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INTRODUCTION

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ABOUT THE JOB

Day - 08 Hour (United States of America)
This is a Stanford Health Care job.

A Brief Overview

The Senior Manager of Patient Education Consulting Services leads the Health Education Action Team (HEAT), providing internal consulting to service line leaders on complex, high-priority patient education needs using human-centered design, behavior change science, and A3 process improvement methodology, while also providing strategic, operational, and financial leadership for the Department's Health Education Programs. This position partners with service line leaders across the enterprise to diagnose root causes and co-design multi-touchpoint, longitudinal patient education solutions, and ensures the sustained performance and growth of established programs, in alignment with Stanford Medicine and Stanford Health Care strategic priorities.

LOCATION

Stanford Health Care

YOUR ROLE AND RESPONSIBILITIES

Patient Education Consulting (HEAT)

• Lead the Health Education Action Team (HEAT) as an internal consulting resource, engaging with service line leaders to address complex, high-priority patient education needs that require dedicated, in-depth analysis and resources beyond standard operational support
• Partner with service line leaders as clients, guiding them through the full consulting engagement lifecycle: recognizing problems, analyzing and identifying root causes, co-designing solutions, communicating with key stakeholders, implementing, monitoring, and evaluating outcomes
• Apply standardized A3 process improvement tools and human-centered design methodologies to structure consulting engagements and ensure rigorous, repeatable problem-solving
• Design and oversee development of patient education solutions across multiple modalities, including individual and group services (consultations, classes, community events), digital and print content (videos, booklets, After Visit Summaries), clinician and staff training, and workflow changes
• Apply behavior change science principles to solution design to improve patient comprehension, engagement, and health outcomes
• Lead and guide non-direct reports through HEAT engagements and cross-functional workgroups, fostering collaboration and alignment toward shared goals

Health Education Program Management

• Provide strategic, operational, and financial leadership for the Department's Health Education Programs (currently including Wellness Classes and Tobacco Treatment Services)
• Own program-level budgets in partnership with senior leadership; track spending and set annual and multi-year targets
• Lead work team members and direct reports across HEAT and Health Education Programs — including hiring, mentoring, developing, and managing performance
• Set strategic direction and growth priorities for existing programs, identifying opportunities for expansion, consolidation, or new program development based on organizational needs
• Ensure programs meet quality, compliance, and outcome standards; track and report performance metrics to senior leadership

Cross-Cutting

• Serve as a key liaison between Health Education, service line leadership, and program stakeholders to ensure alignment across consulting engagements and program priorities
• Track outcomes across both consulting engagements and standing programs, using data to refine problem selection, program design, and resource allocation
• Own documentation of methodologies, findings, and solutions to support scalability and knowledge transfer across the enterprise

BASIC QUALIFICATIONS

Education Qualifications

• Master’s Degree in a work-related field required.

Experience Qualifications

• 6+ years of directly related work experience required.

PREFERRED QUALIFICATIONS

Required Knowledge, Skills and Abilities

• Strategic thinker with ability to operationalize innovative solutions
• Knowledge of core customer workflows including patients, families, providers, staff
• Ability to facilitate teams to develop functional work plans with outcome measures that align to organizational priorities
• Proven experience working with extremely tight deadlines to meet aggressive timelines
• Ability to summarize complex issues concisely and make clear, compelling recommendations
• Strong planning and strategic capability across complex environments and functions
• Strong verbal communications skills and demonstrated ability to write clearly and persuasively
• Complex problem solving and project management skills
• Ability to facilitate cross-functional groups to consensus and decision making
• Ability to navigate academic healthcare environment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

COMPENSATION

• Base Pay Scale: Generally starting at $81.59 - $108.12 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.