TN Visa Customer Success Jobs
Customer Success roles qualify for TN visa sponsorship under the Management Consultant category when the position requires applying specialized analytical or organizational expertise to client engagements. Canadian citizens can enter at the border without a cap; Mexican citizens apply at a U.S. consulate under the annual TN allocation.
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Get Access To All JobsAbout Inorsa
At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.
Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.
As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.
About the Role
Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.
You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
What You’ll Do
Technical Success & Customer Ownership
- Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
Technical Enablement & Workflow Integration
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
- Support customer use cases involving:
- M&A, Lease Abstraction, Data Warehouse
- Structural analysis and modification workflows
- Tower, mount, and infrastructure design
- Engineering calculations, drawings, and compliance requirements
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Product Partnership & Voice of the Customer
- Serve as an advocate and Voice of the Customer (VoC) for users
- Partner closely with Product Management to:
- Validate feature requirements against real-world engineering workflows
- Influence roadmap prioritization with customer-backed insights
- Participate in design reviews, betas, and early access programs
- Translate customer feedback into clear, actionable product requirements grounded in industry realities
- Help define success metrics for new features and support successful customer rollout
Adoption, Retention & Expansion
- Drive product adoption and utilization across customer organizations
- Identify renewal risks early through engagement signals and lead mitigation strategies
- Partner with Sales and Leadership to:
- Support expansion opportunities (additional modules, seats, or enterprise rollouts)
- Provide technical credibility in late-stage sales or upsell conversations when needed
- Support customers as they scale usage across teams, regions, and projects
Industry Expertise & Internal Enablement
- Act as an internal subject matter expert on engineering workflows
- Provide guidance on:
- Industry best practices
- Regulatory and compliance considerations
- Emerging trends in infrastructure design and analysis
- Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks
What Success Looks Like
- Customers view you as a core extension of their engineering team, not just a vendor contact
- High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion
- Reduced churn risk through proactive technical engagement
- Increased platform utilization across engineering and design workflows
- Product roadmap decisions clearly informed by real customer needs
- Scalable customer success processes that support company growth
What We’re Looking For
- 5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
- Strong domain knowledge in telecom infrastructure, such as:
- Structural analysis of towers and mounts
- Infrastructure planning, modification, and deployment workflows
- Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
- Experience supporting B2B SaaS platforms and cloud-based software
- Proven ability to manage complex, multi-stakeholder customer environments
- Strong communication skills with the ability to translate technical concepts into business value
- Bachelor’s degree in Engineering or a related technical field (or equivalent experience)
Nice to Have
- Prior exposure to product discovery, backlog prioritization, or roadmap planning
- Experience working in early-stage or high-growth SaaS environments
- Strong data fluency (dashboards, analytics, SQL familiarity)
- PMP, Agile, or cloud certifications
- Telecom Leasing, Zoning/Permitting, Construction
- Tower Company and Carrier inner-workings
- Network Operations, Integrations
- Telecom Regulatory & Compliance, Site Acquisition
Key Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Commuter Benefits
- Unlimited Vacation Days
- Paid Sick Leave & Parental Leave
About Inorsa
At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.
Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.
As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.
About the Role
Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.
You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
What You’ll Do
Technical Success & Customer Ownership
- Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
Technical Enablement & Workflow Integration
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
- Support customer use cases involving:
- M&A, Lease Abstraction, Data Warehouse
- Structural analysis and modification workflows
- Tower, mount, and infrastructure design
- Engineering calculations, drawings, and compliance requirements
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Product Partnership & Voice of the Customer
- Serve as an advocate and Voice of the Customer (VoC) for users
- Partner closely with Product Management to:
- Validate feature requirements against real-world engineering workflows
- Influence roadmap prioritization with customer-backed insights
- Participate in design reviews, betas, and early access programs
- Translate customer feedback into clear, actionable product requirements grounded in industry realities
- Help define success metrics for new features and support successful customer rollout
Adoption, Retention & Expansion
- Drive product adoption and utilization across customer organizations
- Identify renewal risks early through engagement signals and lead mitigation strategies
- Partner with Sales and Leadership to:
- Support expansion opportunities (additional modules, seats, or enterprise rollouts)
- Provide technical credibility in late-stage sales or upsell conversations when needed
- Support customers as they scale usage across teams, regions, and projects
Industry Expertise & Internal Enablement
- Act as an internal subject matter expert on engineering workflows
- Provide guidance on:
- Industry best practices
- Regulatory and compliance considerations
- Emerging trends in infrastructure design and analysis
- Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks
What Success Looks Like
- Customers view you as a core extension of their engineering team, not just a vendor contact
- High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion
- Reduced churn risk through proactive technical engagement
- Increased platform utilization across engineering and design workflows
- Product roadmap decisions clearly informed by real customer needs
- Scalable customer success processes that support company growth
What We’re Looking For
- 5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
- Strong domain knowledge in telecom infrastructure, such as:
- Structural analysis of towers and mounts
- Infrastructure planning, modification, and deployment workflows
- Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
- Experience supporting B2B SaaS platforms and cloud-based software
- Proven ability to manage complex, multi-stakeholder customer environments
- Strong communication skills with the ability to translate technical concepts into business value
- Bachelor’s degree in Engineering or a related technical field (or equivalent experience)
Nice to Have
- Prior exposure to product discovery, backlog prioritization, or roadmap planning
- Experience working in early-stage or high-growth SaaS environments
- Strong data fluency (dashboards, analytics, SQL familiarity)
- PMP, Agile, or cloud certifications
- Telecom Leasing, Zoning/Permitting, Construction
- Tower Company and Carrier inner-workings
- Network Operations, Integrations
- Telecom Regulatory & Compliance, Site Acquisition
Key Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Commuter Benefits
- Unlimited Vacation Days
- Paid Sick Leave & Parental Leave
See all 50+ TN Visa Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Success
Frame your role as Management Consultant
TN visas don't have a dedicated Customer Success category. Your offer letter must describe duties like process optimization, client workflow analysis, or strategic account planning to align with the Management Consultant classification CBP officers apply.
Target companies with dedicated immigration support
Look for employers with in-house HR teams or retained immigration counsel. Companies that have filed TN petitions before know how to draft qualifying job descriptions, which cuts processing friction significantly at the border or consulate.
Get your credentials documented before outreach
CBP expects a bachelor's degree in a field related to the consulting or analytical work described in your offer. Have your transcripts evaluated for equivalency if your degree is from a Canadian or Mexican institution not immediately recognizable to a U.S. officer.
Use Migrate Mate to find verified sponsoring employers
Search Migrate Mate to identify employers actively posting Customer Success roles with TN visa sponsorship. The platform filters by visa type so you're not sorting through listings that exclude international candidates before you even apply.
Negotiate the job description before signing
Ask the hiring manager to review the offer letter language with their immigration contact before you accept. A generic Customer Success title without consulting-specific duties creates CBP classification risk that's much harder to fix after an offer is signed.
Prepare a TN package for Mexican nationals early
Mexican citizens need a U.S. consulate appointment, which adds four to eight weeks to your start timeline. Request the employer support letter from your employer as soon as you have a verbal offer so you can book your appointment before the official offer letter is finalized.
Customer Success TN Visa: Frequently Asked Questions
Does Customer Success qualify for a TN visa?
Customer Success isn't a named TN category, but many roles qualify under Management Consultant when the position involves analyzing client processes, identifying operational gaps, or advising on product adoption strategies. The job title itself doesn't determine eligibility; the actual duties described in your offer letter do. CBP officers assess whether the work requires specialized knowledge applied in a consulting capacity.
How does TN visa sponsorship for Customer Success compare to H-1B?
TN has no lottery and no annual cap for Canadians, so you're not gambling on a 25% selection rate the way H-1B visa registrants are. Canadians can get TN status approved at the border in a single day. The tradeoff is that TN requires a Canadian or Mexican passport and doesn't create a direct path to a green card, whereas H-1B is dual-intent and can run concurrently with permanent residency sponsorship.
What documents does my employer need to prepare for my TN?
Your employer provides a detailed offer letter on company letterhead describing your title, duties, qualifications, salary, and employment period. The letter must connect your specific Customer Success responsibilities to the Management Consultant TN category. Some employers also prepare a support memo drafted by immigration counsel that preempts CBP classification questions. You bring both documents to the border or consulate appointment.
How can I find Customer Success jobs with TN visa sponsorship?
Migrate Mate lets you search Customer Success roles specifically filtered for TN visa sponsorship, so you're seeing employers who have already indicated they'll support the filing process. This matters because many companies post Customer Success roles without specifying visa support, and cold-applying to those listings wastes time on employers who won't navigate the TN classification question with you.
Can Mexican nationals apply for TN status for Customer Success roles?
Yes, but the process differs from the Canadian border crossing. Mexican nationals apply at a U.S. consulate, which means scheduling an appointment and waiting for visa issuance, typically adding four to eight weeks before a start date. The TN allocation for Mexican citizens is capped annually, unlike the uncapped access Canadians have, so earlier applications reduce risk of hitting the annual limit.