TN Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for TN visa sponsorship under the Management Consultant or Computer Systems Analyst categories, depending on your specific responsibilities. Canadian citizens can apply at the border with no cap or lottery. Mexican citizens require consular processing. A relevant bachelor's degree and a qualifying job offer are required.
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Get Access To All JobsWho We Are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Enterprise Customer Success team ensures Samsara’s Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal. As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US EXCEPT Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This position requires working hours in the Central or Eastern time zones.
In this role, you will:
- Ensure ongoing success and value realization for Samsara’s Enterprise Customers.
- Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it.
- Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts.
- Deliver results across team KPIs and org level OKRs
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team.
Minimum requirements for this role:
- 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3+ years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need
- Strong track record of mentoring and building teams from scratch -- and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution.
- Ability to travel within the United States for customer meetings and events (up to 30%).
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 8-40 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$101,420.45—$136,363.63 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Who We Are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Enterprise Customer Success team ensures Samsara’s Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal. As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US EXCEPT Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This position requires working hours in the Central or Eastern time zones.
In this role, you will:
- Ensure ongoing success and value realization for Samsara’s Enterprise Customers.
- Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it.
- Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts.
- Deliver results across team KPIs and org level OKRs
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team.
Minimum requirements for this role:
- 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3+ years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need
- Strong track record of mentoring and building teams from scratch -- and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution.
- Ability to travel within the United States for customer meetings and events (up to 30%).
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 8-40 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$101,420.45—$136,363.63 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
See all 697+ Enterprise Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as an Enterprise Customer Success
Match your degree to the right TN category
Enterprise CS roles can qualify under Management Consultant or Computer Systems Analyst. The category your employer lists on the offer letter must align with your degree field, so confirm the match before your employer drafts any documentation.
Build a credential package before applying
Compile your degree transcripts, any professional certifications, and a detailed employment history showing enterprise-level account management. Canadian applicants present this package directly at the port of entry, so gaps in documentation stall the process on the spot.
Target employers with cross-border hiring experience
Enterprise software, SaaS, and professional services firms routinely hire TN professionals. Filter your search by companies that already have Canadian or Mexican employees in customer-facing roles, which signals established internal processes for TN sponsorship paperwork.
Use Migrate Mate to find TN-ready employers
Searching broadly wastes time on employers unfamiliar with TN requirements. Migrate Mate surfaces Enterprise Customer Success roles at companies with active TN visa sponsorship history, so you spend your energy on employers already prepared to file.
Ask employers to specify prearranged employment in the offer letter
CBP officers at the border assess whether the role meets the TN specialty occupation standard. An offer letter that describes your specific enterprise accounts, reporting structure, and degree requirement is far stronger than a generic job title and salary summary.
Plan your Mexican consular appointment around processing timelines
Unlike Canadians who receive TN status at the border, Mexican citizens must complete consular processing, which adds weeks to your timeline. Schedule your appointment before accepting a start date and confirm your employer's availability to provide supporting documents promptly.
Enterprise Customer Success jobs are hiring across the US. Find yours.
Find Enterprise Customer Success JobsEnterprise Customer Success TN Visa: Frequently Asked Questions
Does an Enterprise Customer Success role actually qualify for TN visa status?
Yes, but the classification depends on your specific duties and degree. Roles focused on strategic account growth and consulting often qualify under Management Consultant. Roles centered on technical onboarding, integration support, or platform adoption may qualify under Computer Systems Analyst. Your offer letter must describe duties that align with one of USCIS's recognized TN occupational categories, and your degree must match that category.
How does the TN visa compare to H-1B for Enterprise Customer Success professionals?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can start as soon as you receive a qualifying offer and CBP approves your application at the port of entry. H-1B requires entering a lottery with roughly a one-in-four selection rate and waiting up to a year to begin work. For Canadian professionals in Enterprise Customer Success, TN is the faster and more predictable path by a significant margin.
Can I switch employers while on TN status without losing authorization?
You can change employers, but TN status is tied to a specific employer and role. You must obtain new TN authorization before starting with the new company. Canadian citizens can do this at a port of entry on the day they start. Mexican citizens need to complete consular processing again, so build transition lead time into any job change negotiation.
Where can I find Enterprise Customer Success jobs that already offer TN visa sponsorship?
Migrate Mate is built specifically for this search. It filters roles by TN visa sponsorship availability, so you're not cold-applying to companies that have never navigated TN paperwork. This is especially useful for Enterprise Customer Success positions, where sponsorship willingness varies widely across industries and employer sizes.
What documentation does my employer need to provide for my TN application?
Your employer must provide a signed support letter that describes the position, your specific duties, the TN category being claimed, your qualifications, the intended duration of employment, and confirmation that the role is prearranged. For Enterprise Customer Success, the letter should clearly explain how the role meets the specialty occupation criteria under the applicable TN category, since CBP officers assess this at the port of entry.
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