TN Visa Customer Success Agent Jobs
Customer Success Agent roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires a bachelor's degree and involves analyzing client needs, implementing solutions, and driving retention. Canadian citizens can apply at the border or a U.S. consulate with no cap; Mexican citizens go through consular processing with a limited annual allocation.
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Get Access To All JobsINTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
INTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
See all TN Visa Customer Success Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Agent Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Success Agent
Align your degree to the role
TN visa approval hinges on a direct connection between your degree field and the Customer Success Agent position. A business, communications, or IT degree paired with a client-facing job description strengthens that link for the reviewing CBP officer.
Request a specialty occupation job offer
Ask your prospective employer to frame the offer letter around analytical and consultative duties, not just account management tasks. CBP assesses whether the role genuinely requires a bachelor's-level professional, so generic support language in the letter creates unnecessary risk.
Target employers with active USMCA filing history
Companies that have sponsored TN professionals before understand the documentation requirements and won't stall on writing a compliant support letter. Use Migrate Mate to filter Customer Success Agent openings by employers with TN visa sponsorship history.
Prepare a credential package before applying
Gather your degree certificate, official transcripts, and a credential evaluation if your institution is outside the U.S. or Canada. Mexican professionals applying at a consulate also need an appointment confirmation and DS-160 before submission.
Clarify remote and hybrid arrangements upfront
If the role is partially remote, confirm the employer's principal U.S. worksite before your TN is issued. CBP ties your status to a specific employer location, and a mismatch between your offer letter and actual work location can create complications at the port of entry.
Understand the Mexican consular processing timeline
Mexican citizens cannot use the port-of-entry option available to Canadians. Consular appointments at a U.S. Embassy typically add several weeks to the process, so factor that into your start date negotiation with the employer.
Customer Success Agent TN Visa: Frequently Asked Questions
Does a Customer Success Agent role qualify for TN visa sponsorship?
It can, but the classification depends on how the role is defined. TN visas don't have a dedicated Customer Success category, so most approvals come under Management Consultant. The job offer must emphasize analytical, strategic, and consultative duties rather than routine support tasks, and your degree must align with those responsibilities.
How does TN visa sponsorship compare to H-1B for Customer Success Agent jobs?
TN has no lottery, no annual cap for Canadians, and can be approved at a port of entry the same day. H-1B visa requires a March lottery with roughly a one-in-four selection rate and a months-long processing window. For Canadian professionals with a qualifying degree and a compliant offer letter, TN is a faster, more predictable path into a Customer Success role.
What should the employer's support letter include for a TN application?
The letter must state the employer's U.S. address, your job title, the specific duties you'll perform, the degree required for the position, your intended start date, and confirmation that you'll be paid a wage. It should describe the analytical and client-strategy components of the role rather than generic account management language, which is what CBP scrutinizes.
How can I find Customer Success Agent jobs with TN visa sponsorship?
Migrate Mate lets you search Customer Success Agent openings filtered by employers with recent visa filings, so you're not applying to companies unfamiliar with sponsorship processes. Targeting employers experienced with visa sponsorship significantly reduces the risk of a sponsorship conversation derailing after you receive an offer.
Can my TN visa be renewed if I stay in the same Customer Success role?
Yes. TN status is granted in two-year increments with no limit on renewals, provided you remain in a qualifying position with the same or a new compliant employer. Each renewal requires a fresh support letter and documentation confirming the role still meets the specialty occupation standard. Routine renewals in an unchanged role are generally straightforward.