TN Visa Customer Success Engineer Jobs
Customer Success Engineer roles qualify for TN visa sponsorship under the USMCA treaty's Computer Systems Analyst category, covering technical customer-facing work that requires a relevant bachelor's degree. Canadian citizens can apply at the border with an offer letter; Mexican citizens enter through U.S. consulates with a separate allocation.
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Get Access To All JobsINTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
INTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
See all TN Visa Customer Success Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Engineer Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Success Engineer
Verify your degree matches the role
TN visa approval for Computer Systems Analyst requires a degree in a technical field like computer science, engineering, or information systems. A business degree alone often draws scrutiny when the role involves deep product integration or API-level support work.
Target companies with existing TN infrastructure
SaaS companies that already employ TN workers in engineering or solutions roles have HR teams who understand the filing process. Asking recruiters whether they've sponsored TN visas before filters out employers who'll stall at the offer stage.
Document your technical scope before interviews
Officers and reviewers assess whether Customer Success Engineers perform systems analysis or glorified sales support. Prepare a written summary of your technical responsibilities, including integration work, API troubleshooting, and implementation oversight, before your first interview.
Use Migrate Mate to find verified sponsorship roles
Searching broadly for Customer Success Engineer positions wastes time on roles where employers won't file TN paperwork. Migrate Mate surfaces employers with active TN visa sponsorship history so you're applying where the path already exists.
Prepare your support letter with technical specificity
Your employer's support letter must describe duties in systems analysis terms, not customer relationship language. Phrases like 'analyzing client system architecture' and 'evaluating software integration requirements' align with CBP's Computer Systems Analyst definition far better than 'managing accounts.'
Understand the Mexican consular appointment timeline
Mexican citizens cannot self-petition at the border like Canadians. Build four to eight weeks into your start date negotiation to account for consulate scheduling, document preparation, and the separate TN allocation that applies to Mexican nationals.
Customer Success Engineer TN Visa: Frequently Asked Questions
Does a Customer Success Engineer role qualify for TN visa status?
It can, but classification depends on how the role is defined. CBP evaluates Customer Success Engineer positions under the Computer Systems Analyst category, which requires that the job primarily involves analyzing user requirements, designing systems solutions, or troubleshooting technical integrations. Roles weighted toward account management or renewal sales rather than technical analysis face a higher denial risk at the border or consulate.
How does TN compare to H-1B for Customer Success Engineer positions?
TN has no annual lottery, no cap for Canadians, and no multi-month waiting period, so you can start work as soon as CBP approves your application at the port of entry. H-1B visa requires employer sponsorship through a lottery with roughly a one-in-four selection chance and a mandatory October 1 start date. For qualified Canadian and Mexican professionals, TN is a faster, more predictable path to the same customer-facing technical roles.
Can I switch Customer Success Engineer employers on TN status?
Yes, but TN status is employer-specific. You cannot transfer it the way H-1B allows under portability rules. When you change jobs, your new employer must obtain a fresh TN approval before you begin work. Canadian citizens can do this at the border with a new support letter and offer documentation. Mexican citizens must return to a U.S. consulate to obtain a new visa stamp.
Where can I find Customer Success Engineer jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking roles at employers experienced with visa sponsorship. Rather than sifting through postings where employers are unfamiliar with the sponsorship process, Migrate Mate filters opportunities by recent visa filings so your applications go to companies already set up to navigate work visa requirements under the USMCA treaty.
What documents does my employer need to provide for my TN application?
Your employer must provide a support letter on company letterhead that describes your job title, duties in technical systems analysis terms, your qualifications, the anticipated length of employment, and confirmation that the position is not permanent. Canadian citizens present this letter directly to CBP at the border along with their passport and degree credentials. Mexican citizens submit it as part of their consulate visa application package.