TN Visa Technical Customer Support Jobs

About Day and Zimmermann

When you’ve been around for more than a century, you know a thing or two! At Day & Zimmermann, we take our lifetime of experience and make things better! Our 37,000+ employees help bring big ideas to life every day. We’re pushing the boundaries of innovation in construction & engineering, operations & maintenance, staffing, and security & defense. And that’s not all. Did we mention that we have 900+ worldwide locations with $3 billion USD in annual revenue? Come join our in on purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world. We do what we say.®

Job Summary

The Technical Writer coordinates, researches, writes, edits, tracks, and packages technical documentation for customer representatives, vendors, project managers, production personnel, supervisors, and publishers. This position works closely with project management, operations staff, and technical subject matter experts to translate complex technical information into clear, accurate, and understandable procedures and instructional materials.

Responsibilities

• Explain scientific and technical concepts in simple language and write clear, concise standard operating procedures related to explosive munitions demilitarization. Incorporate drawings, photographs, and other figures; review existing documentation and improve it for clarity and usability. 50%
• Coordinate and meet with customer representatives, vendors, project managers, supervisors, and publishers to establish technical specifications and documentation requirements. 10%
• Conduct explosive hazard analyses and incorporate the resulting information into technical procedures. 10%
• Review drawings, specifications, mock-ups, and product samples to create user documentation, including how-to guides and instruction manuals. Research information using libraries and online resources; prepare pictures, charts, graphs, and forms; organize information in a standardized sequence; proofread for grammar and spelling; create tables of contents; cite resources; follow the document development life cycle; and update previously approved documents as required. 15%
• Assist with tutorials on procedures by incorporating photographs and videos into standard operating procedures and supporting standard operating procedure audits. 10%
• Maintain compliance with applicable government regulations and perform other duties as assigned. Support company safety values and policies, report potential or known safety and environmental concerns, and maintain high ethical standards and respectful, equitable interactions with others. 5%

Qualifications

• High school diploma required. An associate degree in creative writing, journalism, or a related field is preferred. Equivalent directly related work experience may be considered.
• At least one year of experience in production planning, munitions handling, technical writing, or a related role involving analytical assignments, fact gathering, evaluation, and technical documentation.
• Ability to develop standard operating procedures for the demilitarization, renovation, or update of ammunition, including explosive-loaded and inert materials.
• Ability to comprehend, interpret, and translate complex technical documents into clear, simple language.
• Ability to perform analytical studies and audits.
• Effective English communication skills, both written and verbal, using standard business communication methods.
• Must satisfactorily complete the Training and Certification Program for Personnel Working in Ammunition Operations required by AMC Regulation 350-4 within 90 days of hire. Maintaining current certification is a condition of continued employment.
• Ability to obtain and maintain a valid Nevada driver’s license unless physically unqualified to obtain one.

Additional Requirements

• Ability to think, concentrate, and focus for extended periods; read and write complex documents in English; express thoughts orally; and reason and make sound decisions.
• Ability to perform job functions at the company office or work site and work in environmental conditions that may include heat, cold, wind, sand, fumes, odors, gases, or noise.
• Proficiency with Microsoft Office Suite or other required software.

Benefits and Pay Transparency

Day & Zimmermann offers a comprehensive benefits package designed to support the health, financial security, and well-being of our employees. Benefits may include medical, dental, and vision coverage; retirement savings options; paid time off; and other company-provided programs, subject to applicable plan terms and eligibility requirements.

In compliance with this state's pay transparency laws, the salary range for this role is $45.92-$45.92/hr. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Pay is determined by the assigned work location and, where applicable, the governing collective bargaining agreement. The posted range reflects differences among locations and agreements; the rate for each assignment is fixed and is not based on seniority or experience.

Day & Zimmermann is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.