TN Visa Technical Support Analyst Jobs
Technical Support Analyst roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category, covering both Canadian and Mexican professionals. Your degree in computer science, information systems, or a related technical field is the core credential employers will verify before filing. No lottery, no cap for Canadians.
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Get Access To All JobsWHY DO WE NEED YOU?
CertainTeed is seeking an experienced IT Senior Systems Analyst - SAP Production Planning & Variant Configuration (VC) to design, deliver, and support technology solutions that enable and optimize our Supply Chain and Manufacturing operations. In this role, you will leverage SAP best practices while partnering closely with business stakeholders to develop solutions that meet operational needs and support strategic objectives.
The successful candidate will lead key initiatives, analyze business processes, translate requirements into scalable SAP solutions, and provide ongoing production support. This individual will work in a fast-paced, collaborative environment with business users, internal IT teams, and external partners, while also contributing to future SAP S/4HANA implementation and upgrade initiatives.
Key Responsibilities:
Business Process & Solution Governance
- Partner with business stakeholders, IT team members, and process owners to evaluate and improve business processes.
- Identify opportunities for automation, efficiency, and process optimization.
- Support the development of scalable, sustainable SAP solutions aligned with business objectives.
- Provide guidance on SAP best practices and system capabilities.
Production Support & Maintenance
- Manage and resolve incidents, service requests, change requests, and user inquiries.
- Troubleshoot issues, identify root causes, and implement effective solutions.
- Document resolutions and system changes within the service management platform.
- Provide end-user support and training to ensure effective system utilization.
Change Management & System Enhancements
- Lead system enhancements and configuration activities while ensuring compliance with internal controls, SOX, and Segregation of Duties (SOD) requirements.
- Coordinate all phases of change implementation, including requirements gathering, design, testing, documentation, training, and deployment.
- Support user acceptance testing and ensure successful adoption of new functionality.
Project Delivery
- Participate in and lead project activities including:
- Business process analysis
- Solution design
- Functional specifications
- SAP configuration
- Testing and validation
- Training and documentation
- Cutover planning and go-live support
- Maintain project documentation and ensure timely delivery of project milestones.
- Collaborate with project managers and stakeholders to ensure project success.
Project Leadership (as Needed)
- Lead small-to-medium-sized IT projects and initiatives.
- Coordinate project resources and manage deliverables, timelines, and quality expectations.
- Recommend and implement improvements to project methodologies and support processes.
Candidates must be able to support and collaborate during Eastern Time Zone business hours.
IS THIS JOB FOR YOU?
- Bachelor's degree in Information Technology, Business, Supply Chain, Manufacturing, or a related field; or equivalent combination of education and experience.
- 7+ years of experience supporting SAP Production Planning (PP), including at least 5+ years of hands-on experience with SAP Variant Configuration (VC).
- 7+ years of experience supporting manufacturing and supply chain business processes.
- Experience with SAP configuration, requirements gathering, testing, issue resolution, enhancements, and production support.
- Demonstrated ability to analyze business requirements and translate them into scalable technical solutions.
- Experience leading or supporting SAP projects, enhancements, implementations, or system upgrades.
- Strong communication, collaboration, and stakeholder management skills with the ability to influence across functional teams.
- Ability to work independently in a remote environment while supporting Eastern Time Zone business hours.
- Experience with SAP S/4HANA implementations, upgrades, or migration projects is preferred.
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years.
Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $111,000 to $177,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $127,600 to $203,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
- Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15831
WHY DO WE NEED YOU?
CertainTeed is seeking an experienced IT Senior Systems Analyst - SAP Production Planning & Variant Configuration (VC) to design, deliver, and support technology solutions that enable and optimize our Supply Chain and Manufacturing operations. In this role, you will leverage SAP best practices while partnering closely with business stakeholders to develop solutions that meet operational needs and support strategic objectives.
The successful candidate will lead key initiatives, analyze business processes, translate requirements into scalable SAP solutions, and provide ongoing production support. This individual will work in a fast-paced, collaborative environment with business users, internal IT teams, and external partners, while also contributing to future SAP S/4HANA implementation and upgrade initiatives.
Key Responsibilities:
Business Process & Solution Governance
- Partner with business stakeholders, IT team members, and process owners to evaluate and improve business processes.
- Identify opportunities for automation, efficiency, and process optimization.
- Support the development of scalable, sustainable SAP solutions aligned with business objectives.
- Provide guidance on SAP best practices and system capabilities.
Production Support & Maintenance
- Manage and resolve incidents, service requests, change requests, and user inquiries.
- Troubleshoot issues, identify root causes, and implement effective solutions.
- Document resolutions and system changes within the service management platform.
- Provide end-user support and training to ensure effective system utilization.
Change Management & System Enhancements
- Lead system enhancements and configuration activities while ensuring compliance with internal controls, SOX, and Segregation of Duties (SOD) requirements.
- Coordinate all phases of change implementation, including requirements gathering, design, testing, documentation, training, and deployment.
- Support user acceptance testing and ensure successful adoption of new functionality.
Project Delivery
- Participate in and lead project activities including:
- Business process analysis
- Solution design
- Functional specifications
- SAP configuration
- Testing and validation
- Training and documentation
- Cutover planning and go-live support
- Maintain project documentation and ensure timely delivery of project milestones.
- Collaborate with project managers and stakeholders to ensure project success.
Project Leadership (as Needed)
- Lead small-to-medium-sized IT projects and initiatives.
- Coordinate project resources and manage deliverables, timelines, and quality expectations.
- Recommend and implement improvements to project methodologies and support processes.
Candidates must be able to support and collaborate during Eastern Time Zone business hours.
IS THIS JOB FOR YOU?
- Bachelor's degree in Information Technology, Business, Supply Chain, Manufacturing, or a related field; or equivalent combination of education and experience.
- 7+ years of experience supporting SAP Production Planning (PP), including at least 5+ years of hands-on experience with SAP Variant Configuration (VC).
- 7+ years of experience supporting manufacturing and supply chain business processes.
- Experience with SAP configuration, requirements gathering, testing, issue resolution, enhancements, and production support.
- Demonstrated ability to analyze business requirements and translate them into scalable technical solutions.
- Experience leading or supporting SAP projects, enhancements, implementations, or system upgrades.
- Strong communication, collaboration, and stakeholder management skills with the ability to influence across functional teams.
- Ability to work independently in a remote environment while supporting Eastern Time Zone business hours.
- Experience with SAP S/4HANA implementations, upgrades, or migration projects is preferred.
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years.
Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $111,000 to $177,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $127,600 to $203,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Well-being – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection – Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
- Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child and Elder Care
- PerkSpot Employee Discount Program
- Volunteer Day
Job Reference: USA15831
See all TN Visa Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Technical Support Analyst
Align your credentials to the computer systems analyst category
TN visa classification for technical support work hinges on the Computer Systems Analyst designation. Your degree must be in a field like computer science or information systems, not just any STEM discipline. A mismatch between degree field and job duties is the most common denial trigger.
Target employers with existing TN filing infrastructure
Companies that have sponsored TN visas before already have legal counsel familiar with the documentation requirements. Look for employers whose job postings explicitly mention USMCA or TN eligibility, which signals an established process rather than a first-time sponsorship situation.
Request a detailed offer letter before any border crossing
Canadian professionals can obtain TN status at a port of entry without filing through USCIS first. Your offer letter must specify your job title, duties, qualifying degree requirement, and employment duration. An incomplete letter is grounds for immediate denial at the border.
Clarify the support tier scope in your job description
Officers assess whether the role requires specialized systems analysis or general help-desk functions. Make sure your employer's offered position description emphasizes analytical responsibilities like system configuration, integration testing, or technical escalation handling, not just troubleshooting tickets.
Search for sponsoring employers through Migrate Mate
Finding employers who actively sponsor Technical Support Analyst roles under the TN category takes more than a keyword search. Migrate Mate surfaces companies with recent visa filings and experience with work visa sponsorship, so you spend time applying to employers who already understand the visa process.
Prepare for Mexican applicants' consular appointment timeline
Mexican nationals cannot use the port-of-entry TN process and must apply through a U.S. consulate in Mexico. Build at least four to six weeks of lead time into your start date negotiation to account for appointment scheduling and consular processing.
Technical Support Analyst TN Visa: Frequently Asked Questions
Does a Technical Support Analyst role qualify for TN visa status?
Yes, provided the role is classified under the Computer Systems Analyst category and requires a bachelor's degree in computer science, information systems, or a closely related technical field. Roles that are primarily help-desk or call-center in nature, without requiring systems analysis duties, are at higher risk of denial. The offer letter and job description must make the analytical scope of the work explicit.
How does TN compare to H-1B for Technical Support Analyst positions?
TN is faster and more predictable for Canadian and Mexican professionals in this role. There is no annual lottery, no cap for Canadians, and Canadians can get status approved at a port of entry on the day they present their offer letter. H-1B visa requires an employer petition, a lottery selection with a roughly 25 percent chance, and months of USCIS processing. For a qualifying Technical Support Analyst role, TN removes most of those barriers.
Can I switch employers while on TN status as a Technical Support Analyst?
Yes, but you must obtain new TN status before starting work with the new employer. TN is employer-specific, so your current approval does not transfer. Canadians can get new status at a port of entry with a new offer letter. Mexican nationals must apply for a new visa at a U.S. consulate. Working even one day for a new employer without proper authorization is a status violation.
Where can I find Technical Support Analyst jobs that offer TN visa sponsorship?
Migrate Mate is built specifically to surface roles at employers with recent visa filings, which demonstrates sponsorship experience that's harder to confirm through general job searches. Most postings do not explicitly state TN eligibility, so filtering for employers experienced with work visa processes saves significant time and avoids employers who may be unfamiliar with sponsoring foreign workers. Since TN sponsorship involves a straightforward support letter process rather than government applications, working with employers who have sponsored work visas before increases the likelihood they'll be prepared to support your TN application at the port of entry or consulate.
What documents does my employer need to provide for my TN application?
Your employer must provide a signed offer letter that includes your job title as Computer Systems Analyst or equivalent, a description of your duties, confirmation that a qualifying degree is required, your employment start date, and the duration of employment up to three years. For Mexican nationals applying at a U.S. consulate, the employer may also need to complete a DS-160 support letter. USCIS reviews I-129 petitions for any change of status filings made from inside the U.S.