TN Visa Contact Center Specialist Jobs
Contact Center Specialist roles qualify for TN visa sponsorship under USMCA for Canadian and Mexican professionals with a relevant degree in communications, business, or a related field. There's no lottery for Canadians, and employers can file your TN petition without a waiting period, making the path to a U.S. offer faster than most work visas.
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Get Access To All JobsContact Center Operations Specialist
Job ID 2026-10303
Refer Talent
WWW Employees
Wolverine World Wide, Inc. (NYSE:WWW) is one of the world’s leading designers, marketers, and licensors of footwear and apparel; It’s global footprint spans 170 countries and territories. The Company’s portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.
Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.
In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
Wolverine Worldwide is a Certified™ Great Place To Work®.
This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center. This position will also be responsible for partnering with various business units across the organization to help drive the objectives of the Customer Engagement team.
Primary Duties:
- Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
- Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
- Partner with Product Owners on development and enhancements of contact center technologies.
- Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
- Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools.
- Produce and maintain reports to show contact center performance.
- Responsible for ad hoc reporting as requested by leadership.
- Automate reporting from contact center tools where possible.
- Interact with vendors to ensure business technologies are operating at optimal performance. Research and provide in depth analysis of new potential vendors to improve operations.
- Partner with the business to deliver relevant customer insights obtained by the contact center.
- Perform duties consistent with the Company’s AAP/EEO goals and policies.
- Perform other duties as required/assigned by manager.
Knowledge, Skills and Abilities Required:
- Bachelor’s degree in related field or equivalent work experience.
- 3-5 years of contact center systems experience required.
- Advanced Salesforce experience required.
- Advanced Microsoft Excel skills required.
- Ability to interpret data in a customer centric manner.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Strong critical thinking, problem solving and follow through skills.
- Maintain a positive and professional relationship with internal and external business partners.
- Strong verbal and written communication skills.
- Strong presentation skills.
Working Conditions:
Normal office environment.
Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
Contact Center Operations Specialist
Job ID 2026-10303
Refer Talent
WWW Employees
Wolverine World Wide, Inc. (NYSE:WWW) is one of the world’s leading designers, marketers, and licensors of footwear and apparel; It’s global footprint spans 170 countries and territories. The Company’s portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.
Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.
In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
Wolverine Worldwide is a Certified™ Great Place To Work®.
This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center. This position will also be responsible for partnering with various business units across the organization to help drive the objectives of the Customer Engagement team.
Primary Duties:
- Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
- Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
- Partner with Product Owners on development and enhancements of contact center technologies.
- Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
- Utilize appropriate methodologies for collecting, analyzing, and presenting data and information by making use of reporting tools.
- Produce and maintain reports to show contact center performance.
- Responsible for ad hoc reporting as requested by leadership.
- Automate reporting from contact center tools where possible.
- Interact with vendors to ensure business technologies are operating at optimal performance. Research and provide in depth analysis of new potential vendors to improve operations.
- Partner with the business to deliver relevant customer insights obtained by the contact center.
- Perform duties consistent with the Company’s AAP/EEO goals and policies.
- Perform other duties as required/assigned by manager.
Knowledge, Skills and Abilities Required:
- Bachelor’s degree in related field or equivalent work experience.
- 3-5 years of contact center systems experience required.
- Advanced Salesforce experience required.
- Advanced Microsoft Excel skills required.
- Ability to interpret data in a customer centric manner.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Strong critical thinking, problem solving and follow through skills.
- Maintain a positive and professional relationship with internal and external business partners.
- Strong verbal and written communication skills.
- Strong presentation skills.
Working Conditions:
Normal office environment.
Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
See all 13+ Contact Center Specialist jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Contact Center Specialist
Align your degree to the role
TN classification requires your credential to match the specialty occupation. A degree in communications, business administration, or management information systems strengthens your case. A general arts degree with no documented link to contact center operations creates adjudication risk.
Target employers experienced with visa sponsorship
Not every contact center operator sponsors work visas. Prioritize companies in telecommunications, healthcare, and financial services with recent visa filings—they have HR and legal teams experienced with work visa sponsorship and USMCA occupational categories. These employers already understand the documentation requirements and won't need education during your application process.
Request a support letter that names your occupation explicitly
Your employer's TN support letter must state your job title, duties, and the specific USMCA occupational category. A vague letter listing general duties without tying the role to a qualifying profession is the most common reason Canadian applicants face secondary inspection at the border.
Search for TN-sponsored roles using Migrate Mate
Migrate Mate filters Contact Center Specialist positions by TN visa sponsorship availability, so you're not cold-applying to employers who don't understand the process. Use it to identify active openings before reaching out to hiring managers directly.
Understand the Mexican TN allocation before accepting an offer
Mexican professionals face an annual TN cap, unlike Canadians who can apply at any U.S. port of entry without a petition. If you're a Mexican citizen, confirm with your employer that they'll file a USCIS petition well before your intended start date to avoid cap-timing issues.
Prepare for remote-work questions at the border
If your Contact Center Specialist role involves hybrid or partially remote work, bring documentation showing a fixed U.S. worksite. CBP officers may question TN admissibility for roles without a clear employer presence, and a remote-only arrangement can complicate your admission.
Contact Center Specialist jobs are hiring across the US. Find yours.
Find Contact Center Specialist JobsContact Center Specialist TN Visa: Frequently Asked Questions
Does a Contact Center Specialist role qualify for TN visa status?
It can, but classification depends on how the role is framed and your credential. The position must align with a recognized USMCA occupational category such as management consultant or computer systems analyst. A role titled Contact Center Specialist with documented duties in workforce management, CRM systems, or operations quality supported by a relevant degree is far more defensible than one based on general customer service duties alone.
How does TN compare to H-1B for Contact Center Specialist jobs?
TN is faster and more predictable for qualifying Canadian professionals. You can apply at a U.S. port of entry on the day you accept a job offer, with no lottery and no multi-month wait. H-1B requires entering a randomized annual lottery with no guarantee of selection. For Mexican professionals, TN involves a USCIS petition, but it still skips the lottery entirely and typically resolves within a few months.
How do I find Contact Center Specialist employers that sponsor TN visas?
Migrate Mate is built specifically for this search. It surfaces Contact Center Specialist roles where employers have indicated TN sponsorship availability, so you're targeting companies that already understand the process. This matters because TN sponsorship for this role requires an employer willing to document the specialty occupation connection, and many generalist postings won't include that detail upfront.
Can I switch Contact Center Specialist employers on an existing TN?
Yes, but you need a new TN authorization tied to the new employer before you start working. For Canadians, that means a fresh port-of-entry application with a support letter from your new employer. For Mexican TN holders, a new USCIS petition is required. Working for a new employer before your new TN is approved puts you out of status, even if your existing TN hasn't expired.
What documents should I bring to a TN border application for this role?
You'll need your passport, a detailed employer support letter that explicitly names your job title and ties your duties to a qualifying USMCA category, and your educational credentials. If your degree is from a non-U.S. institution, bring an official credential evaluation from a recognized agency. Job offer letters alone are not sufficient. A full organizational chart or role description showing where you fit in the company's operations can also help at secondary inspection.
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