UX Researcher Jobs
UX Researcher jobs are open across tech, healthcare, finance, and consumer products, from entry-level to principal and lead, with specializations in generative research, usability testing, and mixed-methods inquiry. Find a role that fits from the openings below and apply directly.
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At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
UX Researcher Jobs by Experience Level
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Find UX Researcher JobsUX Researcher Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Staffing & Recruiting2
- Retail1
- Consumer Goods1
- Electronics & Hardware1
What Employers Look For
The qualifications that appear most often in UX researcher jobs.
- Bachelor's or master's degree in human-computer interaction, psychology, cognitive science, or a related field
- Proficiency in qualitative methods including moderated usability testing, contextual inquiry, and in-depth interviews
- Experience with research tools such as UserZoom, Dovetail, Lookback, or Optimal Workshop
- Ability to communicate research findings to cross-functional teams including product managers and designers
- Familiarity with quantitative methods such as surveys, card sorting, and basic statistical analysis
- Portfolio demonstrating end-to-end research process from planning through synthesis and stakeholder presentation
Tips for Your UX Researcher Job Search
Tailor your portfolio to research deliverables
Hiring managers want to see the process, not just the outcome. Include research plans, screener guides, synthesis artifacts, and how your findings actually changed a product decision. A case study without impact evidence rarely advances past the first review.
Match your methods to the job posting
Some roles are purely generative, others skew heavily toward evaluative or quant work. Read each posting for the methods they name explicitly and mirror that language in your resume and cover letter so your experience maps cleanly to what they're hiring for.
Apply early to roles that fit
Migrate Mate lists ux researcher openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional collaboration explicitly
Employers want researchers who influence design and product decisions, not just deliver reports. Name the teams you worked with and show how your research shifted priorities or resolved disagreements between stakeholders.
Prepare a research critique for interviews
Many ux researcher interview loops include a live critique of a study design or set of findings. Practice identifying methodological gaps, sampling issues, and leading questions in published case studies so you can discuss trade-offs clearly under pressure.
Negotiate scope and title separately
Titles vary widely in this field. A role called Senior Researcher at one company can be scoped identically to a Staff or Principal role elsewhere. Clarify study ownership, team structure, and whether you'll have a dedicated operations partner before accepting any offer.
UX Researcher Jobs: Frequently Asked Questions
Which companies are hiring the most ux researchers?
The companies hiring the most ux researchers right now include Amazon, Meta, and Amazon Web Services, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is particularly concentrated at technology companies and large consumer-facing organizations with dedicated design and product teams.
How many ux researcher jobs are remote?
About 75% of ux researcher openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the design field. Generative and foundational research roles tend to offer the most remote flexibility, while roles that require in-person lab sessions or on-site participant recruitment are more likely to require a local presence.
How do you become a ux researcher?
Start by building foundational knowledge in research methods through coursework or self-study in psychology, human-computer interaction, or a related discipline. Practice by conducting studies on real products, even personal or volunteer projects, and document your process fully. Develop a portfolio that shows how your findings shaped decisions, then apply to associate or junior researcher roles that offer mentorship and structured research operations.
Can I get a ux researcher job with little or no experience?
Yes, but you'll need to demonstrate research competence through work outside a formal job title. Conduct volunteer studies for nonprofits or open-source products, contribute to university research labs, or complete a bootcamp that includes a supervised research project. Employers hiring at the entry level are evaluating your ability to run a clean study and synthesize findings, so documented practice matters more than years of employment history.
What does the ux researcher interview process look like?
Most ux researcher interview loops include an initial recruiter screen, a portfolio presentation where you walk through one or two case studies in depth, a research exercise or take-home study design challenge, and a cross-functional panel with product managers and designers. Some companies add a live critique round where you review a flawed study or set of findings. The full process typically runs across several weeks and multiple conversations.
Where can I find and apply to ux researcher jobs?
You can find and apply to ux researcher jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. Migrate Mate covers openings across industries so you can compare opportunities without visiting multiple sites.
See All 113+ UX Researcher Jobs
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