TN Visa Customer Success Representative Jobs
Customer Success Representative roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires a relevant bachelor's degree and involves strategic client advisory work. Canadian citizens can apply at the port of entry with no cap or lottery. Mexican citizens require consular processing.
See All Customer Success Representative JobsOverview
Showing 5 of 443+ Customer Success Representative jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 443+ Customer Success Representative jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative roles.
Get Access To All JobsOverview
Impact the Moment
When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes. We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals. Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, KS, WY, MT.
How You’ll Make An Impact
As an Enterprise Customer Success Representative, you will:
- Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.
- Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.
- Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.
- Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.
- Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.
- Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores.
Your Goals and KPIs
As an Enterprise Customer Success Representative, your success will be measured by:
- Customer goals and outcomes, especially retention and growth rates
- Active customer engagements
- Average customer health score
- At-risk customer percentage
- Customer satisfaction
- Expansion
What You’ll Bring
We’re looking for someone with:
Education & Experience:
- Bachelor’s degree required; advanced degree in education or educational technology preferred.
- 3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in Higher Education EdTech is required.
- Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft.
Skills & Mindset:
- Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution.
- Ability to build strong relationships with internal teams and customers.
- Self-starter, team player, and multitasker who can prioritize effectively.
Why Work with Us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success. The base pay range for this position is between $75,000-82,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
Overview
Impact the Moment
When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes. We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals. Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, KS, WY, MT.
How You’ll Make An Impact
As an Enterprise Customer Success Representative, you will:
- Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.
- Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.
- Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.
- Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.
- Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.
- Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores.
Your Goals and KPIs
As an Enterprise Customer Success Representative, your success will be measured by:
- Customer goals and outcomes, especially retention and growth rates
- Active customer engagements
- Average customer health score
- At-risk customer percentage
- Customer satisfaction
- Expansion
What You’ll Bring
We’re looking for someone with:
Education & Experience:
- Bachelor’s degree required; advanced degree in education or educational technology preferred.
- 3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in Higher Education EdTech is required.
- Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft.
Skills & Mindset:
- Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution.
- Ability to build strong relationships with internal teams and customers.
- Self-starter, team player, and multitasker who can prioritize effectively.
Why Work with Us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success. The base pay range for this position is between $75,000-82,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
See all 443+ Customer Success Representative jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Success Representative
Verify your degree aligns with the role
TN classification requires your bachelor's degree field to match the job's core duties. A degree in business, communications, or a related field strengthens your case when the role centers on strategic account management rather than general support.
Target employers with USMCA filing history
Prioritize companies with recent work visa sponsorship experience. Employers already familiar with visa processes and USMCA requirements are far less likely to withdraw an offer when they understand the documentation involved.
Get the offer letter written correctly
Your employer's offer letter must specify that the role requires a bachelor's degree and describe duties that clearly reflect professional-level advisory work. Vague language like 'support customers' gives CBP officers reason to question eligibility at the port of entry.
Use Migrate Mate to find sponsoring employers
Searching broadly wastes time when most companies aren't set up to sponsor. Migrate Mate filters Customer Success Representative roles by TN visa sponsorship, connecting you directly with employers already prepared to file.
Prepare for CBP scrutiny on specialty occupation
Canadian citizens applying at the border must be ready to explain why the role requires a degree, not just experience. Bring your diploma, transcripts, and a written summary of your daily duties that maps each responsibility to professional judgment rather than routine tasks.
Mexican citizens should file DS-160 early
Consular appointment slots at U.S. embassies in Mexico book out weeks in advance. Submit your DS-160 and schedule your appointment as soon as your employer provides you with the support letter to avoid delays in your start date.
Customer Success Representative jobs are hiring across the US. Find yours.
Find Customer Success Representative JobsCustomer Success Representative TN Visa: Frequently Asked Questions
Does a Customer Success Representative role qualify for TN visa status?
It can, but the classification depends on how the role is defined. TN visas for this job type typically fall under the Management Consultant category, which requires the position to involve professional-level advisory work and a relevant bachelor's degree. Roles framed primarily as support or account coordination without a degree requirement are harder to approve.
How does the TN visa compare to H-1B for Customer Success Representative jobs?
The TN visa has no annual lottery and no cap for Canadian citizens, so you can apply year-round without competing for a limited pool of slots. H-1B requires employer sponsorship through a lottery that selects roughly one in four registrants. For Canadian professionals who qualify under USMCA, the TN is a faster and more predictable path to U.S. employment.
Where can I find Customer Success Representative jobs with TN visa sponsorship?
Most general job boards don't filter by visa type, which means you spend significant time applying to roles where sponsorship isn't available. Migrate Mate is built specifically for this search, letting you browse Customer Success Representative openings filtered by TN visa sponsorship so you only see employers already set up to hire under USMCA.
Can a Mexican citizen get TN status for a Customer Success role?
Yes, but the process differs from what Canadian citizens experience. Mexican nationals must apply through a U.S. consulate rather than at a port of entry. Your employer will provide a support letter outlining your role and qualifications, and you'll attend an interview at the consulate to present your documentation. Appointment availability varies by location, so building in extra lead time before your intended start date is essential.
What documents does my employer need to provide for TN sponsorship?
Your employer must supply a signed offer letter that describes the position's duties, confirms the role requires a bachelor's degree in a relevant field, and states the duration and terms of employment. For Mexican nationals, you'll apply at a U.S. consulate with this documentation. Canadian applicants present these documents directly to a CBP officer at the port of entry.
See which Customer Success Representative employers are hiring and sponsoring visas right now.
Search Customer Success Representative Jobs