Technical Customer Support Visa Sponsorship Jobs in Louisiana

INTRODUCTION

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

ROLE AND RESPONSIBILITIES

The National Applications Specialist is responsible for moderate to large-scale implementations defined within processes and procedures as well as the network interfacing of complex, multi-discipline, diagnostic laboratory Automation systems. These specialists have the demonstrated ability to communicate and collaborate cross functionally with field service and project management. They partner with Field Specialists and peers, either as part of a team or individually, often on a remote basis. Through their influence and expertise, they assist in development of effective workflows and supporting processes through experience, influence and gaining agreement with customers.

This position is part of the National Service Support Team covering the United States. You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems.

This position will be fully remote, however requires location within one hour of a major metropolitan airport in the United States. This role is eligible for a remote work arrangement in which you can work remotely from your home.

In this role, you will have the opportunity to:

• Develop expert software and applications skills to support laboratory automation systems, providing technical guidance to field support teams with limited degree of supervision; Execute implementation processes that create reference level customers
• Communicate complex concepts effectively to both internal and external customers serving as a technical expert, directing and facilitating work activities of others; Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists.
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel.

BASIC QUALIFICATIONS

• Bachelor's degree in Medical, Biological Sciences, or Engineering, or other related technical major, with 3+ years relevant industry or military experience; OR Associates Degree in similar disciplines with 5+ years relevant industry or military experience.
• Operational experience with Diagnostics laboratory instrumentation.
• Demonstrated ability to lead, influence and collaborate across customer account and business functions through a proven ability in customer-facing interpersonal communication and facilitation skills.

PREFERRED QUALIFICATIONS

It would be a plus if you also possess previous experience in:

• Diagnostics Laboratory Automation Applications experience highly preferred.
• Strong computer skills (MS Office), knowledge and network/LIS communication and troubleshooting skills.

TRAVEL, MOTOR VEHICLE RECORD & PHYSICAL/ENVIRONMENT REQUIREMENTS

• This position requires up to 80% flying and/or driving travel, which includes overnight stays, at times on short notice (1 day), working from a home-based office located within one hour of a major metropolitan airport. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver's license with an acceptable driving record.
• Must have a valid U.S. Passport.
• Ability to regularly lift, move, slide, raise and/or place up to 50lbs.
• Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

COMPENSATION

• Hourly range: $35.00 - $45.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.