Technical Customer Support Visa Sponsorship Jobs in Louisiana

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

Under supervision of OCC Management, the OCC Operator performs support of network infrastructure. The OCC Operator performs monitoring and troubleshooting of the telecommunications, network, and satellite operations. Having outstanding interpersonal and communication skills that allow them to work efficiently with other team members to maintain the successful operation of our global ground (Gateways) and space-based (Satellite) networks.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Learn the components, functions, and interfaces of the Globalstar networks.
• Monitor and control the Globalstar worldwide ground and space-based networks using customized and standard network monitoring tools.
• Learn the details of commanding and controlling the Globalstar Satellite Constellation.
• Use experience, trending analysis, and external input to prevent or minimize system outages.
• Isolate and resolve any network issues in a timely manner and document all activities with the “JIRA” ticketing system.
• Work with Gateway, Satellite, System Engineering, Information Technology, Customer Relations, and other Globalstar departments to ensure the successful operation of the Globalstar network.
• Draft and maintain operations procedures, training materials, and other documents.
• Complete all required training and certification within the prescribed timeframe.

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Problem solving skills
• Good understanding of workstation operations, computer operating systems and network monitoring tools

Education, Experience, and Licenses/Certifications:

• Bachelor’s degree in related field or equivalent work experience
• Experience with Technical Support, Customer Service, and other troubleshooting entities
• Complete all required training and certification within the prescribed timeframe
• Flexible shift schedule to support 24/7/365 network operations
• Experience with PowerBi, Grafana and Linux
• CCNA certified a plus

Physical Requirements:

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.