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The company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job description

The Sales & Operations Manager for Swatch Group US is responsible for supporting the day-to-day performance of the Union Glashutte business across sales operations, inventory management, supply chain, customer service, forecasting, and order fulfillment. This role serves as a key business partner to the Sales organization, ensuring effective execution of commercial strategies while driving operational efficiency, inventory optimization, and customer satisfaction.

The Sales & Operations Manager collaborates closely with Sales, Finance, Marketing, Customer Service, Distribution, and Headquarters to support revenue growth, product availability, reporting, demand planning, and operational excellence across the wholesale business.

Profile

Primary Duties and Responsibilities

Sales Operations & Business Support

• Partner with Sales Leadership to support forecasting, reporting, inventory planning, and execution of commercial initiatives.
• Coordinate product launches, pricing updates, promotional activities, and distribution strategies across wholesale accounts.
• Analyze sales performance, inventory levels, and customer trends to identify opportunities and risks.
• Prepare and distribute regular sales reports, forecasts, and business reviews.
• Support key account planning and serve as a liaison between Sales, Customer Service, Distribution, and Headquarters.

Inventory, Supply Chain & Operations

• Manage inventory planning, forecasting, replenishment, and allocation to support business objectives.
• Oversee purchase orders, backorders, and product availability while partnering with Headquarters and Distribution teams to ensure timely fulfillment.
• Monitor inventory health and develop strategies to maximize productivity and minimize excess or obsolete inventory.
• Coordinate shipping, receiving, returns, and inventory transfers to ensure operational accuracy.

Systems, Reporting & Analysis

• Maintain inventory and product data integrity within ERP systems, preferably SAP.
• Develop and maintain reporting, dashboards, and operational scorecards to support decision-making.
• Analyze sales, inventory, profitability, and operational performance data and provide actionable recommendations to leadership.
• Troubleshoot system and data issues impacting inventory, reporting, or operational processes.

Financial & Vendor Management

• Support budget tracking, purchasing decisions, inventory valuation, and cost management initiatives.
• Maintain relationships with vendors, logistics providers, and business partners while monitoring service levels and performance.

Cross-Functional Leadership & Projects

• Lead and support cross-functional projects, including product launches, system enhancements, process improvements, and operational initiatives.
• Develop and maintain SOPs, process documentation, and training materials.
• Support compliance, audit, and continuous improvement efforts across the organization.

Professional requirements

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field preferred.
• 2-5 years of experience in sales operations, wholesale operations, inventory management, supply chain, consumer goods, retail, or a related business function.
• Experience managing ERP systems, preferably SAP.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, Power Query, and data analysis.
• Experience with warehouse management systems, EDI integrations, business reporting, and inventory planning.
• Strong understanding of forecasting, inventory management, purchasing, and supply chain best practices.
• Experience supporting sales organizations and managing cross-functional business relationships.
• Proven ability to analyze complex data and translate findings into actionable business recommendations.
• Excellent organizational, communication, problem-solving, and project management skills.
• Ability to manage multiple priorities while meeting deadlines in a dynamic environment.

Work Environment

• Primarily onsite position with close collaboration across departments.
• Fast-paced, growth-oriented environment requiring adaptability and strong organizational skills.
• Flexibility to support seasonal business peaks, inventory events, product launches, and special projects.

Travel Requirements

• Up to 10–20% domestic travel.
• Occasional travel to distribution centers, retail locations, vendor facilities, trade shows, and corporate meetings as business needs require.

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties. Duties, responsibilities and activities may change at any time with or without notice.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

Job Reference: SGUS_02566