UX Research Manager Jobs in Boston, MA

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary

Lead UX Designers at athenahealth help shape intuitive, scalable experiences that support healthcare teams doing essential work every day. In this role, you will lead UX efforts for athenaOne by defining, designing, and testing workflows in partnership with product managers, engineers, researchers, and other cross-functional teammates. You will focus on improving how users complete complex claim preparation, submission, and resolution tasks across a web-based product environment. This role is based in Boston, MA, with a hybrid work mode, and reports to the Experience Design Director.

About the Team

The athenaOne design team works to improve the experience of tools used by practice managers, medical providers, coders, and billers. The team partners closely with product, engineering, data analytics, service operations, and customers to identify needs, design solutions, and evaluate outcomes. Team members use research, design systems, prototypes, and workflow analysis to guide product decisions and improve usability. Their work supports a large, multi-disciplinary agile product development environment.

Essential Job Responsibilities

• Plan and conduct primary and secondary user research to inform product decisions

• Synthesize research findings into clear problem statements and opportunity areas

• Design scalable web-based product experiences that support complex workflows

• Create sketches, wireframes, prototypes, and detailed design specifications

• Drive alignment through design narratives, reviews, and cross-functional discussions

• Identify opportunities to improve existing experiences and simplify user workflows

• Make informed tradeoffs related to scope, design strategy, and implementation

• Incorporate feedback from users and cross-functional partners throughout the design process

• Apply AI tools to support research synthesis, idea generation, and workflow exploration, and adapt to new AI capabilities that improve design productivity

• Travel required: 0%

Additional Job Responsibilities

• Promote design best practices across product, engineering, and design partners

• Contribute to information architecture and end-to-end experience planning for major product areas

• Support product roadmap discussions by connecting design priorities to business and technical goals

• Facilitate workshops and working sessions that build shared understanding of user needs

• Ground design recommendations in user research, product data, and success metrics

• Collaborate with junior designers by sharing design rationale and practical feedback

• Support continuous improvement of design processes and team working methods

Expected Education & Experience

• Bachelor’s degree in design, human-computer interaction, or a related field, or equivalent practical experience

• 5+ years of professional product design experience in healthcare, enterprise, or financial systems required

• Experience leading significant product design initiatives in a complex product environment required

• Experience working with agile or scrum teams required

• Experience partnering across product, engineering, research, and operations functions required

• Experience solving complex user problems through research, interaction design, and iterative testing required

• Figma experience required

• Experience using AI tools to support design work; experience designing for AI-enabled products preferred

• Codex and Claude Code experience preferred.

• Experience influencing cross-functional partners across products, teams, or geographies preferred

• Strong ability to articulate and document design rationale and tradeoffs required

• Portfolio demonstrating problem framing, interaction design, design communication, and visual attention to detail required

• Understanding of U.S. healthcare workflows and a desire to build expertise in the healthcare space preferred

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.