TN Visa Customer Success Analyst Jobs
Customer Success Analyst roles qualify for TN visa sponsorship under the USMCA's Management Consultant or Computer Systems Analyst categories, depending on how your employer defines the position. Canadian citizens can apply at the border with no cap concerns. Mexican citizens need a consular appointment. A bachelor's degree in a related field is required.
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Get Access To All JobsINTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
INTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
See all TN Visa Customer Success Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Analyst Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Success Analyst
Confirm which TN category your role fits
Customer Success Analyst roles get classified under Management Consultant or Computer Systems Analyst depending on job duties. Review the offer letter before filing. A mismatch between your duties and your declared TN visa category is a common denial trigger.
Align your credentials to U.S. equivalency standards
If your degree is from a Canadian or Mexican institution, get a credential evaluation confirming it equals a U.S. bachelor's in a relevant field. USCIS and CBP officers verify this match against your stated TN category during adjudication.
Target employers already comfortable sponsoring TN workers
SaaS and enterprise software companies hire Customer Success Analysts frequently and often have in-house TN filing experience. Prioritize roles at companies with dedicated immigration or HR compliance teams rather than those sponsoring a TN for the first time.
Ask your employer to draft a precise support letter
The employer's TN support letter must specify your job title, qualifying TN category, duties, degree requirement, and employment period. Vague language about responsibilities is one of the leading causes of delays at the port of entry for Canadian applicants.
Use Migrate Mate to find Customer Success Analyst roles
Search Migrate Mate to identify Customer Success Analyst openings at employers with recent visa filings, indicating experience with work visa sponsorship. Filtering by employers experienced with visa sponsorship upfront saves time and keeps your applications focused on realistic opportunities.
Prepare for Mexican applicants' consular appointment requirements
Mexican citizens must schedule a U.S. consular visa interview rather than applying at the border. Book your appointment as early as possible since wait times at U.S. consulates in Mexico can extend several weeks beyond your target start date.
Customer Success Analyst TN Visa: Frequently Asked Questions
Does a Customer Success Analyst role qualify for a TN visa?
Yes, but the classification depends on how your employer defines the role. Most Customer Success Analyst positions qualify under either the Management Consultant or Computer Systems Analyst TN category. Your job duties must clearly align with one of those categories, and your employer's support letter needs to reflect that alignment accurately.
How does the TN visa compare to the H-1B for Customer Success Analyst roles?
The TN visa has no annual lottery and no cap for Canadian citizens, meaning you can apply and start work within days of receiving an offer. The H-1B visa requires lottery selection and typically takes six months or more before you can begin. For Canadian and Mexican professionals in Customer Success Analyst roles, TN is generally the faster and more predictable path.
Where can I find Customer Success Analyst jobs that offer TN visa sponsorship?
Migrate Mate is built specifically to surface roles where employers have confirmed TN visa sponsorship. Searching there filters out positions where you would need to negotiate sponsorship from scratch, so you can focus your applications on employers already prepared to support your TN filing.
What documents does a Canadian applicant need to apply for TN status as a Customer Success Analyst?
You'll need a valid Canadian passport, the employer's TN support letter specifying your job title, category, and duties, and proof of your qualifying degree such as a diploma or transcript. If your degree is from a Canadian institution, a credential evaluation confirming U.S. bachelor's equivalency is strongly recommended to avoid delays at the port of entry.
Can I switch employers while on a TN visa as a Customer Success Analyst?
Yes, but your TN status is tied to your current employer. Before starting with a new company, your new employer must file a new TN petition or you must re-apply at the border if you are Canadian. Working for the new employer before that approval is in place puts you out of status, so timing matters.