Mid Level User Experience Researcher Jobs
Mid level user experience researcher jobs go to researchers ready to own studies end to end, translate findings into product decisions, and guide junior teammates with limited oversight. Openings are spread across on-site, hybrid, and remote settings in Technology & Software, Retail, and Staffing & Recruiting, with employers like Esri, Riot Games, and TikTok USDS Joint Venture hiring at this level now.
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INTRODUCTION
About the Team
The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community.
Responsibilities
- Architecting, scaling, and optimizing end-to-end customer support processes, SOP frameworks, and internal tooling infrastructure to maximize efficiency and quality.
- Lead the design, implementation, and governance of localized customer service strategies and performance metric (KPI) frameworks. Ensure cross-functional and global alignment to maintain brand consistency while catering to regional nuances.
- Synthesize data into high-impact executive reports, dashboards, and Business Reviews. Deliver data-driven recommendations to senior leadership regarding operational health, resource forecasting, and strategic growth opportunities.
- Spearhead continuous improvement initiatives designed to reduce structural escalation rates, eliminate repetitive user pain points, and minimize customer friction upstream through policy optimization and automation.
- Direct high-priority, cross-functional ad-hoc projects and strategic initiatives from conception through to execution. Act as the final escalation point for high-stakes internal and external issues, establishing rigorous playbooks to elevate overall team performance.
MINIMUM QUALIFICATIONS
- BA/BS degree required
- At least 5 years of experience in program management, customer support operations, or customer experience management within the technology, financial services, e-commerce, or digital payments industry with a track record of driving large-scale operational initiatives.
- Exceptional quantitative and qualitative analytical skills. Ability to translate datasets into actionable strategic roadmaps. Proficiency with data analysis and visualization tools (e.g., Excel, Tableau) and Ticketing/CRM systems is required.
- A self-starter mindset with the ability to work independently and manage the "Continuous Improvement" cycle without constant supervision.
- Outstanding written and verbal communication skills, with a demonstrated ability to influence cross-functional stakeholders (Product, Business, Legal) and manage B2B/B2C relationships.
- Proven experience designing dispute-resolution workflows and leading teams through operational emergencies, escalations, and high-conflict scenarios.
PREFERRED QUALIFICATIONS
- Certifications with Continuous Improvement methodologies (e.g., Lean, Six Sigma, or similar process optimization frameworks).
- Proven experience designing and implementing premium/VIP support frameworks.
- Experience leading change management programs across multiple global regions or distinct business lines.
- Deep understanding of the digital payments ecosystem, live-streaming, or user-generated content (UGC) platforms.
ABOUT USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS REASONABLE ACCOMMODATION
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
JOB INFORMATION
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
INTRODUCTION
About the Team
The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community.
Responsibilities
- Architecting, scaling, and optimizing end-to-end customer support processes, SOP frameworks, and internal tooling infrastructure to maximize efficiency and quality.
- Lead the design, implementation, and governance of localized customer service strategies and performance metric (KPI) frameworks. Ensure cross-functional and global alignment to maintain brand consistency while catering to regional nuances.
- Synthesize data into high-impact executive reports, dashboards, and Business Reviews. Deliver data-driven recommendations to senior leadership regarding operational health, resource forecasting, and strategic growth opportunities.
- Spearhead continuous improvement initiatives designed to reduce structural escalation rates, eliminate repetitive user pain points, and minimize customer friction upstream through policy optimization and automation.
- Direct high-priority, cross-functional ad-hoc projects and strategic initiatives from conception through to execution. Act as the final escalation point for high-stakes internal and external issues, establishing rigorous playbooks to elevate overall team performance.
MINIMUM QUALIFICATIONS
- BA/BS degree required
- At least 5 years of experience in program management, customer support operations, or customer experience management within the technology, financial services, e-commerce, or digital payments industry with a track record of driving large-scale operational initiatives.
- Exceptional quantitative and qualitative analytical skills. Ability to translate datasets into actionable strategic roadmaps. Proficiency with data analysis and visualization tools (e.g., Excel, Tableau) and Ticketing/CRM systems is required.
- A self-starter mindset with the ability to work independently and manage the "Continuous Improvement" cycle without constant supervision.
- Outstanding written and verbal communication skills, with a demonstrated ability to influence cross-functional stakeholders (Product, Business, Legal) and manage B2B/B2C relationships.
- Proven experience designing dispute-resolution workflows and leading teams through operational emergencies, escalations, and high-conflict scenarios.
PREFERRED QUALIFICATIONS
- Certifications with Continuous Improvement methodologies (e.g., Lean, Six Sigma, or similar process optimization frameworks).
- Proven experience designing and implementing premium/VIP support frameworks.
- Experience leading change management programs across multiple global regions or distinct business lines.
- Deep understanding of the digital payments ecosystem, live-streaming, or user-generated content (UGC) platforms.
ABOUT USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS REASONABLE ACCOMMODATION
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
JOB INFORMATION
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
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Mid Level User Experience Researcher Jobs: Frequently Asked Questions
How do I get a mid level user experience researcher job?
Position your portfolio around research you owned independently, not just supported. Highlight studies where your findings directly shaped product or design decisions, show range across at least two methods (such as usability testing and interviews), and demonstrate that you can scope a study, recruit participants, and deliver insights without heavy supervision. Tailoring your portfolio to each team's stated research maturity level also helps.
Which companies hire mid level user experience researchers?
Companies hiring mid level user experience researchers right now include Esri, Riot Games, and TikTok USDS Joint Venture, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide mix of in-house product teams at tech companies, healthcare organizations, financial services firms, and retailers that have dedicated UX research functions rather than generalist design teams.
Are there remote mid level user experience researcher jobs?
Yes, remote and hybrid options are common at this level. About 19% of mid level user experience researcher openings are remote or hybrid as of November 2026, reflecting how well the core work of remote interviews, collaborative synthesis sessions, and async reporting translates outside a physical office. On-site roles tend to cluster at companies with in-person research labs or heavy stakeholder collaboration requirements.
How do I move up to a mid level user experience researcher role?
Moving from entry level into a mid level user experience researcher role is about building depth and demonstrating ownership over time. Early-career researchers grow by taking on progressively larger studies, moving from supporting a senior researcher to leading their own projects, and developing a go-to method area. Documenting measurable impact, such as how your research changed a product decision, is what signals readiness to hiring managers reviewing your portfolio.
Which industries hire the most mid level user experience researchers?
Mid Level user experience researcher roles concentrate in Technology & Software, Retail, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive mid level hiring because they have established product teams with enough research volume to justify dedicated researchers who can own workstreams rather than just assist on larger projects.