TN Visa Customer Service Management Jobs
Customer Service Management roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires applying specialized business knowledge to organizational service operations. Canadian citizens can apply at the port of entry; Mexican citizens need a consular appointment. Your employer must document that the role involves professional-level advisory or analytical management work.
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Get Access To All JobsINTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Work as part of our renowned interdisciplinary Pain Management program team and with our Orthopedic team, at Spaulding Medford Outpatient Center.
Responsible for planning and administering medically prescribed physical therapy treatment programs for patients to restore function, relieve pain and prevent disability following disease, injury or loss of body part. They will be responsible for Physical Therapy Student and Physical Therapy Assistants as well as training new staff as needed.
Does this position require Patient Care? Yes
Essential Functions
- Establishes therapy goals and formulates a treatment plan based on evaluation results.
- Supervises PTAs according to organization policy and state regulations.
- Provides individual, family and group therapy sessions for clients engaged in outpatient therapy.
- Participates in the interdisciplinary group for hospice patients and the case conference meetings for home health patients.
- Participates in discharge planning.
- Provides initial assessment of clinical needs using standardized tools and protocols and facilitate recommendations for treatment.
- Records all pertinent data in the patient’s medical records.
Qualifications
Education
Bachelor's Degree Physical Therapy required or Master's Degree Physical Therapy preferred or Doctorate Physical Therapy preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Physical Therapist [State License] - Generic - HR Only required
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Experience
Experience working as a physical therapist in a hospital, rehab or Ambulatory setting 1-2 years required
Knowledge, Skills and Abilities
- Knowledge of medical terminology.
- Excellent organizational skills.
- Familiarity with Electronic Medical Record systems.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Teaching others how to do something.
- Excellent problem solving, case management and communication skills.
- Knowledge of related accreditation and certification requirements.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
101 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$90,084.80 - $119,787.20/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
INTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Work as part of our renowned interdisciplinary Pain Management program team and with our Orthopedic team, at Spaulding Medford Outpatient Center.
Responsible for planning and administering medically prescribed physical therapy treatment programs for patients to restore function, relieve pain and prevent disability following disease, injury or loss of body part. They will be responsible for Physical Therapy Student and Physical Therapy Assistants as well as training new staff as needed.
Does this position require Patient Care? Yes
Essential Functions
- Establishes therapy goals and formulates a treatment plan based on evaluation results.
- Supervises PTAs according to organization policy and state regulations.
- Provides individual, family and group therapy sessions for clients engaged in outpatient therapy.
- Participates in the interdisciplinary group for hospice patients and the case conference meetings for home health patients.
- Participates in discharge planning.
- Provides initial assessment of clinical needs using standardized tools and protocols and facilitate recommendations for treatment.
- Records all pertinent data in the patient’s medical records.
Qualifications
Education
Bachelor's Degree Physical Therapy required or Master's Degree Physical Therapy preferred or Doctorate Physical Therapy preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Physical Therapist [State License] - Generic - HR Only required
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Experience
Experience working as a physical therapist in a hospital, rehab or Ambulatory setting 1-2 years required
Knowledge, Skills and Abilities
- Knowledge of medical terminology.
- Excellent organizational skills.
- Familiarity with Electronic Medical Record systems.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Teaching others how to do something.
- Excellent problem solving, case management and communication skills.
- Knowledge of related accreditation and certification requirements.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
101 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$90,084.80 - $119,787.20/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
See all 449+ TN Visa Customer Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Service Management Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Service Management
Frame your credentials around consulting functions
TN visa eligibility for Customer Service Management hinges on demonstrating advisory or analytical management work, not supervisory headcount. Prepare documentation showing how your role involves diagnosing operational problems and recommending solutions, not just overseeing staff.
Target employers experienced with visa sponsorship
Large retailers, financial services firms, and telecommunications companies are well-established visa sponsors that frequently hire customer operations leaders. Focus your search on employers with recent visa filings whose job descriptions explicitly reference process improvement, operational strategy, or cross-functional advisory responsibilities.
Negotiate the offer letter language before signing
The employer support letter is your primary TN document. Get agreement upfront that it will describe your duties in management consulting terms. A letter that reads as a supervisory role description rather than a professional advisory function can result in a port denial for Canadians.
Search TN-eligible roles at employers with visa experience
Use Migrate Mate to filter Customer Service Management openings by employers with recent visa filing history. This eliminates the guesswork of cold-applying to companies unfamiliar with sponsoring international professionals through work visa programs.
Prepare for Mexican nationals' consular documentation requirements
Mexican nationals must schedule a U.S. consular appointment and present a certified support letter, proof of Canadian or Mexican citizenship, and educational credentials. Build at least four to six weeks into your timeline for the consular process before your anticipated start date.
Anticipate secondary inspection questions at the port of entry
Canadian applicants entering at land or air ports of entry should carry a complete TN package: the employer support letter, degree transcripts, and a concise written summary of how the role meets the management consultant definition under USMCA Appendix 1603.D.1.
Customer Service Management TN Visa: Frequently Asked Questions
Does Customer Service Management qualify as a TN visa occupation?
Customer Service Management is not a standalone listed TN category. Most professionals in this field qualify under the Management Consultant category, which requires that the role involves advisory or analytical management functions rather than direct operational supervision. Your employer's support letter must clearly describe duties such as diagnosing service delivery problems, recommending organizational improvements, or implementing process frameworks to support this classification.
How does the TN visa compare to H-1B for Customer Service Management roles?
The TN visa has no annual lottery, no cap for Canadian citizens, and can be obtained at a port of entry in a single day, making it far more predictable than H-1B visa. H-1B requires employer sponsorship through a lottery with roughly one-in-four selection odds. For Canadian and Mexican professionals in Customer Service Management, TN is typically faster and more accessible, though it does not lead directly to permanent residency the way H-1B can.
What should the employer support letter include for a TN Customer Service Management application?
The letter must be on company letterhead and describe the position title, a detailed summary of duties framed around management consulting functions, the anticipated length of employment, and confirmation that you are being hired in a professional capacity under USMCA. Vague descriptions referencing team oversight or call center management without analytical or advisory context are common reasons for port-of-entry denials in this category.
Can I find Customer Service Management jobs with confirmed TN sponsorship?
Yes. Migrate Mate lets you search specifically for Customer Service Management roles at employers with documented TN visa sponsorship history, so you can focus on applications where the employer already understands the USMCA professional categories. This is especially useful for this role type, where the TN classification requires employer cooperation in drafting the support letter correctly.
How long is a TN visa valid for Customer Service Management, and can it be renewed?
TN status is granted in increments of up to three years and can be renewed indefinitely as long as you maintain a qualifying job offer and continue meeting the Management Consultant criteria. There is no limit on the number of renewals. Canadian citizens renew at a port of entry or through USCIS; Mexican nationals renew through consular processing. Renewals require a current employer support letter documenting the ongoing professional nature of the role.