TN Visa Service Team Associate Jobs
Service Team Associate roles in retail, hospitality, and operations can qualify for TN visa sponsorship under the USMCA for Canadian and Mexican professionals whose duties align with a recognized TN category. Employers filing a TN petition need no lottery slot, no cap worries for Canadians, and typically reach a decision within days at the port of entry.
See All Service Team Associate JobsOverview
Showing 5 of 16+ Service Team Associate jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 16+ Service Team Associate jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Associate roles.
Get Access To All JobsSoar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Associate Service Center Lead
Location: Corporate
Department: Ops Services
Pay Band: Team Lead
Job Summary: The Associate Service Center Lead will lead a team of Associate Service Center Representatives, focused on delivering quality service to all Wawa associates in all phases of HR service and administration. Will manage the seamless delivery of all HR operational services and supervise and coordinate the daily work and performance management of all HR related inquiries and transactions in accordance with Wawa’s service level expectations. Support the creation and maintenance of HR administrative services and processes. Act as an expert in all functions of HR support and is responsible for handling high priority escalations, continually updating training materials, managing the training of new associates and the ongoing training of Associate Service Center associates to deliver best in class service.
Principal Duties:
- Act as an expert for all HR support areas (Associate Relations, Benefits, Payroll, Recruiting, etc.) while supporting the team of representatives.
- Analyze and identify trends and resolve larger issues while handling high priority escalations. Escalate unresolved issues to specialized services or COE as needed.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide constructive and motivating feedback, coaching, support, opportunities for development, complete performance appraisals, take correction action when appropriate, and participate in hiring decisions.
- Monitor inbound and outbound contacts to ensure service levels are met and staffing resources are balanced appropriately to manage workload. Take action to improve support model processes, staffing and resource allocation.
- Ensure all business policies, practices, and upcoming changes are communicated to the team in a timely manner enabling representatives to provide the most effective service for associates.
- Partner with all People Team functional areas (Associate Relations, Benefits, Recruiting, HR Systems, etc.) and Payroll to develop training and communication materials for Associate Service Center Team. Regularly update ASC support materials as needed.
- Ensure ongoing training for existing team on new or changing processes and for purposes of career development.
- Collaborate with Associate Service Center Supervisor on the development of quality improvement programs as a means to increase productivity, improve support model processes and service levels.
- Support the Associate Service Center Team in times of high volume by responding to inquiries or completing necessary transactions in order to complete tasks within service level agreements.
Essential Functions:
- Superior communication presence with the ability to communicate to all levels of the organization
- Remarkable organization and time management skills
- Proven interpersonal skills and strong associate centricity
- Exceptional associate advocacy and thoughtful responsiveness
- Demonstrated ability to handle confidential information
- Good analytical and conflict resolution skills
- Demonstrated leadership skills with proven ability to provide effective coaching
- Ability to multitask, prioritize effectively, make sound judgment calls and decisions with minimal or no supervision
- Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
- Demonstrated ability to adapt to and lead in an environment of constant change
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Ability to mentor and motivate a team of direct reports to meet common goals
- Ability to effectively partner and collaborate
- Ability to visualize and plan for the future, understands HR functions, shared services industry and associate service operations
Basic Qualifications:
- Bachelors degree in Human Resource discipline or Business preferred
- 5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.
- Minimum of 2-3 years of experience in HR administration or specific HR discipline
- 2 – 4 years of supervisor / people management experience preferred
- Previous Wawa Associate Service Center or Human Resource experience preferred
- Comprehensive knowledge of Wawa Store Operations Policy and Procedures as well as knowledge of various HR functions (Associate Relations, Benefits, Recruiting, Payroll, etc.)
- Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required
- Must be available and willing to work extended hours as needed to meet business needs
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title: Associate Service Center Lead
Location: Corporate
Department: Ops Services
Pay Band: Team Lead
Job Summary: The Associate Service Center Lead will lead a team of Associate Service Center Representatives, focused on delivering quality service to all Wawa associates in all phases of HR service and administration. Will manage the seamless delivery of all HR operational services and supervise and coordinate the daily work and performance management of all HR related inquiries and transactions in accordance with Wawa’s service level expectations. Support the creation and maintenance of HR administrative services and processes. Act as an expert in all functions of HR support and is responsible for handling high priority escalations, continually updating training materials, managing the training of new associates and the ongoing training of Associate Service Center associates to deliver best in class service.
Principal Duties:
- Act as an expert for all HR support areas (Associate Relations, Benefits, Payroll, Recruiting, etc.) while supporting the team of representatives.
- Analyze and identify trends and resolve larger issues while handling high priority escalations. Escalate unresolved issues to specialized services or COE as needed.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide constructive and motivating feedback, coaching, support, opportunities for development, complete performance appraisals, take correction action when appropriate, and participate in hiring decisions.
- Monitor inbound and outbound contacts to ensure service levels are met and staffing resources are balanced appropriately to manage workload. Take action to improve support model processes, staffing and resource allocation.
- Ensure all business policies, practices, and upcoming changes are communicated to the team in a timely manner enabling representatives to provide the most effective service for associates.
- Partner with all People Team functional areas (Associate Relations, Benefits, Recruiting, HR Systems, etc.) and Payroll to develop training and communication materials for Associate Service Center Team. Regularly update ASC support materials as needed.
- Ensure ongoing training for existing team on new or changing processes and for purposes of career development.
- Collaborate with Associate Service Center Supervisor on the development of quality improvement programs as a means to increase productivity, improve support model processes and service levels.
- Support the Associate Service Center Team in times of high volume by responding to inquiries or completing necessary transactions in order to complete tasks within service level agreements.
Essential Functions:
- Superior communication presence with the ability to communicate to all levels of the organization
- Remarkable organization and time management skills
- Proven interpersonal skills and strong associate centricity
- Exceptional associate advocacy and thoughtful responsiveness
- Demonstrated ability to handle confidential information
- Good analytical and conflict resolution skills
- Demonstrated leadership skills with proven ability to provide effective coaching
- Ability to multitask, prioritize effectively, make sound judgment calls and decisions with minimal or no supervision
- Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
- Demonstrated ability to adapt to and lead in an environment of constant change
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Ability to mentor and motivate a team of direct reports to meet common goals
- Ability to effectively partner and collaborate
- Ability to visualize and plan for the future, understands HR functions, shared services industry and associate service operations
Basic Qualifications:
- Bachelors degree in Human Resource discipline or Business preferred
- 5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.
- Minimum of 2-3 years of experience in HR administration or specific HR discipline
- 2 – 4 years of supervisor / people management experience preferred
- Previous Wawa Associate Service Center or Human Resource experience preferred
- Comprehensive knowledge of Wawa Store Operations Policy and Procedures as well as knowledge of various HR functions (Associate Relations, Benefits, Recruiting, Payroll, etc.)
- Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required
- Must be available and willing to work extended hours as needed to meet business needs
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
See all 16+ Service Team Associate jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Associate roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Service Team Associate
Match your role to a TN category
Service Team Associate duties vary widely by employer. Before applying, confirm your specific responsibilities map to a qualifying TN occupation category. A role heavy on logistics coordination or scientific support clears the bar differently than a general customer-facing position.
Gather degree credentials before interviewing
TN sponsorship requires a qualifying credential tied to the occupation. Have your degree transcripts officially translated and evaluated for equivalency before interviews begin, so no offer is delayed waiting on documents you could have ready in advance.
Target employers experienced with visa sponsorship
Prioritize companies with recent visa sponsorship experience. Ask recruiters directly whether their legal or HR team has handled work visa sponsorships, since an experienced employer understands the documentation requirements for TN processing—particularly the support letter preparation and port-of-entry or consulate procedures for Canadian and Mexican nationals.
Use Migrate Mate to filter TN-ready employers
Searching broadly wastes time on employers unfamiliar with USMCA sponsorship. Migrate Mate filters Service Team Associate openings by TN visa sponsorship history, connecting you directly to employers already set up to file for Canadian and Mexican professionals.
Clarify the support letter scope with HR
The employer support letter is the backbone of your TN application. Before accepting an offer, confirm HR will specify your job duties, your qualifying credential, and your TN category explicitly, since vague letters are the leading cause of CBP delays at the port of entry.
Understand Mexican TN allocation timing
Unlike Canadians, Mexican TN applicants go through consular processing rather than CBP land-border admission. Build at least four to six weeks into your start-date negotiation with the employer to account for consulate appointment availability and document review.
Service Team Associate jobs are hiring across the US. Find yours.
Find Service Team Associate JobsService Team Associate TN Visa: Frequently Asked Questions
Can a Service Team Associate role qualify for a TN visa?
It depends on how the role is defined. TN visas require the position to fall within a recognized USMCA occupation category. A Service Team Associate whose duties involve scientific, technical, or specialized business functions may qualify, while a purely general labor or sales-floor role typically does not. The employer's support letter must frame responsibilities against a specific TN category.
How does TN visa sponsorship compare to H-1B for this role?
TN sponsorship has no annual lottery, no cap for Canadian citizens, and can be approved the same day at a port of entry, making it far faster and more predictable than H-1B. H-1B registration opens once a year with a random selection, meaning a qualified candidate can wait over a year before starting work. For eligible Canadian and Mexican professionals, TN is the more direct path.
Where can I find Service Team Associate jobs with TN visa sponsorship?
Most general job boards don't filter by visa sponsorship type, so you end up manually screening hundreds of postings. Migrate Mate is built specifically for TN visa job seekers and surfaces Service Team Associate openings from employers who have already sponsored TN workers, saving you from dead-end applications with sponsors unfamiliar with USMCA requirements.
Do Mexican citizens face different TN sponsorship requirements than Canadians for this role?
Yes. Canadian citizens can apply for TN status directly at a U.S. port of entry with their employer's support letter and qualifying documents, receiving a same-day decision in most cases. Mexican citizens must apply at a U.S. consulate in Mexico and obtain a TN visa stamp before traveling, which adds consular processing time of several weeks to the timeline.
What documents does my employer need to provide for my TN application?
Your employer must provide a detailed support letter on company letterhead that specifies your job title, a description of duties tied to a qualifying TN category, your required credentials, your work location, and your start date. You supply your degree transcripts or credential evaluations and proof of Canadian or Mexican citizenship. Migrate Mate guides users through exactly what employers and applicants each need to prepare.
See which Service Team Associate employers are hiring and sponsoring visas right now.
Search Service Team Associate Jobs