UX Research Manager Jobs
UX Research Manager jobs are open across tech, healthcare, fintech, and e-commerce, from senior individual contributor to director level, with specializations in mixed-methods research, usability testing, and strategic insights programs. Find a role that fits from the openings below and apply directly.
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At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
UX Research Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software26
- Staffing & Recruiting3
- Consulting & Professional Services2
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in UX research manager jobs.
- 5 or more years of UX research experience with at least 2 years managing researchers
- Proficiency in mixed-methods research including both qualitative and quantitative approaches
- Experience with tools such as UserTesting, Dovetail, Qualtrics, or Lookback
- Demonstrated ability to build or scale a research practice within a product organization
- Strong communication skills translating research findings for product, design, and executive stakeholders
- Bachelor's or master's degree in human-computer interaction, psychology, cognitive science, or a related field
Tips for Your UX Research Manager Job Search
Tailor your resume to research operations
Hiring managers for ux research manager roles want to see how you built or scaled a research practice, not just conducted studies. Highlight team size, research cadence you established, and how your work changed product decisions.
Apply early to roles that fit
Migrate Mate lists ux research manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show your cross-functional influence
Ux research manager candidates often lose out by documenting research outputs rather than product outcomes. In your portfolio or case studies, connect each study directly to a design, roadmap, or strategy decision your insights drove.
Target postings by research maturity level
Some companies are hiring their first research manager to build a practice from scratch, while others need someone to scale an existing team. Read job descriptions carefully for phrases like 'establish' versus 'grow' to match your actual experience.
Prepare for a research challenge or live session
Many ux research manager interviews include a take-home study design exercise or a live prioritization scenario. Practice scoping a research plan under constraints, explaining your method choices, and presenting findings to a mixed product and design audience.
Negotiate using research impact, not tenure
When discussing compensation, anchor to the business outcomes your research enabled, such as reduced churn, faster discovery cycles, or avoided engineering waste. This framing resonates more with product-led organizations than years of experience alone.
UX Research Manager Jobs: Frequently Asked Questions
Which companies are hiring the most ux research managers?
The companies hiring the most ux research managers right now include Collabera, Meta, and Amazon, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest at companies with dedicated product design teams actively scaling their research operations.
How many ux research manager jobs are remote?
About 71% of ux research manager openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the product and design org. Sub-areas focused on strategic or generative research tend to offer the highest share of remote arrangements compared to roles requiring in-person lab or usability facility access.
How do you become a ux research manager?
Start by building several years of hands-on UX research experience across both qualitative methods, such as interviews and usability testing, and quantitative methods, such as surveys and analytics. Take on informal team lead responsibilities, mentoring junior researchers and owning research roadmaps. From there, move into a lead or principal researcher role where you manage projects and cross-functional relationships, then apply for manager positions where you formally own hiring, career development, and research strategy.
Can I get a ux research manager job with limited management experience?
Yes, if you can demonstrate informal leadership through your existing work. Employers hiring first-time managers often accept candidates who have mentored junior researchers, led research planning across a product area, or owned stakeholder relationships end to end. Frame your portfolio around decisions you influenced and researchers you supported, even without a direct reporting relationship, to show readiness for the role.
What does the ux research manager interview process look like?
The process typically starts with a recruiter or hiring manager screen focused on your research background and team experience. That leads to a portfolio or case study presentation where you walk through past projects, highlighting how you managed a team or research program. Later rounds usually include cross-functional interviews with product managers and designers, and often a take-home exercise asking you to scope a research plan, prioritize a backlog, or evaluate a study design under realistic constraints.
Where can I find and apply to ux research manager jobs?
You can find and apply to ux research manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and research focus, then apply directly to each one that fits.
See All 221+ UX Research Manager Jobs
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