Technical Customer Support Visa Sponsorship Jobs in Louisiana
Louisiana's technical customer support jobs span industries from energy and petrochemicals along the Gulf Coast to healthcare IT in New Orleans and Baton Rouge. Employers like Entergy, Turner Industries, and growing tech firms in the Baton Rouge innovation corridor have sponsored international workers for support roles requiring specialized product or systems knowledge.
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Job Posting Title:
Omnicell Compliance Specialist
Position Type:
Professional / Unclassified
Department:
LSUAM VetMed - VTH - Admin - Non Clinical - Pharmacy (Andrea Gisclair (00045754))
Work Location:
Veterinary Medicine
Pay Grade:
Professional Hourly
Job Description:
This position serves as the primary Omnicell administrator within the LSU Veterinary Teaching Hospital (VTH), playing a critical role in supporting safe, compliant, and efficient medication use across the hospital. Through oversight of automated dispensing systems, controlled substance management, and inventory coordination, this role directly contributes to the delivery of high-quality patient care and the operational excellence of the pharmacy team.
Key responsibilities include Omnicell system management, auditing and discrepancy resolution, controlled substance reconciliation, and coordination of medication inventory across Omnicell and pharmacy workflows. This position helps ensure accountability, regulatory compliance, and medication safety while supporting clinicians, house officers, and staff in their daily patient care activities.
This role requires a high level of accountability and attention to detail, with strict adherence to all applicable Board of Pharmacy and DEA regulations. The ideal candidate is self-motivated, highly organized, and able to manage multiple priorities while maintaining accuracy in a fast-paced environment. Strong communication and customer service skills are essential for effective collaboration across the hospital.
Automation / Controlled Substance Compliance & Reconciliation (70%):
- Oversees the operation, maintenance, and optimization of all Omnicell Automated Dispensing Machines (ADMs) across the VTH, including both cabinet-level functionality and Omnicenter server management. Responsibilities include inventory configuration (item setup and loading), system updates, and ensuring optimal ADM performance.
- Performs daily controlled substance cycle counts; investigates and resolves discrepancies through transaction review, system audits, and direct communication with staff.
- Reconciles controlled substance activity by reviewing Omnicell transactions, EMR documentation, and treatment records to ensure accuracy, appropriate use, and compliance with DEA, Board of Pharmacy, and hospital regulations.
- Generates and analyzes Omnicell reports to monitor usage trends, identify discrepancies, and support regulatory, legal, and quality improvement initiatives.
- Maintains accurate medication inventory within Omnicell, including timely restocking, expiration monitoring, removal of outdated medications, and par level adjustments.
- Troubleshoots system issues and collaborates with pharmacy leadership and technical support to ensure uninterrupted operation of dispensing systems.
- Supports Controlled Substance Manager (CSM) functions, including discrepancy resolution, cycle counts, and controlled substance workflow oversight.
- Assists with implementation, reconfiguration, and optimization of Omnicell units as operational needs evolve.
- Trains and supports pharmacy staff, clinicians, house officers, and veterinary technicians on proper Omnicell use, ensuring appropriate system access and compliance with established protocols.
Pharmacy Operations (25%):
- Supports daily pharmacy operations, including prescription filling, research order preparation, and room stock fulfillment.
- Compounds sterile and non-sterile preparations in accordance with USP standards, demonstrating proficiency in aseptic technique and pharmaceutical calculations.
- Utilizes EMR and inventory systems to monitor stock levels, support medication ordering, and maintain appropriate inventory.
- Assists with pharmacy stocking and workflow support, including handling and movement of medications, fluids, and supplies.
- Maintains working knowledge of human and veterinary medications and hospital supply items within the VTH pharmacy.
- Communicates effectively and professionally with clients, clinicians, and hospital staff to support patient care and pharmacy operations.
Other Duties (5%):
- Performs additional duties as assigned to support pharmacy operations and hospital needs.
Minimum Qualifications:
Bachelor's degree OR Associate’s degree in Pharmacy Technology with 2 years of applicable experience; OR CPhT with 3 years of applicable experience.
Specific experience:
- Licensed Pharmacy Technician in Louisiana
- Experience with automated dispensing systems (e.g., Omnicell, Pyxis)
- Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
- Basic proficiency with pharmacy computer systems and electronic medical records
- Effective communication and organizational skills
Minimum Certifications/Licenses:
Certified Pharmacy Technician with an active Pharmacy Technician license in good standing with the Louisiana Board of Pharmacy.
Preferred Qualifications:
Years of experience: 5+ years of experience
Specific experience:
- Experience with controlled substance management, including reconciliation and discrepancy resolution
- Hospital or veterinary pharmacy experience
- Familiarity with DEA and Board of Pharmacy regulations
- Experience with sterile and non-sterile compounding (USP <795>/<797>)
Preferred Certifications/Licenses:
National Pharmacy Technician certification (e.g., PTCB)
Special or Physical Qualifications:
Per PS 18- This position is a part of the Emergency Response Personnel - these personnel are linked with the hospital during any emergency response event and are expected to report in and perform as outlined in the emergency response plan.
Required to be capable of lifting up to 50 pounds, standing or walking for prolonged periods, able to reach above and below the shoulder, kneel or sit on the floor, push/pulling, grasping, bending, and squatting.
Due to the nature of this position and/or responsibilities, this position is subject to random drug & alcohol testing in accordance with University Policy Statement 67
This Job Description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the pharmacy manager’s discretion.
Additional Job Description:
Special Instructions:
Please provide resume/CV and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire. (if applicable)
Salary is commensurate with qualifications and experience.
Please attach ALL required documents under the "Resume/CV" section of your application.
Questions can be directed to the Pharmacy Manager, Andrea Gisclair, agisclair1@lsu.edu.
Posting Date:
September 11, 2026
Closing Date (Open Until Filled if No Date Specified):
December 10, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
Y
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Technical Customer Support Job Roles in Louisiana
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Search Technical Customer Support Jobs in LouisianaTechnical Customer Support Jobs in Louisiana: Frequently Asked Questions
Which companies in Louisiana sponsor visas for technical customer support roles?
Employers with established visa sponsorship history in Louisiana for technical support roles include Entergy, CGI Group, and healthcare technology organizations based in New Orleans and Baton Rouge. Enterprise software vendors and managed IT services firms operating in Louisiana's energy sector also sponsor international workers, particularly for roles requiring expertise in industrial software platforms, ERP systems, or network infrastructure.
Which visa types are most common for technical customer support jobs in Louisiana?
The H-1B visa is the most common visa category for technical customer support roles in Louisiana when the position requires a specialized degree, such as computer science, information systems, or engineering. Employers must demonstrate the role qualifies as a specialty occupation. The TN visa is available to Canadian and Mexican nationals in qualifying technical categories, and the L-1B can apply for intracompany transfers with specialized knowledge.
Which cities in Louisiana have the most technical customer support sponsorship jobs?
Baton Rouge and New Orleans account for the majority of technical customer support sponsorship opportunities in Louisiana. Baton Rouge hosts energy sector headquarters, state government IT contracts, and a growing startup ecosystem tied to LSU. New Orleans has seen expansion in healthcare IT, fintech, and digital media, all of which employ technical support specialists. Shreveport has a smaller but active market tied to healthcare and logistics technology.
How to find technical customer support visa sponsorship jobs in Louisiana?
Migrate Mate is built specifically for international job seekers and filters technical customer support roles in Louisiana by visa sponsorship history, so you are not sorting through listings from employers who do not sponsor. Searching by role and state on Migrate Mate surfaces companies in Baton Rouge, New Orleans, and Shreveport that have previously filed H-1B or other work visa petitions for technical support positions, giving you a practical starting point.
Are there state-specific factors that affect visa sponsorship for technical customer support roles in Louisiana?
Louisiana's economy is heavily weighted toward energy, petrochemicals, and healthcare, so technical customer support roles with domain knowledge in industrial software, SCADA systems, or electronic health records tend to attract more sponsorship interest from local employers. LSU and Tulane produce candidates in computer science and engineering, creating some university-to-employer pipelines. Prevailing wage requirements still apply statewide, and employers must meet Department of Labor standards regardless of the local cost of living.
What is the prevailing wage for sponsored technical customer support jobs in Louisiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.