TN Visa Customer Success Engineering Jobs
Customer Success Engineering roles qualify for TN visa sponsorship under the USMCA's engineer category, provided your job duties and degree align with the classification. Canadian professionals can enter at the port of entry; Mexican nationals need a consular appointment. Your employer will prepare a support letter documenting your role and qualifications for presentation during the visa process.
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Get Access To All JobsINTRODUCTION
In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $192,000-$267,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
- 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
- Ability to travel up to 50% of the time.
PREFERRED QUALIFICATIONS
- 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
- Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
Responsibilities
- Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
- Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $192,000-$267,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
- 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
- Ability to travel up to 50% of the time.
PREFERRED QUALIFICATIONS
- 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
- Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
Responsibilities
- Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
- Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Success Engineering
Align your degree to engineering classifications
TN classification requires your degree to match the role. A Computer Science, Software Engineering, or related engineering degree strengthens your case. A business or communications degree, even paired with years of customer success experience, can draw scrutiny at the border.
Search verified TN-sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Success Engineering roles by employers with recent visa filings, signaling experience with work visa sponsorship. This cuts the time you'd otherwise spend cold-applying to companies unfamiliar with USMCA classifications.
Clarify technical scope before the border presentation
Customer Success Engineering spans pre-sales demos to post-sale implementation. Make sure your job description reflects engineering duties like system integration, API troubleshooting, or technical onboarding. Clear technical language in your role title and responsibilities strengthens your TN classification when presenting your support letter at the port of entry, since immigration officers assess whether your specific duties align with TN professional categories.
Prepare a TN support letter covering duty specifics
Your employer's support letter must describe your daily engineering duties, not just your title. CBP officers at the port of entry review this letter in real time. Vague language about 'assisting customers' can result in a denial or a secondary inspection delay.
Understand Mexican nationals face appointment wait times
Unlike Canadians who can self-petition at a port of entry, Mexican professionals must attend a consular interview. Consulate appointment availability varies by post and season. Factor at least four to eight weeks into your start date timeline when negotiating your offer.
Customer Success Engineering jobs are hiring across the US. Find yours.
Find Customer Success Engineering JobsCustomer Success Engineering TN Visa: Frequently Asked Questions
Does Customer Success Engineering qualify for TN visa status?
Yes, if your role is structured around engineering duties such as technical implementation, API integration, system troubleshooting, or solution architecture. The TN engineer category requires a qualifying degree in an engineering discipline. Roles framed primarily around account management or relationship building, without clear technical scope, are less likely to qualify.
How does TN compare to H-1B for Customer Success Engineering roles?
TN has no annual lottery, no cap for Canadians, and no multi-month USCIS adjudication wait. Canadian professionals can get TN status approved at the port of entry the same day. H-1B requires employer sponsorship months in advance and lottery selection. For Customer Success Engineering, TN is faster and more predictable, provided your degree and duties align.
Where can I find Customer Success Engineering jobs that offer TN sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking USMCA-eligible roles. You can search Customer Success Engineering positions filtered by employers who have a confirmed record of TN sponsorship, which removes the guesswork of approaching companies unfamiliar with the classification.
What documents do I need to present for TN admission as a Customer Success Engineer?
You need a valid Canadian or Mexican passport, a support letter from your U.S. employer describing your Customer Success Engineering duties and confirming your degree requirement, and proof of your qualifying degree. Canadian citizens present these documents at the port of entry. Mexican nationals also need a valid DS-160 form and a consular appointment at a U.S. embassy or consulate.
Can my employer's unfamiliarity with TN visas slow down or block my hiring?
Yes. Employers who have only processed H-1B or OPT sponsorship sometimes misunderstand TN requirements, underestimate timelines, or draft support letters too vaguely for CBP review. Connecting your HR team with USCIS guidance early and ensuring your job description is written with engineering language rather than account management framing reduces these friction points significantly.
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