Client Representative Visa Sponsorship Jobs in Florida
Client representative visa sponsorship jobs in Florida span financial services firms in Miami, healthcare technology companies in Tampa and Orlando, and logistics operations along the Port of Miami corridor. Major employers including Carnival Corporation, Chewy, and Cigna have hired internationally for client-facing roles across the state, making Florida one of the more active markets for sponsored customer service positions.
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Get Access To All JobsINTRODUCTION
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
ROLE AND RESPONSIBILITIES
This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.
WM Field Services is a critical service organization supporting Financial Advisors and Client Associates through the Merrill Service Network (MLSN). The team provides guidance and operational expertise across a wide range of client and account servicing needs, including account opening and maintenance, monetary transactions, asset transfers, platform support, and complex operational inquiries. Field Services teammates serve as trusted resources, helping navigate processes and platforms, troubleshoot issues, and connect the field with solutions that enable efficient service and a strong client experience.
Responsibilities:
- Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
- Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
- Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
- Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
- Navigates multiple systems to migrate clients to online and self-service delivery channels that enable constant account access
BASIC QUALIFICATIONS
- 1+ years of customer service experience
- Has the ability to learn and adapt to new information and technology platforms
- Must be flexible to work various shifts which may include a weekend day
PREFERRED QUALIFICATIONS
- Currently holds or is pursuing a Bachelor's Degree
- Experience in a call center and/or a financial/banking center
- Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
SKILLS
- Account Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Active Listening
- Adaptability
- Problem Solving
- Risk Management
- Attention to Detail
- Business Acumen
- Valuation Ethics and Practice Standards
MINIMUM EDUCATION REQUIREMENT
High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
INTRODUCTION
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
ROLE AND RESPONSIBILITIES
This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.
WM Field Services is a critical service organization supporting Financial Advisors and Client Associates through the Merrill Service Network (MLSN). The team provides guidance and operational expertise across a wide range of client and account servicing needs, including account opening and maintenance, monetary transactions, asset transfers, platform support, and complex operational inquiries. Field Services teammates serve as trusted resources, helping navigate processes and platforms, troubleshoot issues, and connect the field with solutions that enable efficient service and a strong client experience.
Responsibilities:
- Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
- Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
- Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
- Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
- Navigates multiple systems to migrate clients to online and self-service delivery channels that enable constant account access
BASIC QUALIFICATIONS
- 1+ years of customer service experience
- Has the ability to learn and adapt to new information and technology platforms
- Must be flexible to work various shifts which may include a weekend day
PREFERRED QUALIFICATIONS
- Currently holds or is pursuing a Bachelor's Degree
- Experience in a call center and/or a financial/banking center
- Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
SKILLS
- Account Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Active Listening
- Adaptability
- Problem Solving
- Risk Management
- Attention to Detail
- Business Acumen
- Valuation Ethics and Practice Standards
MINIMUM EDUCATION REQUIREMENT
High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
Client Representative Job Roles in Florida
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Search Client Representative Jobs in FloridaClient Representative Jobs in Florida: Frequently Asked Questions
Which visa types realistically fit client representative roles in Florida?
Client representative roles are not specialty occupations requiring a directly related bachelor's degree, so they don't qualify for H-1B visa, E-3 visa, or H-1B1 visas. The most realistic paths are H-2B visa for temporary or seasonal positions where the employer can demonstrate no available U.S. workers, F-1 OPT for students whose field of study relates to the role, and J-1 visa for exchange visitor trainees placed through a designated sponsor organization. EB-3 green card sponsorship is possible for skilled or unskilled roles where the employer completes PERM labor certification.
Which companies sponsor visas for client representatives in Florida?
Florida-based employers with histories of sponsoring international workers in customer-facing roles include Carnival Corporation and its cruise line subsidiaries in Miami, Chewy in Dania Beach, Cigna and other large health insurers with Tampa operations, and financial services firms concentrated in Brickell and downtown Miami. Hospitality groups operating major theme park resorts near Orlando also sponsor client service staff through J-1 trainee programs. Sponsorship activity varies by role level and business need, so verifying each employer's filing history is worthwhile before applying.
How to find client representative visa sponsorship jobs in Florida?
Migrate Mate lists Florida employers with verified visa sponsorship history for client representative and customer service roles, so you can search by city or region rather than sorting through postings that don't mention sponsorship at all. Focus your search on Miami, Tampa, and Orlando, where employer density for sponsored client-facing positions is highest. Filtering by role category on Migrate Mate surfaces companies that have actively filed for workers in similar positions, giving you a practical starting point for your Florida job search.
Which cities in Florida have the most client representative sponsorship jobs?
Miami leads the state for sponsored client representative positions, driven by its concentration of international financial services firms, logistics companies, and multinational corporate offices. Tampa is a secondary hub with strong activity in health insurance, financial technology, and business process outsourcing. Orlando's tourism and hospitality sector generates client service openings, particularly through J-1 trainee and intern programs. Jacksonville and Fort Lauderdale also have notable employer bases in insurance and professional services where sponsored client roles appear.
Are there state-specific factors that affect visa sponsorship for client representatives in Florida?
Florida's large international business community, particularly in Miami's financial and trade sectors, means employers here have more experience navigating work visa processes than in many other states. The state's hospitality and tourism industry creates seasonal client service demand that can align with H-2B temporary worker filings. Florida also has a significant population of international students at universities such as University of Florida and Florida International University, creating an OPT pipeline for client-facing roles where employers are open to sponsoring entry-level positions.
What is the prevailing wage for sponsored client representative jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.