TN Visa Customer Success Jobs
Customer Success roles qualify for TN visa sponsorship under the Management Consultant category when the position requires applying specialized analytical or organizational expertise to client engagements. Canadian citizens can enter at the border without a cap; Mexican citizens apply at a U.S. consulate under the annual TN allocation.
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Get Access To All JobsPosting Number FAC00093PO26
Advertised Title Research, Instruction and Student Success Librarian
Campus Beaufort
College/Division USC Beaufort College/Division Level
Department BFT Libraries
Advertised Salary Range Commensurate with education & experience
Location of Vacancy Bluffton Campus
Part/Full Time Full Time
Hours per Week 37.5
Position Category Full-time Equivalent (FTE)
Basis 12 months
Work County Beaufort
Tenure Information Professional Track
Job Search Category Faculty
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers state employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu.
Advertised Job Summary
USCB Library is seeking a service-oriented, collegial research and instruction librarian. This position will collaborate with faculty in the creation of research and information literacy instruction, provide student and faculty consultations, and assist staff and community patrons with their research, assessment and instructional needs. The research and instruction librarian is responsible for creating, maintaining, and updating research guides, monitoring chat, answering research and instruction-related email, developing instructional materials, conducting outreach to market services, assisting with creating and hosting events, participating in delivering Makerspace activities and services, participating in collection development and maintenance, and collaborating with other USCB librarians in delivering and assessing service effectiveness. This position is also the coordinator for the library’s student success initiatives. This role is actively engaged in partnering with faculty, staff, and students to support student retention and progression. In addition, this position will coordinate the library’s engagement with Open Educational Resources (OER) as part of the library’s commitment to fostering student success.
The ideal candidate has a passion for working with students, interest in information literacy pedagogy and theory, comfort and curiosity for technology applications in libraries such as generative artificial intelligence, knowledge and engagement with OER, and familiarity and success with student success initiatives in academic libraries. This position is responsible for conducting targeted outreach activities that foster student success. These initiatives include partnering with campus entities such as the writing center, academic advising, tutoring services, and student affairs to create a holistic support network for at-risk students. In addition, this position will pursue curriculum integration and embedded support including leading faculty and student engagement with OER. This includes integrating library resources, tutorials, and research support into the Blackboard Learning Management System, designing and co-designing effective research assignments for in-person and online delivery, maintaining and expanding OER initiatives in the libraries, and fostering high-impact practices including specialized research consultations to support undergraduate research, capstone projects, and honors theses. This position is primarily located on the Bluffton Campus but will be expected to cover the Beaufort campus library when needed. The position is 37.5 hours a week. This position hours 10 a.m. – 6:00 p.m. M-F. Alternative hours, including evening and weekend hours, are on an as-needed basis.
Essential Duties
- Provides digital, and in-person research service and instruction for students, faculty, staff, and community users.
- Assists in managing the research and instruction requests for the libraries including instructing users in finding and evaluating appropriate print and electronic resources, answering research and other help desk questions using multiple communication methods including chat, email, Teams, and Blackboard.
- Coordinates the library’s student success initiatives. Manages the library’s assessment and evidence-based practice to measure the library’s impact on students’ success.
- Develops data-informed adjustments to the library’s data collection and analysis projects to ensure they measure the library’s impact on student success.
- Applies Universal Design for Learning (UDL) principles to ensure the library’s digital instructional resources are accessible and inclusive.
- Mentors USCB students to provide peer research services and assist in designing and delivering student success initiatives and events in the USCB libraries and Makerspace.
- Designs and teaches library instruction sessions for classes in a variety of disciplines. Works closely with USCB instructional faculty to ensure that library instruction meets student needs and adheres to information literacy pedagogy standards.
- Creates and maintains LibGuides and other library resources in multiple formats (e.g., video).
- Creates library instruction tutorials and/or other digital learning objects for general research needs, specific programs, classes, or assignments.
- Creates, supports, and delivers library events that further university’s mission and goals.
- Creates library displays, library newsletters, and other library outreach materials as needed.
- Assists faculty with literature reviews and collection development needs.
- Evaluates and develops print and electronic collections for specific subjects.
- Participates in evaluating donations and weeding as needed.
- Occasionally provides coverage for circulation services including assisting patrons with circulation related transactions, handling fines, printing charges, item check-ins and check-outs, on weekdays, weekends, and evenings as needed.
- Responsible for closing the library when needed, including supervising support staff and assisting with opening or closing procedures.
- Provides coverage for the Beaufort campus library as needed.
- Provides supervision for student workers in the library as needed.
- Partners with faculty to discover, evaluate, and integrate high-quality OER and zero-cost library materials into their syllabi.
- Lead campus-wide awareness campaigns and workshops on textbook affordability, Creative Commons licensing, and OER platforms.
- Assist in redesigning course assignments to utilize open pedagogy, encouraging students to engage actively with course content.
- Track and report on student savings, adoption rates, and the impact of OER on course completion to demonstrate the library’s ROI to stakeholders.
Other Duties
- Trains and supervises support staff and student workers.
- Maintains statistics and reports on activities.
- Participates in professional service.
- Engages in professional development and scholarship activities.
- Other duties as assigned; these may include, but are not limited to, shelf-reading, participating in inventories, tagging books, etc.
Location
Works primarily on the Bluffton campus but also works at the Beaufort campus when needed.
Reports to
This position reports to the Director of Libraries.
Please be prepared to upload a cover letter, CV and a statement that reflects your philosophy of librarianship. As the search advances reference letters will also be required. Your references will be sent a link to upload their reference letter. Reference letters should be on official letterhead and signatures are required. Physical and digital signatures are acceptable, typed names will not be accepted.
Required Education and Experience
- ALA-accredited master’s degree in library and information science.
- Experience in an academic library.
Preferred Qualifications
- Experience with First-Year or Retention Programs including demonstrated experience partnering with campus student support services (e.g., First-Year Experience, writing centers, academic advising) to advance student retention and progression.
- Familiarity with Universal Design for Learning (UDL) principles and a demonstrated commitment to creating accessible, inclusive digital learning objects and instructional materials.
- Experience supervising, training, and mentoring library assistants, student workers, or peer educators to support their academic and professional development.
- Proven ability to collaborate with teaching faculty to embed information literacy directly into assignments and learning management systems (e.g., Blackboard).
- Recent library instruction or teaching experience, ideally at the college level.
- Recent experience providing reference services in an academic library.
- Working familiarity with Blackboard, LibGuides, and digital repositories.
- Experience creating and evaluating information literacy instruction.
- Familiarity with the ACRL Framework for Information Literacy for Higher Education.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work independently and collaboratively.
- Knowledge of generative artificial intelligence applications in libraries.
Desired Start Date 09/14/2026
Job Open Date 08/21/2026
Open Until Filled Yes
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
EEO Statement
The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.
Posting Number FAC00093PO26
Advertised Title Research, Instruction and Student Success Librarian
Campus Beaufort
College/Division USC Beaufort College/Division Level
Department BFT Libraries
Advertised Salary Range Commensurate with education & experience
Location of Vacancy Bluffton Campus
Part/Full Time Full Time
Hours per Week 37.5
Position Category Full-time Equivalent (FTE)
Basis 12 months
Work County Beaufort
Tenure Information Professional Track
Job Search Category Faculty
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers state employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu.
Advertised Job Summary
USCB Library is seeking a service-oriented, collegial research and instruction librarian. This position will collaborate with faculty in the creation of research and information literacy instruction, provide student and faculty consultations, and assist staff and community patrons with their research, assessment and instructional needs. The research and instruction librarian is responsible for creating, maintaining, and updating research guides, monitoring chat, answering research and instruction-related email, developing instructional materials, conducting outreach to market services, assisting with creating and hosting events, participating in delivering Makerspace activities and services, participating in collection development and maintenance, and collaborating with other USCB librarians in delivering and assessing service effectiveness. This position is also the coordinator for the library’s student success initiatives. This role is actively engaged in partnering with faculty, staff, and students to support student retention and progression. In addition, this position will coordinate the library’s engagement with Open Educational Resources (OER) as part of the library’s commitment to fostering student success.
The ideal candidate has a passion for working with students, interest in information literacy pedagogy and theory, comfort and curiosity for technology applications in libraries such as generative artificial intelligence, knowledge and engagement with OER, and familiarity and success with student success initiatives in academic libraries. This position is responsible for conducting targeted outreach activities that foster student success. These initiatives include partnering with campus entities such as the writing center, academic advising, tutoring services, and student affairs to create a holistic support network for at-risk students. In addition, this position will pursue curriculum integration and embedded support including leading faculty and student engagement with OER. This includes integrating library resources, tutorials, and research support into the Blackboard Learning Management System, designing and co-designing effective research assignments for in-person and online delivery, maintaining and expanding OER initiatives in the libraries, and fostering high-impact practices including specialized research consultations to support undergraduate research, capstone projects, and honors theses. This position is primarily located on the Bluffton Campus but will be expected to cover the Beaufort campus library when needed. The position is 37.5 hours a week. This position hours 10 a.m. – 6:00 p.m. M-F. Alternative hours, including evening and weekend hours, are on an as-needed basis.
Essential Duties
- Provides digital, and in-person research service and instruction for students, faculty, staff, and community users.
- Assists in managing the research and instruction requests for the libraries including instructing users in finding and evaluating appropriate print and electronic resources, answering research and other help desk questions using multiple communication methods including chat, email, Teams, and Blackboard.
- Coordinates the library’s student success initiatives. Manages the library’s assessment and evidence-based practice to measure the library’s impact on students’ success.
- Develops data-informed adjustments to the library’s data collection and analysis projects to ensure they measure the library’s impact on student success.
- Applies Universal Design for Learning (UDL) principles to ensure the library’s digital instructional resources are accessible and inclusive.
- Mentors USCB students to provide peer research services and assist in designing and delivering student success initiatives and events in the USCB libraries and Makerspace.
- Designs and teaches library instruction sessions for classes in a variety of disciplines. Works closely with USCB instructional faculty to ensure that library instruction meets student needs and adheres to information literacy pedagogy standards.
- Creates and maintains LibGuides and other library resources in multiple formats (e.g., video).
- Creates library instruction tutorials and/or other digital learning objects for general research needs, specific programs, classes, or assignments.
- Creates, supports, and delivers library events that further university’s mission and goals.
- Creates library displays, library newsletters, and other library outreach materials as needed.
- Assists faculty with literature reviews and collection development needs.
- Evaluates and develops print and electronic collections for specific subjects.
- Participates in evaluating donations and weeding as needed.
- Occasionally provides coverage for circulation services including assisting patrons with circulation related transactions, handling fines, printing charges, item check-ins and check-outs, on weekdays, weekends, and evenings as needed.
- Responsible for closing the library when needed, including supervising support staff and assisting with opening or closing procedures.
- Provides coverage for the Beaufort campus library as needed.
- Provides supervision for student workers in the library as needed.
- Partners with faculty to discover, evaluate, and integrate high-quality OER and zero-cost library materials into their syllabi.
- Lead campus-wide awareness campaigns and workshops on textbook affordability, Creative Commons licensing, and OER platforms.
- Assist in redesigning course assignments to utilize open pedagogy, encouraging students to engage actively with course content.
- Track and report on student savings, adoption rates, and the impact of OER on course completion to demonstrate the library’s ROI to stakeholders.
Other Duties
- Trains and supervises support staff and student workers.
- Maintains statistics and reports on activities.
- Participates in professional service.
- Engages in professional development and scholarship activities.
- Other duties as assigned; these may include, but are not limited to, shelf-reading, participating in inventories, tagging books, etc.
Location
Works primarily on the Bluffton campus but also works at the Beaufort campus when needed.
Reports to
This position reports to the Director of Libraries.
Please be prepared to upload a cover letter, CV and a statement that reflects your philosophy of librarianship. As the search advances reference letters will also be required. Your references will be sent a link to upload their reference letter. Reference letters should be on official letterhead and signatures are required. Physical and digital signatures are acceptable, typed names will not be accepted.
Required Education and Experience
- ALA-accredited master’s degree in library and information science.
- Experience in an academic library.
Preferred Qualifications
- Experience with First-Year or Retention Programs including demonstrated experience partnering with campus student support services (e.g., First-Year Experience, writing centers, academic advising) to advance student retention and progression.
- Familiarity with Universal Design for Learning (UDL) principles and a demonstrated commitment to creating accessible, inclusive digital learning objects and instructional materials.
- Experience supervising, training, and mentoring library assistants, student workers, or peer educators to support their academic and professional development.
- Proven ability to collaborate with teaching faculty to embed information literacy directly into assignments and learning management systems (e.g., Blackboard).
- Recent library instruction or teaching experience, ideally at the college level.
- Recent experience providing reference services in an academic library.
- Working familiarity with Blackboard, LibGuides, and digital repositories.
- Experience creating and evaluating information literacy instruction.
- Familiarity with the ACRL Framework for Information Literacy for Higher Education.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work independently and collaboratively.
- Knowledge of generative artificial intelligence applications in libraries.
Desired Start Date 09/14/2026
Job Open Date 08/21/2026
Open Until Filled Yes
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
EEO Statement
The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.
See all TN Visa Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Success
Frame your role as Management Consultant
TN visas don't have a dedicated Customer Success category. Your offer letter must describe duties like process optimization, client workflow analysis, or strategic account planning to align with the Management Consultant classification CBP officers apply.
Target companies with dedicated immigration support
Look for employers with in-house HR teams or retained immigration counsel. Companies that have filed TN petitions before know how to draft qualifying job descriptions, which cuts processing friction significantly at the border or consulate.
Get your credentials documented before outreach
CBP expects a bachelor's degree in a field related to the consulting or analytical work described in your offer. Have your transcripts evaluated for equivalency if your degree is from a Canadian or Mexican institution not immediately recognizable to a U.S. officer.
Use Migrate Mate to find verified sponsoring employers
Search Migrate Mate to identify employers actively posting Customer Success roles with TN visa sponsorship. The platform filters by visa type so you're not sorting through listings that exclude international candidates before you even apply.
Negotiate the job description before signing
Ask the hiring manager to review the offer letter language with their immigration contact before you accept. A generic Customer Success title without consulting-specific duties creates CBP classification risk that's much harder to fix after an offer is signed.
Prepare a TN package for Mexican nationals early
Mexican citizens need a U.S. consulate appointment, which adds four to eight weeks to your start timeline. Request the employer support letter from your employer as soon as you have a verbal offer so you can book your appointment before the official offer letter is finalized.
Customer Success TN Visa: Frequently Asked Questions
Does Customer Success qualify for a TN visa?
Customer Success isn't a named TN category, but many roles qualify under Management Consultant when the position involves analyzing client processes, identifying operational gaps, or advising on product adoption strategies. The job title itself doesn't determine eligibility; the actual duties described in your offer letter do. CBP officers assess whether the work requires specialized knowledge applied in a consulting capacity.
How does TN visa sponsorship for Customer Success compare to H-1B?
TN has no lottery and no annual cap for Canadians, so you're not gambling on a 25% selection rate the way H-1B visa registrants are. Canadians can get TN status approved at the border in a single day. The tradeoff is that TN requires a Canadian or Mexican passport and doesn't create a direct path to a green card, whereas H-1B is dual-intent and can run concurrently with permanent residency sponsorship.
What documents does my employer need to prepare for my TN?
Your employer provides a detailed offer letter on company letterhead describing your title, duties, qualifications, salary, and employment period. The letter must connect your specific Customer Success responsibilities to the Management Consultant TN category. Some employers also prepare a support memo drafted by immigration counsel that preempts CBP classification questions. You bring both documents to the border or consulate appointment.
How can I find Customer Success jobs with TN visa sponsorship?
Migrate Mate lets you search Customer Success roles specifically filtered for TN visa sponsorship, so you're seeing employers who have already indicated they'll support the filing process. This matters because many companies post Customer Success roles without specifying visa support, and cold-applying to those listings wastes time on employers who won't navigate the TN classification question with you.
Can Mexican nationals apply for TN status for Customer Success roles?
Yes, but the process differs from the Canadian border crossing. Mexican nationals apply at a U.S. consulate, which means scheduling an appointment and waiting for visa issuance, typically adding four to eight weeks before a start date. The TN allocation for Mexican citizens is capped annually, unlike the uncapped access Canadians have, so earlier applications reduce risk of hitting the annual limit.