Technical Customer Support Visa Sponsorship Jobs in Michigan
Technical customer support roles in Michigan attract visa sponsorship from major employers across automotive tech, software, and manufacturing sectors. Companies like Rocket Companies, Duo Security, and Stryker have hired internationally for these positions, with Detroit, Ann Arbor, and Grand Rapids being the primary hiring hubs for sponsored technical support talent.
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Get Access To All JobsWhat We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
- Work in a fast-paced environment, taking incoming technical service calls from customers.
- Listen, then analyze to resolve technical issues or questions.
- Communicate with customers in a professional and respectful manner.
- Provide solid problem-solving skills with proficient attention to detail.
- Provide outstanding customer service.
- Efficient in returning all calls, emails, or any other form of follow-up needed to the customer.
- Work as a team with the customer service and sales teams to ensure customer needs are met.
- Monitor forums for technical-related topics.
- Collaborate with R&D on engineering and common customer service issues.
- Comply with all local, state, and federal laws and compliance.
Specific Knowledge, Skills, and Abilities:
- Strong organizational and time management skills.
- Strong technical understanding of products and vehicles.
- Must be able to work well under pressure.
- Ability to read product prints.
- Effective and professional written and verbal communication skills.
- Meticulous attention to detail and accuracy.
- Ability to establish and meet deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
Education:
High School Diploma or GED required.
Experience:
Technical background in vehicle mechanics and function. Understanding of suspension is a plus.
Work Environment and Physical Requirements:
- Cubicle setting.
- Sitting for long periods of time.
- Long periods of computer usage.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
- Work in a fast-paced environment, taking incoming technical service calls from customers.
- Listen, then analyze to resolve technical issues or questions.
- Communicate with customers in a professional and respectful manner.
- Provide solid problem-solving skills with proficient attention to detail.
- Provide outstanding customer service.
- Efficient in returning all calls, emails, or any other form of follow-up needed to the customer.
- Work as a team with the customer service and sales teams to ensure customer needs are met.
- Monitor forums for technical-related topics.
- Collaborate with R&D on engineering and common customer service issues.
- Comply with all local, state, and federal laws and compliance.
Specific Knowledge, Skills, and Abilities:
- Strong organizational and time management skills.
- Strong technical understanding of products and vehicles.
- Must be able to work well under pressure.
- Ability to read product prints.
- Effective and professional written and verbal communication skills.
- Meticulous attention to detail and accuracy.
- Ability to establish and meet deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
Education:
High School Diploma or GED required.
Experience:
Technical background in vehicle mechanics and function. Understanding of suspension is a plus.
Work Environment and Physical Requirements:
- Cubicle setting.
- Sitting for long periods of time.
- Long periods of computer usage.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
Technical Customer Support Job Roles in Michigan
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Search Technical Customer Support Jobs in MichiganTechnical Customer Support Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Michigan?
Michigan employers with a track record of sponsoring technical customer support roles include Rocket Companies and Quicken Loans in Detroit, Duo Security (a Cisco company) in Ann Arbor, Stryker in Kalamazoo, and automotive technology firms like General Motors and Ford Motor Company. Large enterprise software and SaaS companies operating in Michigan also sponsor these roles, particularly for candidates with specialized product knowledge or multilingual support skills.
Which visa types are most common for technical customer support roles in Michigan?
The H-1B visa is the most common visa for technical customer support roles in Michigan, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a relevant field such as computer science or information systems. Some employers also sponsor L-1B visas for internal transfers with specialized knowledge. Candidates already holding OPT or STEM OPT authorization are often a practical starting point for employers unfamiliar with the full H-1B sponsorship process.
How to find technical customer support visa sponsorship jobs in Michigan?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles, including technical customer support positions in Michigan. You can filter by state and role to surface employers who have sponsored similar positions before. Focusing on Michigan's tech and automotive corridors, particularly Detroit and Ann Arbor, gives you the best concentration of employers actively hiring for sponsored technical support roles.
Which cities in Michigan have the most technical customer support sponsorship jobs?
Detroit leads in volume, driven by fintech firms like Rocket Companies and a growing startup ecosystem. Ann Arbor is a strong second, anchored by the University of Michigan's tech industry connections and companies like Duo Security. Grand Rapids has a smaller but steady presence through healthcare technology employers. Kalamazoo and Lansing also see sporadic sponsorship activity, particularly from medical device and insurance technology companies.
Are there any Michigan-specific considerations for technical customer support visa sponsorship?
Michigan's concentration in automotive technology and fintech means technical customer support roles here often require familiarity with industry-specific platforms or enterprise software, which can strengthen a specialty occupation argument for H-1B purposes. The University of Michigan and Michigan State University generate a notable pipeline of international graduates on OPT who pursue these roles locally. Employers in Detroit's financial technology sector have more established sponsorship infrastructure than smaller regional employers.
What is the prevailing wage for sponsored technical customer support jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.