Customer Manager Visa Sponsorship Jobs in Indiana
Customer manager visa sponsorship jobs in Indiana are concentrated in Indianapolis, with additional opportunities in Fort Wayne, Evansville, and the Elkhart manufacturing corridor. Major employers across healthcare, logistics, and manufacturing sectors, including companies tied to Eli Lilly, Salesforce offices, and regional distribution hubs, actively hire customer managers and have sponsored work visas for qualified international candidates.
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Get Access To All JobsINTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
INTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Customer Manager Job Roles in Indiana
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Search Customer Manager Jobs in IndianaCustomer Manager Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer managers?
Indiana employers with active visa sponsorship histories for customer-facing roles include large healthcare organizations such as Indiana University Health and Ascension St. Vincent, logistics and distribution companies near Indianapolis's FedEx and Amazon hubs, and manufacturing firms in the Elkhart and Fort Wayne corridors. Technology and financial services companies with Indianapolis offices have also sponsored H-1B visa petitions for customer manager positions requiring specialized business or technical degrees.
Which visa types realistically fit customer manager roles in Indiana?
H-1B is the most common path if the customer manager role requires a bachelor's degree in a directly related field such as business administration, marketing, or information systems, qualifying it as a specialty occupation. F-1 students may work via OPT for up to 12 months. Canadian and Mexican nationals cannot use TN visa status for customer manager roles, as that profession does not appear on the USMCA occupation list. A green card through PERM labor certification is also an option for longer-term sponsorship.
How to find customer manager visa sponsorship jobs in Indiana?
Migrate Mate is the most direct way to find customer manager visa sponsorship jobs in Indiana. The platform lists employers with verified sponsorship filing history, so you can focus on companies that have already demonstrated willingness to sponsor visas for customer-facing roles. Searching by city lets you target Indianapolis, Fort Wayne, or Evansville specifically, saving time compared to sorting through postings from employers with no sponsorship track record.
Which Indiana cities have the most customer manager sponsorship jobs?
Indianapolis accounts for the largest share of customer manager sponsorship activity in Indiana, driven by its concentration of healthcare systems, tech companies, and corporate headquarters. Fort Wayne offers opportunities tied to manufacturing and insurance sector employers. Evansville has a smaller but active market connected to healthcare and logistics. The Elkhart area, known for recreational vehicle manufacturing, also generates customer manager roles, particularly in B2B account and service management positions.
Are there any Indiana-specific factors that affect customer manager visa sponsorship?
Indiana's strong manufacturing and life sciences sectors create steady demand for customer managers with technical or industry-specific backgrounds, which strengthens specialty occupation arguments for H-1B purposes. Purdue University and Indiana University produce a consistent pipeline of international graduates who pursue OPT in customer-facing roles. Indiana's relatively lower cost of doing business compared to coastal markets means more mid-sized employers can absorb sponsorship costs, broadening the pool of potential sponsors beyond large corporations.
What is the prevailing wage for sponsored customer manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.