Quality Specialist Visa Sponsorship Jobs in Florida
Florida's quality specialist jobs span aerospace manufacturing in the Space Coast corridor, medical device production around Tampa and Miami, and food and beverage facilities throughout Central Florida. Major employers including Lockheed Martin, AdventHealth, and Nestlé have sponsored quality roles here. The state's manufacturing depth and life sciences growth make it a consistent source of visa sponsorship opportunities for quality professionals.
Find Quality Specialist JobsOverview
Showing 5 of 105+ Quality Specialist Jobs in Florida with Visa Sponsorship
See all 105+ Quality Specialist Jobs in Florida with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Quality Specialist Jobs in Florida with Visa Sponsorship.
Get Access To All JobsSUMMARY
The Quality Assurance Specialist serves as a supervisory representative of the Executive Office and is responsible for delivering exceptional guest recovery while leading the Quality Assurance team through operational analysis, quality oversight, and continuous improvement initiatives.
This position performs all responsibilities of the Quality Assurance Agent while providing leadership, coaching, quality assurance oversight, and strategic support to the Quality Assurance Team. The Specialist supervises the quality and consistency of guest communications, analyzes guest feedback trends, identifies operational improvement opportunities, and partners with resort leadership to enhance the guest and member experience.
The ideal candidate possesses exceptional communication skills, emotional intelligence, leadership ability, analytical thinking, strong organizational skills, and a passion for continuously improving the guest experience while protecting the reputation of The Boca Raton.
ESSENTIAL FUNCTIONS
Job duties include, although are not limited to:
Luxury Guest Recovery
- Performs all responsibilities of the Quality Assurance Agent, including:
- Respond to guest and member post-stay surveys, post-stay emails, phone calls, social media reviews, and Executive Office correspondence within established service standards.
- Deliver personalized guest recovery solutions consistent with Five-Star standards and resort guidelines.
- Build genuine relationships with guests and members through thoughtful, empathetic, and individualized communication.
- Conduct thorough investigations into guest concerns by collaborating with operational departments and gathering all relevant information before resolution.
- Ensure every guest concern is fully resolved and appropriately documented.
- Recognize opportunities to exceed guest expectations through personalized service recovery.
- Exercise sound judgment when resolving complex guest situations and determining appropriate recovery.
Executive Office Support
- Represent the Executive Office with professionalism, discretion, and confidentiality.
- Prepare polished written correspondence on behalf of senior leadership.
- Maintain confidentiality regarding guest information, executive communications, and resort operations.
- Support executive investigations and operational improvement initiatives.
Quality Assurance Leadership
- Provide day-to-day supervision and leadership for the Quality Assurance team.
- Assist with onboarding, training, coaching, and mentoring new Quality Assurance team members.
- Conduct quality audits of guest surveys, emails, online reviews, phone calls, and Executive Office correspondence.
- Ensure consistent adherence to Forbes Five-Star communication standards.
- Review guest communications for quality, professionalism, accuracy, and consistency.
- Assist leadership with associate development, performance coaching, and quality improvement.
- Lead quality assurance initiatives and special projects.
Operational Quality & Analytics
- Analyze guest feedback across surveys, online reviews, social media, emails, and other resort platforms.
- Identify recurring guest trends, operational opportunities, and service gaps.
- Perform root cause analysis to determine underlying causes of recurring guest concerns.
- Utilize text analytics and guest sentiment reporting to identify improvement opportunities.
- Monitor quality metrics and department performance trends.
- Identify emerging risks affecting guest satisfaction and operational excellence.
Reporting & Continuous Improvement
- Prepare weekly, monthly, quarterly, and quality reports.
- Report out dashboards, presentations, and summaries for resort leadership.
- Present guest feedback trends and operational recommendations while partnering with leaders to recognize wins and improve opportunities.
- Identify recurring concerns and monitor the effectiveness of implemented improvements.
- Support QA initiatives, service recovery strategy, and continuous improvement programs.
- Support resort-wide Forbes Five-Star initiatives through reporting, operational analysis, and quality assurance communications.
Resort Knowledge
Maintain complete knowledge of:
- Forbes Five-Star Standards
- Resort Mission, Vision, and Values
- Resort policies and procedures
- Hotel amenities and services
- Restaurants, outlets, hours, dress codes, and ambiance
- Membership offerings
- Resort events and programming
- Quality Assurance initiatives
SYSTEMS
Maintain proficiency in:
- Qualtrics
- Medallia
- Opera PMS
- Kipsu
- Navis
- SevenRooms
- Spa Soft
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel (Advanced)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Planner
- Additional systems as implemented
INTERNAL RELATIONSHIPS
Reports to the Associate Vice President, Customer Experience and works collaboratively with all departments throughout The Boca Raton on a daily basis.
Develops constructive and cooperative working relationships with resort leadership while serving as the Quality Assurance subject matter expert for guest experience, operational quality, and Guest/member initiatives.
Represents the Quality Assurance Department through cross-functional collaboration, executive communication, quality reporting, coaching, and continuous improvement initiatives.
EXTERNAL RELATIONSHIPS
Maintains regular contact with resort guests, members, operational leaders, and associates while representing the Executive Office with professionalism and discretion.
QUALIFICATIONS
Education / Experience Requirements
- High school diploma or equivalent required.
- 4-year college degree is preferred with emphasis on hospitality or communications.
- Previous work experience in high pace operations.
- Luxury hospitality experience preferred.
- Guest Relations or Quality assurance experience preferred.
- Experience handling complex guest recovery.
- Experience communicating with senior leadership preferred.
- High proficiency in computer software such as computer programs, apps, and websites.
- The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.
- Experience analyzing guest feedback and quality metrics preferred.
COMPETENCIES
- Emotional Intelligence
- Relationship Building
- Adaptability
- Professional Communication
- Organization
- Time Management
- Confidentiality
- Attention to Detail
- Critical Thinking
- Luxury Service Excellence
- Leadership & Coaching
- Quality Assurance
- Trend Analysis
- Conflict Resolution
- Continuous Improvement
Physical Requirements
- Sitting Constant.
- Walking, climbing stairs Occasional.
- Crouching/Bending/Stooping Constant.
- Reaching Rare.
- Pushing/Pulling Rare.
- Near Vision Occasional.
- Far Vision Occasional.
- Hearing Constant.
- Talking Constant.
- Lifting/Carrying (15 lbs.) Rare.
- Travel Rare.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
SUMMARY
The Quality Assurance Specialist serves as a supervisory representative of the Executive Office and is responsible for delivering exceptional guest recovery while leading the Quality Assurance team through operational analysis, quality oversight, and continuous improvement initiatives.
This position performs all responsibilities of the Quality Assurance Agent while providing leadership, coaching, quality assurance oversight, and strategic support to the Quality Assurance Team. The Specialist supervises the quality and consistency of guest communications, analyzes guest feedback trends, identifies operational improvement opportunities, and partners with resort leadership to enhance the guest and member experience.
The ideal candidate possesses exceptional communication skills, emotional intelligence, leadership ability, analytical thinking, strong organizational skills, and a passion for continuously improving the guest experience while protecting the reputation of The Boca Raton.
ESSENTIAL FUNCTIONS
Job duties include, although are not limited to:
Luxury Guest Recovery
- Performs all responsibilities of the Quality Assurance Agent, including:
- Respond to guest and member post-stay surveys, post-stay emails, phone calls, social media reviews, and Executive Office correspondence within established service standards.
- Deliver personalized guest recovery solutions consistent with Five-Star standards and resort guidelines.
- Build genuine relationships with guests and members through thoughtful, empathetic, and individualized communication.
- Conduct thorough investigations into guest concerns by collaborating with operational departments and gathering all relevant information before resolution.
- Ensure every guest concern is fully resolved and appropriately documented.
- Recognize opportunities to exceed guest expectations through personalized service recovery.
- Exercise sound judgment when resolving complex guest situations and determining appropriate recovery.
Executive Office Support
- Represent the Executive Office with professionalism, discretion, and confidentiality.
- Prepare polished written correspondence on behalf of senior leadership.
- Maintain confidentiality regarding guest information, executive communications, and resort operations.
- Support executive investigations and operational improvement initiatives.
Quality Assurance Leadership
- Provide day-to-day supervision and leadership for the Quality Assurance team.
- Assist with onboarding, training, coaching, and mentoring new Quality Assurance team members.
- Conduct quality audits of guest surveys, emails, online reviews, phone calls, and Executive Office correspondence.
- Ensure consistent adherence to Forbes Five-Star communication standards.
- Review guest communications for quality, professionalism, accuracy, and consistency.
- Assist leadership with associate development, performance coaching, and quality improvement.
- Lead quality assurance initiatives and special projects.
Operational Quality & Analytics
- Analyze guest feedback across surveys, online reviews, social media, emails, and other resort platforms.
- Identify recurring guest trends, operational opportunities, and service gaps.
- Perform root cause analysis to determine underlying causes of recurring guest concerns.
- Utilize text analytics and guest sentiment reporting to identify improvement opportunities.
- Monitor quality metrics and department performance trends.
- Identify emerging risks affecting guest satisfaction and operational excellence.
Reporting & Continuous Improvement
- Prepare weekly, monthly, quarterly, and quality reports.
- Report out dashboards, presentations, and summaries for resort leadership.
- Present guest feedback trends and operational recommendations while partnering with leaders to recognize wins and improve opportunities.
- Identify recurring concerns and monitor the effectiveness of implemented improvements.
- Support QA initiatives, service recovery strategy, and continuous improvement programs.
- Support resort-wide Forbes Five-Star initiatives through reporting, operational analysis, and quality assurance communications.
Resort Knowledge
Maintain complete knowledge of:
- Forbes Five-Star Standards
- Resort Mission, Vision, and Values
- Resort policies and procedures
- Hotel amenities and services
- Restaurants, outlets, hours, dress codes, and ambiance
- Membership offerings
- Resort events and programming
- Quality Assurance initiatives
SYSTEMS
Maintain proficiency in:
- Qualtrics
- Medallia
- Opera PMS
- Kipsu
- Navis
- SevenRooms
- Spa Soft
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel (Advanced)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Planner
- Additional systems as implemented
INTERNAL RELATIONSHIPS
Reports to the Associate Vice President, Customer Experience and works collaboratively with all departments throughout The Boca Raton on a daily basis.
Develops constructive and cooperative working relationships with resort leadership while serving as the Quality Assurance subject matter expert for guest experience, operational quality, and Guest/member initiatives.
Represents the Quality Assurance Department through cross-functional collaboration, executive communication, quality reporting, coaching, and continuous improvement initiatives.
EXTERNAL RELATIONSHIPS
Maintains regular contact with resort guests, members, operational leaders, and associates while representing the Executive Office with professionalism and discretion.
QUALIFICATIONS
Education / Experience Requirements
- High school diploma or equivalent required.
- 4-year college degree is preferred with emphasis on hospitality or communications.
- Previous work experience in high pace operations.
- Luxury hospitality experience preferred.
- Guest Relations or Quality assurance experience preferred.
- Experience handling complex guest recovery.
- Experience communicating with senior leadership preferred.
- High proficiency in computer software such as computer programs, apps, and websites.
- The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.
- Experience analyzing guest feedback and quality metrics preferred.
COMPETENCIES
- Emotional Intelligence
- Relationship Building
- Adaptability
- Professional Communication
- Organization
- Time Management
- Confidentiality
- Attention to Detail
- Critical Thinking
- Luxury Service Excellence
- Leadership & Coaching
- Quality Assurance
- Trend Analysis
- Conflict Resolution
- Continuous Improvement
Physical Requirements
- Sitting Constant.
- Walking, climbing stairs Occasional.
- Crouching/Bending/Stooping Constant.
- Reaching Rare.
- Pushing/Pulling Rare.
- Near Vision Occasional.
- Far Vision Occasional.
- Hearing Constant.
- Talking Constant.
- Lifting/Carrying (15 lbs.) Rare.
- Travel Rare.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Quality Specialist Job Roles in Florida
See all 105+ Quality Specialist Jobs in Florida
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Quality Specialist Jobs in FloridaQuality Specialist Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for quality specialists in Florida?
Florida employers with documented H-1B visa and EB-3 sponsorship histories for quality roles include Lockheed Martin and Boeing subsidiaries in the Space Coast region, medical device manufacturers like Stryker and Medtronic with Florida operations, and large food production companies in Central Florida. Hospitals and health systems such as AdventHealth and HCA Healthcare also sponsor quality and compliance specialists in clinical and operational functions.
Which visa types are most common for quality specialist roles in Florida?
H-1B is the most common visa for quality specialists whose roles require at least a bachelor's degree in engineering, science, or a related technical field. EB-3 sponsorship appears frequently in manufacturing and food processing, where employers sponsor workers through the PERM labor certification process. Quality roles in healthcare or regulated industries may also qualify for H-1B if the position has a clearly defined degree requirement tied to the specialty.
Which cities in Florida have the most quality specialist sponsorship jobs?
The Space Coast corridor anchored by Melbourne and Titusville concentrates aerospace and defense quality roles. Tampa and St. Petersburg have a strong medical device and pharmaceutical manufacturing presence. Miami supports quality positions in logistics, consumer goods, and life sciences. Orlando's proximity to major food and beverage operations and its growing healthcare sector also generates consistent demand for quality specialists seeking sponsored roles.
How to find quality specialist visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, so you can search quality specialist positions in Florida without sorting through employers who don't sponsor. The platform surfaces roles across aerospace, healthcare, manufacturing, and food production, which are the primary hiring industries for quality professionals in the state. Setting a Florida location filter on Migrate Mate helps narrow results to the most active sponsoring employers in this market.
Are there state-specific factors that affect visa sponsorship for quality specialists in Florida?
Florida's manufacturing sector is heavily regulated by the FDA and FAA, which elevates the technical requirements for quality roles and makes specialty occupation arguments for H-1B more straightforward for employers. Florida has no state income tax, which affects prevailing wage calculations indirectly through cost-of-living benchmarks used by the Department of Labor. The state's large university system, including Florida International University and University of South Florida, produces engineering graduates that employers also recruit internationally, sustaining active sponsorship pipelines.
What is the prevailing wage for sponsored quality specialist jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.