TN Visa Customer Specialist Jobs
Customer Specialist roles qualify for TN visa sponsorship under the USMCA's Management Consultant or Computer Systems Analyst categories, depending on your specific duties and degree. Canadian citizens can apply at any port of entry, while Mexican nationals require a consulate appointment. Your Bachelor's degree in business, communications, or a related field is the key credential officers evaluate.
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Sr. Quality Engineer
Location
Arden, NC
About us
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
Job purpose
The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.
This position will provide quality support to the assigned production operations to ensure the integrity of components and products produced by those operations and aggressively drive site quality improvement efforts with a goal of achieving “zero defect” performance.
Key responsibilities
- Oversees integrity of product quality for assigned area through participation as integral part of manufacturing team.
- Identify and interpret the customer’s quality requirements to assure compliance.
- Drives and champions quality improvement efforts.
- Provides expert analysis, guidance, and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis.
- Responsible for New Product Qualification, and verification of changes to current product.
- Through the application of APQP, supports the external customers in New Product Introduction. Ensures that internal customer needs for Quality Systems are met in a timely and functional manner.
- Results for this position will be measured by improvements to Customer Satisfaction: Parts Per Million, Number of Incidences, Corrective Action Timing and Effectiveness, and Building Customer Relationships. Additional internal measurements include Scrap Rate, Audit Compliance, and Response Time to Manufacturing Issues.
- Optimizes Process Capability on significant characteristics through effective application of statistical analysis techniques and training of manufacturing employees and technicians in Problem-Solving.
- Applies knowledge of Inspection Equipment and Techniques to provide timely data usable for informed decision-making.
- Utilizes analytical skill sets to implement root cause analysis and provide recommendations for corrective action.
- Establishes himself or herself as an expert on quality control and quality improvement.
- Takes responsibility for driving quality results. Builds credibility with our internal as well as external customers.
- Provides advice and solutions based on sound problem analysis and team-based solutions to others.
- Utilizes effective project management and problem-solving tools such as cause/effect analysis, flowcharting, mapping, and timelines to come to logical solutions.
- Actively pursues learning other aspects of the business.
- Supports the role quality plays in the overall success of the business.
- Sets priorities relative to the business plan. Maintains focus on what is important and drives for results.
- Sees ahead clearly, considers alternatives, and anticipates the future consequence of each.
- Zeros in on the critical few.
- Quickly senses what helps or hinders the accomplishment of a goal.
- Actively informs others of adverse quality trends that may impact the long-term success of the business.
- Provides on a day-to-day basis the information and or training necessary for customers to perform in their jobs.
- Maintains confidentiality of all privileged information.
- Participates as an effective team player.
- Demonstrates effective problem-solving techniques.
- Uses rigorous and proven methods to solve difficult problems with effective solutions.
- Maintains targets relative to machine capability, supplier scrap, manufacturing scrap and the continuous improvement of such.
- Provides effective customer service that is timely and accurate.
- Adapts to change.
- Works with needs of a changing organization to maximize flexibility within the organization.
- Adheres to an appropriate and effective set of core values and beliefs and acts in line with those values.
- Possesses creativity and brings out creativity in others.
- Seeks out opportunity for improvements.
- Understands and adheres to current quality and control policies.
- Understands and adheres to current health, safety, and environmental policies.
- Communicates and enforces safe work procedures.
- Identifies and closes safety issues (suggestions, inspection and investigation findings) and their corrective actions.
- Performs other duties as requested, directed, or assigned.
What we’re looking for
- Requires a four-year degree in Manufacturing, Mechanical or Industrial Engineering; and a minimum of 8 years Manufacturing Engineering / Quality Assurance experience in a metalworking environment.
- Must have demonstrated knowledge of advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine (metalworking) and assembly processes, problem solving, team facilitation, geometric dimensioning and tolerancing, and presentation skills.
- Knowledge of QS-9000 automotive quality standards required.
- Knowledge of IATF16949 required.
- Experience with Supplier Development a plus.
- Experience with report writing in Microsoft Word and graphical analysis in Microsoft Excel strongly preferred. Experience in Minitab for statistical analysis.
- ASQ Certification a plus.
- Attendance on the job is essential.
- Must be able to work in a team environment.
- Must be able to follow instructions, safety rules and regulations.
What we believe
- Inclusion: Respecting Individuals
- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Career Scam Disclaimer
BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide the national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
Salary Range:
$80,800 - $111,100
Position
Sr. Quality Engineer
Location
Arden, NC
About us
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
Job purpose
The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.
This position will provide quality support to the assigned production operations to ensure the integrity of components and products produced by those operations and aggressively drive site quality improvement efforts with a goal of achieving “zero defect” performance.
Key responsibilities
- Oversees integrity of product quality for assigned area through participation as integral part of manufacturing team.
- Identify and interpret the customer’s quality requirements to assure compliance.
- Drives and champions quality improvement efforts.
- Provides expert analysis, guidance, and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis.
- Responsible for New Product Qualification, and verification of changes to current product.
- Through the application of APQP, supports the external customers in New Product Introduction. Ensures that internal customer needs for Quality Systems are met in a timely and functional manner.
- Results for this position will be measured by improvements to Customer Satisfaction: Parts Per Million, Number of Incidences, Corrective Action Timing and Effectiveness, and Building Customer Relationships. Additional internal measurements include Scrap Rate, Audit Compliance, and Response Time to Manufacturing Issues.
- Optimizes Process Capability on significant characteristics through effective application of statistical analysis techniques and training of manufacturing employees and technicians in Problem-Solving.
- Applies knowledge of Inspection Equipment and Techniques to provide timely data usable for informed decision-making.
- Utilizes analytical skill sets to implement root cause analysis and provide recommendations for corrective action.
- Establishes himself or herself as an expert on quality control and quality improvement.
- Takes responsibility for driving quality results. Builds credibility with our internal as well as external customers.
- Provides advice and solutions based on sound problem analysis and team-based solutions to others.
- Utilizes effective project management and problem-solving tools such as cause/effect analysis, flowcharting, mapping, and timelines to come to logical solutions.
- Actively pursues learning other aspects of the business.
- Supports the role quality plays in the overall success of the business.
- Sets priorities relative to the business plan. Maintains focus on what is important and drives for results.
- Sees ahead clearly, considers alternatives, and anticipates the future consequence of each.
- Zeros in on the critical few.
- Quickly senses what helps or hinders the accomplishment of a goal.
- Actively informs others of adverse quality trends that may impact the long-term success of the business.
- Provides on a day-to-day basis the information and or training necessary for customers to perform in their jobs.
- Maintains confidentiality of all privileged information.
- Participates as an effective team player.
- Demonstrates effective problem-solving techniques.
- Uses rigorous and proven methods to solve difficult problems with effective solutions.
- Maintains targets relative to machine capability, supplier scrap, manufacturing scrap and the continuous improvement of such.
- Provides effective customer service that is timely and accurate.
- Adapts to change.
- Works with needs of a changing organization to maximize flexibility within the organization.
- Adheres to an appropriate and effective set of core values and beliefs and acts in line with those values.
- Possesses creativity and brings out creativity in others.
- Seeks out opportunity for improvements.
- Understands and adheres to current quality and control policies.
- Understands and adheres to current health, safety, and environmental policies.
- Communicates and enforces safe work procedures.
- Identifies and closes safety issues (suggestions, inspection and investigation findings) and their corrective actions.
- Performs other duties as requested, directed, or assigned.
What we’re looking for
- Requires a four-year degree in Manufacturing, Mechanical or Industrial Engineering; and a minimum of 8 years Manufacturing Engineering / Quality Assurance experience in a metalworking environment.
- Must have demonstrated knowledge of advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine (metalworking) and assembly processes, problem solving, team facilitation, geometric dimensioning and tolerancing, and presentation skills.
- Knowledge of QS-9000 automotive quality standards required.
- Knowledge of IATF16949 required.
- Experience with Supplier Development a plus.
- Experience with report writing in Microsoft Word and graphical analysis in Microsoft Excel strongly preferred. Experience in Minitab for statistical analysis.
- ASQ Certification a plus.
- Attendance on the job is essential.
- Must be able to work in a team environment.
- Must be able to follow instructions, safety rules and regulations.
What we believe
- Inclusion: Respecting Individuals
- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Career Scam Disclaimer
BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide the national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
Salary Range:
$80,800 - $111,100
See all 31+ TN Visa Customer Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Specialist Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Specialist
Match your degree to the right TN category
Customer Specialist roles don't have a dedicated TN visa category, so your offer letter must frame your duties under Management Consultant or Computer Systems Analyst. Your degree field must align with whichever category your employer selects.
Request a duties-specific offer letter
Ask your employer to describe your role in terms of analyzing customer workflows, consulting on service strategies, or implementing systems, not just 'customer support.' Officers deny TN entries when offer letters read as general service work rather than professional consulting.
Search employers with recent visa filings
Use Migrate Mate to filter Customer Specialist openings by employers with recent visa filings, so you're targeting companies already experienced with visa sponsorship rather than educating a recruiter from scratch.
Prepare a credential package before applying
Canadian applicants can be admitted at the port of entry on the same day, so have your degree transcript, diploma, and a detailed offer letter ready before any offer is finalized. Gaps in this package are the most common cause of entry denials.
Flag your citizenship early in the interview process
Disclose your TN eligibility during the offer stage, not after signing. Mexican nationals need a consulate appointment that can take several weeks, and employers who don't know this upfront sometimes rescind offers once they learn the start date can't be immediate.
Renew before your TN status expires
TN status is granted in three-year increments with no cap on renewals. File for renewal at least 60 days before your current period ends, since there's no automatic grace period for lapses caused by late filings.
Customer Specialist TN Visa: Frequently Asked Questions
Does a Customer Specialist role actually qualify for TN visa status?
Customer Specialist roles can qualify, but the job title alone isn't enough. The role must fit under an approved TN category such as Management Consultant or Computer Systems Analyst. Your offer letter needs to describe duties like analyzing customer service processes, developing improvement strategies, or implementing service systems. Roles that are primarily order-taking or frontline support without a professional consulting component are unlikely to qualify.
How does the TN visa compare to H-1B for a Customer Specialist role?
The TN visa has no annual lottery and no numerical cap for Canadians, so there's no random selection process that can block your employment start. Canadian applicants can also be admitted at a port of entry the same day, while H-1B visa petitions require USCIS processing that takes months. The trade-off is that TN is restricted to Canadian and Mexican citizens and doesn't lead directly to a green card the way H-1B visa can.
Can I find Customer Specialist roles where employers already understand TN sponsorship?
Yes. Migrate Mate is built specifically for TN visa job seekers and lets you search Customer Specialist openings filtered by employers experienced with visa sponsorship. This saves you from spending time on applications where you'd be the first person to explain the TN process to an HR team.
What happens if my Customer Specialist duties change after I enter on a TN?
If your core responsibilities shift significantly, your current TN admission may no longer cover the work you're doing. You'd need a new TN approval reflecting the updated role before taking on those duties. Minor expansions within the same category are generally fine, but moving from consulting-style work to purely operational tasks could put your status at risk.
As a Mexican citizen, how long does TN sponsorship take for a Customer Specialist position?
Mexican nationals must apply at a U.S. consulate in Mexico rather than a port of entry. Consulate appointment availability varies by location and time of year, but applicants should budget four to eight weeks from the time their employer finalizes the offer letter. Having a complete package, including your degree, offer letter, and any supporting credentials, at the time of your appointment reduces the risk of delays.