Senior UX Writer Jobs

Overview:

HOW YOU WOULD CONTRIBUTE:

Shape clear, engaging product experiences

• Write end-to-end UX content for onboarding, enrollment, shopping, checkout, and account management, including navigation, forms, system messages, notifications, and related transactional communications.
• Simplify complex workflows and requirements so users understand their options, complete tasks confidently, and recover from errors.
• Bring Herbalife’s brand personality to life through warm, human copy and thoughtful moments of delight, adapting tone to the user’s context without compromising clarity or accessibility.

Create consumer-facing content with Marketing

• Develop copy for promotional pages, homepage sections, and product or feature highlights, partnering with Marketing on audience needs, messaging objectives, and campaign priorities.
• Collaborate with Product Design to make copy and visuals work together, and coordinate Marketing review and approval of promotional messaging before publication.

Collaborate from discovery through delivery

• Partner with Product Design, Product Management, Research, and Engineering to shape user journeys, information hierarchy, and content within flows and prototypes.
• Account for dynamic content, validation rules, and alternate states, and review implemented experiences for accuracy and intended behavior.
• Explain content recommendations and trade-offs, balancing user needs, business objectives, and delivery constraints.

Build consistent, accessible, and market-appropriate content

• Develop and maintain shared terminology, voice and tone guidance, and reusable content patterns within the design system.
• Apply mobile-first, plain-language, accessibility, and localization practices so content works across devices, languages, and markets.
• Learn and apply approved health and wellness terminology across English-speaking regions, understanding which phrases to use or avoid. Partner with Marketing, Legal, Compliance, and regional stakeholders to maintain current references and resolve wording that requires review.

Improve content through evidence

• Use research, analytics, and user feedback to identify content friction and prioritize improvements.
• Partner on usability testing and content experiments, assessing effectiveness through comprehension, task completion, error recovery, abandonment, and support needs.

WHAT’S SPECIAL ABOUT THE TEAM:

Qualifications:

• 5–8 years of experience in UX writing, product content design, or a closely related discipline, with substantial experience contributing to shipped digital products.
• A portfolio demonstrating end-to-end product content work, including the user problem, your contribution, the reasoning behind your decisions, and outcomes or lessons learned.
• Strong understanding of user-centered design, usability, information hierarchy, and interaction patterns.
• Demonstrated ability to write clear, concise, and actionable content for mobile and responsive digital experiences.
• Ability to balance clear, task-oriented UX writing with distinctive voice and personality, knowing when expressive language enhances an experience and when simplicity and directness should take priority.
• Experience designing content for multi-step journeys, forms, transactional flows, and complex system states.
• Ability to contribute beyond individual strings by developing terminology, content patterns, and guidance that work across an interconnected product experience.
• Experience collaborating with Product Design, Product Management, Research, and Engineering throughout the product development lifecycle.
• Ability to use qualitative research and quantitative signals to inform and improve content decisions.
• Working knowledge of plain-language and digital accessibility principles as they apply to product content.
• Ability to learn and consistently apply market-specific health and wellness terminology and content requirements, using approved guidance and seeking clarification when wording or claims require review.
• Excellent collaboration, communication, and stakeholder management skills, including the ability to explain recommendations and navigate challenging requirements.
• Ability to lead multiple priorities while maintaining attention to detail and consistency.
• Experience working in collaborative design tools such as Figma and documenting content for implementation.

Preferred experience

• Experience writing consumer-facing digital content and collaborating with Marketing on promotional messaging, content reviews, and approvals.
• Experience supporting global products and collaborating with localization teams.
• Experience with e-commerce, account management, onboarding, enrollment, or other complex transactional experiences.
• Experience contributing to a design system, product content style guide, or shared terminology framework.
• Experience simplifying business rules or technical requirements into understandable user-facing language.
• Experience working with Legal, Compliance, or other review stakeholders on product content.
• Experience writing health and wellness content or adapting content to market-specific terminology and claims requirements.
• Experience mentoring peers or helping cross-functional teams improve their UX writing practices.

EDUCATION:

• Bachelor’s degree in a relevant field, or equivalent practical experience.

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US Benefits Statement: Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.