TN Visa Customer Success Representative Jobs
Customer Success Representative roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires a relevant bachelor's degree and involves strategic client advisory work. Canadian citizens can apply at the port of entry with no cap or lottery. Mexican citizens require consular processing.
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Get Access To All JobsINTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
INTRODUCTION
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage the day-to-day administration, optimization, and execution of our Gainsight platform. As a member of the Global Services organization, you will be responsible for ensuring Gainsight effectively supports our Customer Success and Technical Account Management teams while maintaining alignment with our broader Customer Success technology strategy, working closely with other members of the Systems team.
This role is ideal for someone who combines deep Gainsight expertise with strong operational execution, project management, and stakeholder communication skills. You'll partner closely with business leaders, analysts, Salesforce administrators, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes.
What You'll Do:
Platform Administration & Optimization
- Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
- Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
- Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
- Help to manage the ongoing administration and evolution of Gainsight Health Scores, working closely with the Team Lead for direction and guidance.
- Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.
- Identify opportunities to improve scorecards, measures, weighting, and data inputs based on business outcomes.
- Execute enhancements and maintain documentation as the health score framework evolves.
Call to Action (CTA) Management
- Manage and optimize CTA design, playbooks, and workflows.
- Monitor CTA performance metrics and adoption.
- Partner with stakeholders to identify process improvements and implement enhancements that improve Customer Success execution.
Project Delivery & Continuous Improvement
- Lead and execute Gainsight enhancement projects from requirements through implementation.
- Translate business requirements into scalable platform solutions.
- Prioritize and manage multiple initiatives while maintaining high-quality execution.
- Maintain documentation, release planning, testing, and change management practices.
Cross-Functional Partnership
- Partner closely with the Customer Success Systems Team Lead to ensure platform enhancements align with overall solution architecture and long-term technology strategy.
- Collaborate with Customer Success Operations, Technical Account Management, Sales Operations, RevOps, Business Systems, and Analytics teams.
- Communicate project status, risks, and recommendations effectively with technical and non-technical stakeholders.
What You'll Bring:
Required Qualifications
- 3+ years of hands-on Gainsight administration experience in a SaaS environment.
- Gainsight Level 3 Certification (or equivalent advanced certification).
- Deep expertise across Gainsight administration, including:
- Rules Engine
- Scorecards and Health Scores
- CTAs and Playbooks
- Success Plans
- Journey Orchestrator
- Reporting and Dashboards
- Data Management
- Strong project management and execution skills with the ability to manage multiple initiatives simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
- Experience managing support queues and platform enhancement requests.
Preferred Qualifications:
- Experience administering Salesforce and understanding CRM data models.
- Experience integrating Gainsight with Customer Success and Revenue technology platforms such as Gong, Outreach, or similar solutions.
- Experience working within a broader Customer Success technology ecosystem.
- Familiarity with SaaS customer lifecycle metrics and Customer Success best practices.
Success in This Role
In your first year, you will:
- Ensure Gainsight remains a reliable, scalable platform that supports our Customer Success organization.
- Continuously improve Health Scores and CTAs based on measurable business outcomes and KPI analysis.
- Deliver platform enhancements efficiently while maintaining strong governance and documentation.
- Build trusted partnerships across Customer Success, Global Services, Analytics, RevOps, and Business Systems.
- Help evolve Recorded Future's Customer Success technology ecosystem through thoughtful execution and continuous improvement.
COMPENSATION
- The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
See all TN Visa Customer Success Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Success Representative Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Success Representative
Verify your degree aligns with the role
TN visa classification requires your bachelor's degree field to match the job's core duties. A degree in business, communications, or a related field strengthens your case when the role centers on strategic account management rather than general support.
Target employers with USMCA filing history
Prioritize companies with recent work visa sponsorship experience. Employers already familiar with visa processes and USMCA requirements are far less likely to withdraw an offer when they understand the documentation involved.
Get the offer letter written correctly
Your employer's offer letter must specify that the role requires a bachelor's degree and describe duties that clearly reflect professional-level advisory work. Vague language like 'support customers' gives CBP officers reason to question eligibility at the port of entry.
Use Migrate Mate to find sponsoring employers
Searching broadly wastes time when most companies aren't set up to sponsor. Migrate Mate filters Customer Success Representative roles by TN visa sponsorship, connecting you directly with employers already prepared to file.
Prepare for CBP scrutiny on specialty occupation
Canadian citizens applying at the border must be ready to explain why the role requires a degree, not just experience. Bring your diploma, transcripts, and a written summary of your daily duties that maps each responsibility to professional judgment rather than routine tasks.
Mexican citizens should file DS-160 early
Consular appointment slots at U.S. embassies in Mexico book out weeks in advance. Submit your DS-160 and schedule your appointment as soon as your employer provides you with the support letter to avoid delays in your start date.
Customer Success Representative TN Visa: Frequently Asked Questions
Does a Customer Success Representative role qualify for TN visa status?
It can, but the classification depends on how the role is defined. TN visas for this job type typically fall under the Management Consultant category, which requires the position to involve professional-level advisory work and a relevant bachelor's degree. Roles framed primarily as support or account coordination without a degree requirement are harder to approve.
How does the TN visa compare to H-1B for Customer Success Representative jobs?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can apply year-round without competing for a limited pool of slots. H-1B visa requires employer sponsorship through a lottery that selects roughly one in four registrants. For Canadian professionals who qualify under USMCA, the TN is a faster and more predictable path to U.S. employment.
Where can I find Customer Success Representative jobs with TN visa sponsorship?
Most general job boards don't filter by visa type, which means you spend significant time applying to roles where sponsorship isn't available. Migrate Mate is built specifically for this search, letting you browse Customer Success Representative openings filtered by TN visa sponsorship so you only see employers already set up to hire under USMCA.
Can a Mexican citizen get TN status for a Customer Success role?
Yes, but the process differs from what Canadian citizens experience. Mexican nationals must apply through a U.S. consulate rather than at a port of entry. Your employer will provide a support letter outlining your role and qualifications, and you'll attend an interview at the consulate to present your documentation. Appointment availability varies by location, so building in extra lead time before your intended start date is essential.
What documents does my employer need to provide for TN sponsorship?
Your employer must supply a signed offer letter that describes the position's duties, confirms the role requires a bachelor's degree in a relevant field, and states the duration and terms of employment. For Mexican nationals, you'll apply at a U.S. consulate with this documentation. Canadian applicants present these documents directly to a CBP officer at the port of entry.