Business Operations Specialist Visa Sponsorship Jobs in Arizona
Business operations specialist roles in Arizona are concentrated in the Phoenix metro, where major employers like Intel, Banner Health, American Express, and Honeywell run substantial operations and business functions teams. Tucson's aerospace and defense sector adds further demand. International candidates pursuing visa sponsorship in this role typically qualify under H-1B visa or employment-based green card pathways.
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Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
Job Description:
Director of Global Service Operations
Power Conversion Systems (PCS) for
PV Solar and Battery Storage Applications
Position Level: Full-Time Employee
Location: Mesa, AZ preferred, possible hybrid/remote position within the United States
Travel: Frequent domestic and international travel, including visits to customer sites and regional service teams
Position Summary
As part of the Nextpower Services & Customer Operations Business Unit, the Director of Global Service Operations, PCS leads the service organization for power conversion systems used in utility-scale renewable energy plants, including solar inverters and battery energy storage system (BESS). This experienced leader is accountable for safe, reliable, and responsive service delivery throughout the equipment lifecycle—from commissioning and handover through warranty support, troubleshooting, repairs, and long-term customer support.
The Director will build and improve global service capabilities, develop regional teams and service partners, and work closely with customers and internal engineering, product, supply chain, sales, and quality groups. The role combines operational leadership with technical judgment, customer engagement, and a focus on customer satisfaction, service performance, and business results.
Key Responsibilities
Global service operations
- Define and execute the global service strategy for PV solar and battery storage power conversion systems.
- Lead regional service teams and service partners, setting clear expectations for safety, response times, quality, and customer experience.
- Establish robust and consistent service processes for safety, commissioning, preventive maintenance, troubleshooting, corrective maintenance, warranty claims, and equipment upgrades.
- Develop scalable operating models, including regional coverage, staffing plans, replacement parts & tools strategies, escalation paths, and service partner capabilities.
- Monitor service performance and operational data to establish KPIs focused on reliability, service response, and cost effectiveness.
Customer and incident support
- Be responsible for customer satisfaction and act as an escalation point for significant equipment issues, outages, and customer concerns.
- Coordinate cross-functional incident response, including technical investigation, customer communication, containment, and corrective actions.
- Ensure field teams have the procedures, training, tools, and technical support needed to resolve issues safely and effectively.
- Build strong working relationships with customers, asset owners, EPCs, operators, and service partners.
- Support service agreement development and delivery, including scope, performance commitments, and customer reporting.
Commissioning and technical support
- Oversee commissioning readiness and service handover for new solar and BESS projects.
- Ensure commissioning activities follow approved procedures, quality requirements, and site safety rules.
- Coordinate with engineering and product teams to resolve field issues and communicate product updates to service teams.
- Promote consistent troubleshooting methods, documentation, and feedback from field experience into product improvement.
- Support training and technical qualification programs for employees and service partners.
Parts, warranty, and service systems
- Work with supply chain and regional teams to plan spare parts, repair capacity, tools, and logistics coverage.
- Oversee warranty administration, service documentation, and the review of recurring failure trends.
- Ensure service work orders, asset histories, and customer cases are recorded in appropriate systems.
- Develop dashboards and management reporting for service activity, equipment reliability, customer issues, and financial performance.
Safety, quality, and compliance
- Promote a strong safety culture across employees, contractors, and service partners.
- Ensure service work follows the highest safety standards, incorporating company procedures, applicable regulations, customer requirements, and site rules.
- Coordinate with cybersecurity and operations teams on secure service access to plant control and power conversion equipment.
- Support quality investigations, root-cause analysis, corrective and preventive actions, and lessons learned.
- Identify process improvement, automation, or product opportunities and prioritize them accordingly
Organization and financial leadership
- Build and develop a high-performing service organization, including hiring, coaching, succession planning, and performance management.
- Establish annual operating plans and budgets for staffing, travel, training, tooling, parts, and service partner support.
- Manage service costs and resource allocation while maintaining appropriate customer coverage and response capability.
- Identify opportunities to improve service offerings, customer retention, equipment availability, and service business performance.
Qualifications
- Bachelor’s degree in electrical engineering, energy systems, or a related field; equivalent experience may be considered.
- 7 or more years of experience in power electronics, renewable energy, field service, or technical operations.
- At least 5 years of experience leading service, commissioning, or technical support teams across multiple regions.
- Experience with utility-scale solar inverters, battery storage power conversion systems, or related grid-connected power equipment.
- Demonstrated experience managing customer escalations and coordinating responses to complex equipment incidents.
- Experience developing service processes, regional coverage models, service partner networks, or commissioning programs.
- Strong understanding of electrical safety and field service practices for high-voltage power equipment.
- Experience managing operating budgets, service performance measures, and cross-functional improvement initiatives.
- Ability to travel frequently, including to customer sites and international locations as needed.
Preferred Qualifications
- Experience supporting both solar and battery storage projects.
- Familiarity with inverter controls, grid interconnection requirements, plant-level controls, and renewable energy operations.
- Experience with warranty management, spare parts planning, service agreements, and field service systems.
- Technical or leadership experience in a global equipment manufacturer or renewable energy service organization.
- Project management, safety, or service operations certifications.
Core Competencies
- Customer-focused leadership and sound judgment during high-pressure incidents
- Clear communication with technical teams, executives, and customers
- Strong planning, prioritization, and follow-through
- Ability to build high performing teams and lead across cultures, time zones, and organizational boundaries
- Execution mindset, with a focus on practical problem-solving and commitment to continuous improvement
- High standards for safety, accountability, and service quality
Work Arrangement
Preferred office location is in Mesa, AZ. For the right candidate, a hybrid or remote arrangement within the United States can be discussed. The role requires regular travel to customer sites, regional offices (including outside of North America), service partner locations, and Nextpower company facilities.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are Nextpower
Business Operations Specialist Job Roles in Arizona
See all 208+ Business Operations Specialist Jobs in Arizona
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Search Business Operations Specialist Jobs in ArizonaBusiness Operations Specialist Jobs in Arizona: Frequently Asked Questions
Which companies in Arizona sponsor visas for business operations specialists?
Large Arizona employers with established immigration programs include Intel in Chandler, Honeywell in Phoenix, American Express in Tempe, Banner Health, and Raytheon Technologies in Tucson. Technology firms, financial services companies, and defense contractors tend to have dedicated HR teams experienced with H-1B petitions and employment-based green card sponsorship for business operations roles requiring a qualifying degree.
What visa types realistically apply to business operations specialist roles in Arizona?
Business operations specialist positions typically qualify as specialty occupations under the H-1B visa, provided the role requires at least a bachelor's degree in a directly related field such as business administration, operations management, or industrial engineering. Employment-based green cards through the EB-2 or EB-3 category are also viable long-term paths. F-1 OPT and STEM OPT may bridge candidates early in their careers if their degree field qualifies.
Which Arizona cities have the most business operations specialist sponsorship jobs?
Phoenix and its suburbs, particularly Tempe, Chandler, Scottsdale, and Mesa, concentrate the majority of sponsorship opportunities for business operations specialists. This metro corridor hosts corporate headquarters, regional offices, and large tech campuses. Tucson is a secondary market driven by aerospace and defense employers. Gilbert and Peoria are emerging as business operations hubs as companies expand beyond central Phoenix.
How to find business operations specialist visa sponsorship jobs in Arizona?
Migrate Mate lists Arizona employers with verified visa sponsorship history for business operations specialist roles, letting you search by city and filter to companies that have actively filed for this type of position. This is more targeted than general job searches because the listings reflect actual sponsorship activity rather than self-reported employer claims. Start with the Phoenix metro filter given the concentration of qualifying employers.
Are there any Arizona-specific factors that affect visa sponsorship for business operations specialists?
Arizona's strong technology and semiconductor sector, anchored by Intel's Chandler campus and Taiwan Semiconductor's new Phoenix fabrication plant, has increased demand for business operations specialists with technical fluency. The state's university pipeline through Arizona State University and the University of Arizona produces candidates who transition through OPT before seeking H-1B sponsorship. Arizona employers in defense and aerospace must also navigate security clearance requirements that can affect sponsorship timelines.
What is the prevailing wage for sponsored business operations specialist jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.