Mate to find sponsoring employers fast
Searching broadly wastes time on companies that won't sponsor. Migrate Mate filters Application Support Specialist roles by employers with TN and H-1B filing history, so your applications go to companies already set up to sponsor your status.
Prepare for port-of-entry review as a Canadian
Canadian applicants present TN documentation directly to CBP at the border or a U.S. airport preclearance facility. Bring your offer letter, educational credentials, and resume. Officers can and do ask detailed questions about your specific daily responsibilities.
Understand the Mexican consular appointment timeline
Mexican nationals must schedule a nonimmigrant visa interview at a U.S. consulate before starting work. Factor in consular wait times when negotiating your start date, since delays at high-volume posts can push timelines out by several weeks.
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Find Application Support Specialist JobsApplication Support Specialist TN Visa: Frequently Asked Questions
Does an Application Support Specialist role qualify for a TN visa?
Yes, if your duties center on analyzing, configuring, or troubleshooting enterprise software systems, the role fits under the USMCA's Computer Systems Analyst category. The critical factor is that your job description must reflect systems analysis work. Roles limited to basic helpdesk ticket resolution without analytical scope may face scrutiny at the border or consulate.
How does the TN visa compare to H-1B for this role?
The TN visa has no annual lottery and no numerical cap for Canadian citizens, meaning you can start as soon as CBP approves your entry. The H-1B process involves a lottery, a multi-month wait, and employer-side USCIS filings. For Application Support Specialists who qualify under Computer Systems Analyst, TN is faster and more predictable than the H-1B path.
Where can I find Application Support Specialist jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for this search. It filters roles by employers who already have TN and H-1B filing history, so you're not sorting through postings from companies that don't sponsor. You can search by job title and visa type to surface relevant opportunities without contacting employers who can't support your status.
Can a Mexican national get TN status for this role at the border like a Canadian?
No. Mexican nationals must obtain a TN visa stamp at a U.S. consulate before traveling to start work. You'll attend an in-person interview, present your offer letter, credentials, and supporting documents, and receive a visa in your passport. Only after that consular approval can you enter the U.S. in TN status to begin employment.
What happens to my TN status if my employer changes my responsibilities?
TN status is tied to the specific role and employer listed in your approval. If your duties shift significantly away from Computer Systems Analyst functions, you may be out of compliance with your TN classification. A material change in job duties typically requires your employer to file a new TN before the change takes effect, not after.
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