Location:

11501 Outlook Street, Overland Park Kansas

Job Summary

The Operations Analyst I KCIS is responsible for analyzing data, writing reports, and managing large, complex projects that support business planning, risk management, client account management, management reporting, information analysis, and technology/process improvement. The role also includes monitoring loan covenant compliance and maintaining accurate loan data across systems.

Essential Functions

• Examine and monitor covenant requirements in loan documents and evaluate loan compliance
• Review, analyze, and interpret loan documents
• Calculate property-level performance metrics based on borrower-provided financial statements in accordance with loan documents
• Correspond with Account Managers, Surveillance Analysts, and other internal groups to obtain required documentation and escalate non-compliance scenarios
• Input and maintain loan collateral data in the loan servicing system
• Scrub and implement new deals/securitizations to identify covenants and ensure proper thresholds and calculations are met
• Monitor assigned portfolio to ensure ongoing compliance with loan agreements
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree (preferred)
OR equivalent experience (required)

Work Experience

1+ years in commercial real estate, loan servicing, or financial analysis (preferred)

Skills

• Reviewing and interpreting loan agreements to identify covenant and compliance requirements
• Evaluating borrower adherence to loan terms and escalating non-compliance issues
• Analyzing borrower-provided financials to calculate property-level performance metrics
• Inputting and maintaining accurate loan and collateral data across servicing systems
• Reviewing new deals to identify covenants and ensure proper setup and calculations
• Monitoring assigned loans for ongoing adherence to servicing standards
• Applying critical analysis to financial and operational data for decision support
• Collaborating with internal teams to gather documentation and resolve compliance issues
• Understanding loan structures and risk factors in commercial real estate
• Evaluating income and expense reports to assess property performance
• Using Excel, Word, and Outlook for reporting, analysis, and communication
• Managing multiple tasks and deadlines efficiently in a fast-paced environment
• Identifying opportunities to streamline workflows and enhance data accuracy
• Understanding and improving business systems and processes for operational excellence
• Working across departments to support business planning and risk management

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/05/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

LI-Hybrid