TN Visa Customer Success Representative Jobs
Customer Success Representative roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires a relevant bachelor's degree and involves strategic client advisory work. Canadian citizens can apply at the port of entry with no cap or lottery. Mexican citizens require consular processing.
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Get Access To All JobsAbout Inorsa
At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.
Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.
As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.
About the Role
Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.
You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
What You’ll Do
Technical Success & Customer Ownership
- Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
Technical Enablement & Workflow Integration
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
- Support customer use cases involving:
- M&A, Lease Abstraction, Data Warehouse
- Structural analysis and modification workflows
- Tower, mount, and infrastructure design
- Engineering calculations, drawings, and compliance requirements
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Product Partnership & Voice of the Customer
- Serve as an advocate and Voice of the Customer (VoC) for users
- Partner closely with Product Management to:
- Validate feature requirements against real-world engineering workflows
- Influence roadmap prioritization with customer-backed insights
- Participate in design reviews, betas, and early access programs
- Translate customer feedback into clear, actionable product requirements grounded in industry realities
- Help define success metrics for new features and support successful customer rollout
Adoption, Retention & Expansion
- Drive product adoption and utilization across customer organizations
- Identify renewal risks early through engagement signals and lead mitigation strategies
- Partner with Sales and Leadership to:
- Support expansion opportunities (additional modules, seats, or enterprise rollouts)
- Provide technical credibility in late-stage sales or upsell conversations when needed
- Support customers as they scale usage across teams, regions, and projects
Industry Expertise & Internal Enablement
- Act as an internal subject matter expert on engineering workflows
- Provide guidance on:
- Industry best practices
- Regulatory and compliance considerations
- Emerging trends in infrastructure design and analysis
- Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks
What Success Looks Like
- Customers view you as a core extension of their engineering team, not just a vendor contact
- High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion
- Reduced churn risk through proactive technical engagement
- Increased platform utilization across engineering and design workflows
- Product roadmap decisions clearly informed by real customer needs
- Scalable customer success processes that support company growth
What We’re Looking For
- 5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
- Strong domain knowledge in telecom infrastructure, such as:
- Structural analysis of towers and mounts
- Infrastructure planning, modification, and deployment workflows
- Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
- Experience supporting B2B SaaS platforms and cloud-based software
- Proven ability to manage complex, multi-stakeholder customer environments
- Strong communication skills with the ability to translate technical concepts into business value
- Bachelor’s degree in Engineering or a related technical field (or equivalent experience)
Nice to Have
- Prior exposure to product discovery, backlog prioritization, or roadmap planning
- Experience working in early-stage or high-growth SaaS environments
- Strong data fluency (dashboards, analytics, SQL familiarity)
- PMP, Agile, or cloud certifications
- Telecom Leasing, Zoning/Permitting, Construction
- Tower Company and Carrier inner-workings
- Network Operations, Integrations
- Telecom Regulatory & Compliance, Site Acquisition
Key Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Commuter Benefits
- Unlimited Vacation Days
- Paid Sick Leave & Parental Leave
About Inorsa
At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.
Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.
As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.
About the Role
Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS.
In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning.
You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.
What You’ll Do
Technical Success & Customer Ownership
- Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
- Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
- Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
- Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
- Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
Technical Enablement & Workflow Integration
- Lead onboarding, configuration, and workflow mapping for engineering and design teams
- Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
- Support customer use cases involving:
- M&A, Lease Abstraction, Data Warehouse
- Structural analysis and modification workflows
- Tower, mount, and infrastructure design
- Engineering calculations, drawings, and compliance requirements
- Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
- Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Product Partnership & Voice of the Customer
- Serve as an advocate and Voice of the Customer (VoC) for users
- Partner closely with Product Management to:
- Validate feature requirements against real-world engineering workflows
- Influence roadmap prioritization with customer-backed insights
- Participate in design reviews, betas, and early access programs
- Translate customer feedback into clear, actionable product requirements grounded in industry realities
- Help define success metrics for new features and support successful customer rollout
Adoption, Retention & Expansion
- Drive product adoption and utilization across customer organizations
- Identify renewal risks early through engagement signals and lead mitigation strategies
- Partner with Sales and Leadership to:
- Support expansion opportunities (additional modules, seats, or enterprise rollouts)
- Provide technical credibility in late-stage sales or upsell conversations when needed
- Support customers as they scale usage across teams, regions, and projects
Industry Expertise & Internal Enablement
- Act as an internal subject matter expert on engineering workflows
- Provide guidance on:
- Industry best practices
- Regulatory and compliance considerations
- Emerging trends in infrastructure design and analysis
- Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks
What Success Looks Like
- Customers view you as a core extension of their engineering team, not just a vendor contact
- High Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion
- Reduced churn risk through proactive technical engagement
- Increased platform utilization across engineering and design workflows
- Product roadmap decisions clearly informed by real customer needs
- Scalable customer success processes that support company growth
What We’re Looking For
- 5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
- Strong domain knowledge in telecom infrastructure, such as:
- Structural analysis of towers and mounts
- Infrastructure planning, modification, and deployment workflows
- Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
- Experience supporting B2B SaaS platforms and cloud-based software
- Proven ability to manage complex, multi-stakeholder customer environments
- Strong communication skills with the ability to translate technical concepts into business value
- Bachelor’s degree in Engineering or a related technical field (or equivalent experience)
Nice to Have
- Prior exposure to product discovery, backlog prioritization, or roadmap planning
- Experience working in early-stage or high-growth SaaS environments
- Strong data fluency (dashboards, analytics, SQL familiarity)
- PMP, Agile, or cloud certifications
- Telecom Leasing, Zoning/Permitting, Construction
- Tower Company and Carrier inner-workings
- Network Operations, Integrations
- Telecom Regulatory & Compliance, Site Acquisition
Key Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance & Disability Coverage
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Commuter Benefits
- Unlimited Vacation Days
- Paid Sick Leave & Parental Leave
See all 50+ TN Visa Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Representative Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Success Representative
Verify your degree aligns with the role
TN visa classification requires your bachelor's degree field to match the job's core duties. A degree in business, communications, or a related field strengthens your case when the role centers on strategic account management rather than general support.
Target employers with USMCA filing history
Prioritize companies with recent work visa sponsorship experience. Employers already familiar with visa processes and USMCA requirements are far less likely to withdraw an offer when they understand the documentation involved.
Get the offer letter written correctly
Your employer's offer letter must specify that the role requires a bachelor's degree and describe duties that clearly reflect professional-level advisory work. Vague language like 'support customers' gives CBP officers reason to question eligibility at the port of entry.
Use Migrate Mate to find sponsoring employers
Searching broadly wastes time when most companies aren't set up to sponsor. Migrate Mate filters Customer Success Representative roles by TN visa sponsorship, connecting you directly with employers already prepared to file.
Prepare for CBP scrutiny on specialty occupation
Canadian citizens applying at the border must be ready to explain why the role requires a degree, not just experience. Bring your diploma, transcripts, and a written summary of your daily duties that maps each responsibility to professional judgment rather than routine tasks.
Mexican citizens should file DS-160 early
Consular appointment slots at U.S. embassies in Mexico book out weeks in advance. Submit your DS-160 and schedule your appointment as soon as your employer provides you with the support letter to avoid delays in your start date.
Customer Success Representative TN Visa: Frequently Asked Questions
Does a Customer Success Representative role qualify for TN visa status?
It can, but the classification depends on how the role is defined. TN visas for this job type typically fall under the Management Consultant category, which requires the position to involve professional-level advisory work and a relevant bachelor's degree. Roles framed primarily as support or account coordination without a degree requirement are harder to approve.
How does the TN visa compare to H-1B for Customer Success Representative jobs?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can apply year-round without competing for a limited pool of slots. H-1B visa requires employer sponsorship through a lottery that selects roughly one in four registrants. For Canadian professionals who qualify under USMCA, the TN is a faster and more predictable path to U.S. employment.
Where can I find Customer Success Representative jobs with TN visa sponsorship?
Most general job boards don't filter by visa type, which means you spend significant time applying to roles where sponsorship isn't available. Migrate Mate is built specifically for this search, letting you browse Customer Success Representative openings filtered by TN visa sponsorship so you only see employers already set up to hire under USMCA.
Can a Mexican citizen get TN status for a Customer Success role?
Yes, but the process differs from what Canadian citizens experience. Mexican nationals must apply through a U.S. consulate rather than at a port of entry. Your employer will provide a support letter outlining your role and qualifications, and you'll attend an interview at the consulate to present your documentation. Appointment availability varies by location, so building in extra lead time before your intended start date is essential.
What documents does my employer need to provide for TN sponsorship?
Your employer must supply a signed offer letter that describes the position's duties, confirms the role requires a bachelor's degree in a relevant field, and states the duration and terms of employment. For Mexican nationals, you'll apply at a U.S. consulate with this documentation. Canadian applicants present these documents directly to a CBP officer at the port of entry.