Business Assistant Visa Sponsorship Jobs in Maryland

INTRODUCTION

We are seeking a detail-oriented, collaborative, and process-driven Assistant Director of Operations, Data, Reporting, and Risk Management within the Center for Social Concern (CSC) at Johns Hopkins University, who will focus on the shared services of the CSC and will manage the center’s data, risk management, and compliance. This position will directly report to the Deputy Director of the CSC and will be responsible for leading the team of individuals who support the administrative and operational procedures of all programming and project work.

Specific Duties and Responsibilities

Data Collection and Synthesis – 30%

• Collect, analyze, and synthesize Center for Social Concern program data.
• With the support of the Deputy Director and other stakeholders, coordinate efforts for data collection and synthesis across the Center for Social Concern and related partnerships.
• Create data collection frameworks for community partners.
• Spearhead survey strategy and design.

Customer Relationship Management (CRM) Platform Management – 20%

• Work alongside the integrated Hopkins Engage Committee to plan and implement student, staff, and partner training, while providing organizational support to the committee members.
• Support, build, and implement a strategy for the CSC, campus, student, and community partner onboarding.
• Support, collaborate, and advise campus and higher education professionals on platform build-outs, usage, and troubleshooting.
• Provide regular product feedback and requests to GivePulse as needed.

Management and Strategy – 10%

• Develop, track, and revise operational goals in alignment with growth planning for the CSC, focusing on operational excellence in all that we do.
• Act as key adviser around platform and software use and access for CSC operations.
• Provide metrics and measurements on CSC functions to the leadership team.
• Supervise operational student intern(s) as needed.

Risk Management and Compliance – 30%

• Oversee and implement the risk management, training, and compliance processes of all CSC student organizations, all of which pose risk management issues for students serving locally in Baltimore City, nationally, or internationally.
• Work closely with CSC staff members to ensure programming complies with university risk management policies, guidelines, and protocols, including the implementation of background checks.
• Serve as the liaison for JHU General Counsel, Risk Management, Student Affairs, and other related compliance teams, as necessary.
• Create a centralized process to manage and track student compliance trainings across a variety of platforms.
• Support the development and tracking of operational excellence within departmental programs, operations, and initiatives.
• Consistently evaluate and revise systems, platforms, and CRMs for implementation of best practices within the CSC.
• Manage the process for MOU’s and partnership agreements, in collaboration with CSC staff and other campus partners.

Community Relations and Communications – 10%

• Participate in programmatic steering committees as appropriate.
• Work collaboratively with the leadership team to plan for and conduct focus groups, internal and external evaluations, and/or surveys to community partners to identify community needs and assets and strengthen programs.
• Field and route student and partner questions and requests to appropriate staff members, as needed.
• Inform target-setting for CSC programs and functions based on data from communications analytics and Hopkins Engage.
• Structure original and database-sourced qualitative and quantitative data for the CSC annual report and other purposes as needed, in collaboration with CSC staff.

General functions

• Establish strong relationships with the Leadership Team and staff in the Center for Social Concern.
• Build and sustain meaningful working relationships with colleagues across Student Affairs, other areas of the University, and community partners.
• Identify best practices and develop benchmarks around operational processes in the field of civic and community engagement in higher education.
• Work with autonomy and respect the importance of collaboration with key partners and stakeholders.
• Maintain confidentiality.

Additional Knowledge, Skills & Abilities

• Familiarity with data management and analytic software and platforms.
• Strong skills in program, project, and/or volunteer management.
• Excellent oral, written, and verbal communication skills.
• Strong attention to detail.
• Excellent judgment in the realms of program and project management.
• Sophisticated understanding of the economic and racialized systemic inequities in Baltimore and demonstrated commitment to advancing equitable civic learning experiences.
• A demonstrated capacity to work effectively using a racial equity lens with persons of diverse backgrounds and to foster sensitivity in student life and in the community.
• A strong interest in relationship building with varied and diverse stakeholders.
• A demonstrated understanding and enthusiasm for democratic engagement, community outreach, public service and/or volunteerism.
• The ability to work independently to manage multiple assignments in a fast-paced setting.
• A collaborative and flexible working style.
• Strong organizational skills.
• Strong logistics management skills.
• A willingness to maintain a working knowledge of best practices in civic engagement and leadership development as it relates to their areas of focus.

Additional Information

This position’s duties will require routine evening and/or weekend work. They will be expected to periodically represent the office on various internal and external committees. Duties may also require in-and-out-of-state travel.

MINIMUM QUALIFICATIONS

• Bachelor's Degree.
• Three years of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

PREFERRED QUALIFICATIONS

• Background in operations management, risk management, project management, civic engagement, experiential education, student affairs, service-learning facilitation, nonprofit program management or other related field is ideal.

LOCATION

Location: Hybrid/Homewood Campus

COMPENSATION

• Starting Salary Range: $47,355 - $82,820 Annually ($63,000 - $66,188 targeted; Commensurate w/exp.)

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.