Technical Customer Support Visa Sponsorship Jobs in Tennessee
Tennessee's technical customer support sector spans Nashville's healthcare IT companies, Memphis's logistics firms, and Knoxville's growing technology corridor. Employers like HCA Healthcare, FedEx, and Asurion regularly hire technical support professionals. For international candidates, visa sponsorship opportunities exist across the state, particularly in software-driven industries.
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Get Access To All JobsROLE OVERVIEW:
The Vice President, Customer Care & Technical Support Operations is an executive leader responsible for setting the vision, strategy, and enterprise operating model for Brother’s customer care and technical support functions across the Americas. This role owns the end-to-end transformation of customer and technical support from primarily reactive, issue-resolution functions into a strategic, value-generating pillar of Brother’s Customer Experience Center (CXC), with direct impact on customer experience, product satisfaction, loyalty, brand advocacy, and revenue growth.
As a member of the leadership team, the VP defines the long-term future of customer service and technical support in the Americas, establishing a unified, scalable, and best-in-class support ecosystem across U.S. operations and multiple North and South American subsidiaries. This leader develops and executes a multi-year roadmap that aligns people, processes, technology, and partners to deliver consistent, high-quality service and technical expertise at scale across Brother’s product portfolio.
The VP has full accountability for both on-shore and off-shore customer service and technical support operations, including service strategy, operating performance, escalation management, and continuous transformation. This role drives the evolution of Brother’s support portfolio by integrating advanced technical support models, self-service and digital tools, field and repair coordination, and data-driven diagnostics to improve resolution quality, reduce friction, and influence product and service innovation upstream.
The Vice President’s scope spans three core areas:
- Enterprise Customer & Technical Support Operations (Today)
- Customer & Technical Support Strategy and Transformation (Future)
- Executive & Organizational Leadership
DUTIES & RESPONSIBILITIES:
Enterprise Customer & Technical Support Operations
- Provide executive oversight of Customer Care and Technical Support operations across the Americas, ensuring high-quality delivery, cost efficiency, and strong customer outcomes
- Own operating performance and full P&L governance, including budgeting, forecasting, vendor strategy, and performance optimization across channels and tiers
- Lead onshore, nearshore, and outsourced support operations, including contact centers, technical capability, quality assurance, and escalation management
- Govern the enterprise support technology ecosystem (platforms, SaaS, tools), aligning vendor strategy and roadmap to business priorities
- Establish executive dashboards and performance governance, proactively identifying risks and driving corrective action
- Benchmark and continuously evolve the support operating model to sustain competitive advantage and service excellence
Customer Care Strategic Ownership [Transformational]
- Define and lead the long-term vision and transformation strategy for Customer Care and Technical Support across the Americas
- Develop and execute multi-year roadmaps, modernizing operating models, talent, processes, and technology to deliver measurable business impact
- Establish a unified regional strategy and governance model balancing enterprise consistency with local market needs
- Deploy next-generation digital, AI, automation, and self-service capabilities to improve resolution, scalability, and customer experience
- Lead enterprise-wide initiatives to enhance loyalty, proactive support, and overall product and service experience
- Design and evolve the organizational structure, workforce strategy, and partner ecosystem to enable sustained transformation and growth
Departmental and Corporate / Executive Leadership
- Serve as a senior executive leader within the Customer Experience Center (CXC) and the broader organization, providing clear, transparent, and actionable insights to executive and corporate leadership through data-driven reporting, executive dashboards, and strategic recommendations
- Establish and govern enterprise-wide customer service and technical support policies, operating standards, and performance frameworks to ensure consistency, compliance, and best-in-class execution across regions, channels, and partners
- Act as a cross-functional executive partner, actively participating in and leading enterprise working groups and councils (e.g., digital, social, AI, web, product, and CX transformation) to ensure customer and technical support perspectives shape broader business strategies and initiatives
- Champion and embed a high-performance, customer-centric culture across customer service and technical support organizations, driving leadership development, accountability, operational excellence, and continuous improvement at all levels of the function
- Lead and inspire senior leaders and people managers within customer service and technical support, setting clear expectations, modeling executive leadership behaviors, and building a strong leadership bench to support current operations and future growth
EXPERIENCE & QUALIFICATIONS:
Education
- Bachelor's Degree (or equivalent experience) in Marketing, Business Administration, or a related field
Experience
- 15+ combined years of relevant experience spanning the following areas:
- Executive leadership experience in a fast-paced technical environment
- Extensive experience managing on-shore and off-shore customer support teams
- Experience in developing strategic improvements of customer service operations to improve alignment, efficiency, and value
- Experience with budgeting, project management, and leading large teams
Software/Technical Skills
- Customer Service Platforms (currently using Oracle Service Cloud, Salesforce Agentforce)
- Enterprise Management Platforms (currently using SAP S4 Hana, Hyperion)
- Phone System Software (currently using Five9) and voice technology
Other Skills, Knowledge, and Abilities
- Advanced knowledge of contact center service industry best practice methodologies
- Advanced business and analytical acumen
- Ability to effectively lead, coach, and develop cross-functional teams
- Exceptional interpersonal skills to effectively build relationships with all levels of the organization, and procure needed support and approvals
- Excellent written and verbal communication skills
- Excellent analytical and financial abilities
- Ability to effectively present to and influence executives, senior leadership, and internal customers
ADDITIONAL DETAILS FOR THIS ROLE:
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid
BASE SALARY
- The targeted base salary range for this position is $230,000 - $250,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
ADDITIONAL COMPENSATION
- This position is eligible for a 60% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
ROLE OVERVIEW:
The Vice President, Customer Care & Technical Support Operations is an executive leader responsible for setting the vision, strategy, and enterprise operating model for Brother’s customer care and technical support functions across the Americas. This role owns the end-to-end transformation of customer and technical support from primarily reactive, issue-resolution functions into a strategic, value-generating pillar of Brother’s Customer Experience Center (CXC), with direct impact on customer experience, product satisfaction, loyalty, brand advocacy, and revenue growth.
As a member of the leadership team, the VP defines the long-term future of customer service and technical support in the Americas, establishing a unified, scalable, and best-in-class support ecosystem across U.S. operations and multiple North and South American subsidiaries. This leader develops and executes a multi-year roadmap that aligns people, processes, technology, and partners to deliver consistent, high-quality service and technical expertise at scale across Brother’s product portfolio.
The VP has full accountability for both on-shore and off-shore customer service and technical support operations, including service strategy, operating performance, escalation management, and continuous transformation. This role drives the evolution of Brother’s support portfolio by integrating advanced technical support models, self-service and digital tools, field and repair coordination, and data-driven diagnostics to improve resolution quality, reduce friction, and influence product and service innovation upstream.
The Vice President’s scope spans three core areas:
- Enterprise Customer & Technical Support Operations (Today)
- Customer & Technical Support Strategy and Transformation (Future)
- Executive & Organizational Leadership
DUTIES & RESPONSIBILITIES:
Enterprise Customer & Technical Support Operations
- Provide executive oversight of Customer Care and Technical Support operations across the Americas, ensuring high-quality delivery, cost efficiency, and strong customer outcomes
- Own operating performance and full P&L governance, including budgeting, forecasting, vendor strategy, and performance optimization across channels and tiers
- Lead onshore, nearshore, and outsourced support operations, including contact centers, technical capability, quality assurance, and escalation management
- Govern the enterprise support technology ecosystem (platforms, SaaS, tools), aligning vendor strategy and roadmap to business priorities
- Establish executive dashboards and performance governance, proactively identifying risks and driving corrective action
- Benchmark and continuously evolve the support operating model to sustain competitive advantage and service excellence
Customer Care Strategic Ownership [Transformational]
- Define and lead the long-term vision and transformation strategy for Customer Care and Technical Support across the Americas
- Develop and execute multi-year roadmaps, modernizing operating models, talent, processes, and technology to deliver measurable business impact
- Establish a unified regional strategy and governance model balancing enterprise consistency with local market needs
- Deploy next-generation digital, AI, automation, and self-service capabilities to improve resolution, scalability, and customer experience
- Lead enterprise-wide initiatives to enhance loyalty, proactive support, and overall product and service experience
- Design and evolve the organizational structure, workforce strategy, and partner ecosystem to enable sustained transformation and growth
Departmental and Corporate / Executive Leadership
- Serve as a senior executive leader within the Customer Experience Center (CXC) and the broader organization, providing clear, transparent, and actionable insights to executive and corporate leadership through data-driven reporting, executive dashboards, and strategic recommendations
- Establish and govern enterprise-wide customer service and technical support policies, operating standards, and performance frameworks to ensure consistency, compliance, and best-in-class execution across regions, channels, and partners
- Act as a cross-functional executive partner, actively participating in and leading enterprise working groups and councils (e.g., digital, social, AI, web, product, and CX transformation) to ensure customer and technical support perspectives shape broader business strategies and initiatives
- Champion and embed a high-performance, customer-centric culture across customer service and technical support organizations, driving leadership development, accountability, operational excellence, and continuous improvement at all levels of the function
- Lead and inspire senior leaders and people managers within customer service and technical support, setting clear expectations, modeling executive leadership behaviors, and building a strong leadership bench to support current operations and future growth
EXPERIENCE & QUALIFICATIONS:
Education
- Bachelor's Degree (or equivalent experience) in Marketing, Business Administration, or a related field
Experience
- 15+ combined years of relevant experience spanning the following areas:
- Executive leadership experience in a fast-paced technical environment
- Extensive experience managing on-shore and off-shore customer support teams
- Experience in developing strategic improvements of customer service operations to improve alignment, efficiency, and value
- Experience with budgeting, project management, and leading large teams
Software/Technical Skills
- Customer Service Platforms (currently using Oracle Service Cloud, Salesforce Agentforce)
- Enterprise Management Platforms (currently using SAP S4 Hana, Hyperion)
- Phone System Software (currently using Five9) and voice technology
Other Skills, Knowledge, and Abilities
- Advanced knowledge of contact center service industry best practice methodologies
- Advanced business and analytical acumen
- Ability to effectively lead, coach, and develop cross-functional teams
- Exceptional interpersonal skills to effectively build relationships with all levels of the organization, and procure needed support and approvals
- Excellent written and verbal communication skills
- Excellent analytical and financial abilities
- Ability to effectively present to and influence executives, senior leadership, and internal customers
ADDITIONAL DETAILS FOR THIS ROLE:
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid
BASE SALARY
- The targeted base salary range for this position is $230,000 - $250,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
ADDITIONAL COMPENSATION
- This position is eligible for a 60% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
Technical Customer Support Job Roles in Tennessee
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Search Technical Customer Support Jobs in TennesseeTechnical Customer Support Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Tennessee?
Several Tennessee employers have sponsored visas for technical customer support roles, including HCA Healthcare and Parallon in Nashville, FedEx and ServiceMaster in Memphis, and Asurion, which is headquartered in Nashville and employs large technical support teams. Larger enterprise technology companies and healthcare IT firms in the state are generally more likely to have established visa sponsorship processes than smaller regional employers.
Which visa types are most common for technical customer support roles in Tennessee?
The H-1B is the most common visa for technical customer support roles in Tennessee, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as computer science or information systems. Some roles may also qualify under the TN visa for Canadian and Mexican nationals, particularly when the position maps to an eligible TN occupation category. L-1 transfers are another pathway for candidates already employed by a multinational company with a Tennessee office.
Which cities in Tennessee have the most technical customer support sponsorship jobs?
Nashville accounts for the largest share of technical customer support sponsorship jobs in Tennessee, driven by its concentration of healthcare IT, fintech, and enterprise software companies. Memphis is a secondary hub, particularly in logistics technology and managed services. Knoxville and Chattanooga have smaller but growing technology communities, with Knoxville benefiting from proximity to the University of Tennessee and Oak Ridge National Laboratory, which contribute to local tech hiring pipelines.
How to find technical customer support visa sponsorship jobs in Tennessee?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and filters jobs by role and state, making it straightforward to browse technical customer support openings in Tennessee. Because sponsorship is not always listed explicitly in job postings, Migrate Mate focuses on employers with verified sponsorship history. Filtering by Tennessee within the technical customer support category on Migrate Mate gives you a targeted list rather than sifting through thousands of unfiltered results.
Are there state-specific considerations for technical customer support visa sponsorship in Tennessee?
Tennessee has no state income tax on wages, which affects prevailing wage comparisons but does not change federal H-1B Labor Condition Application requirements. Employers must still certify that the offered wage meets or exceeds the prevailing wage for the specific role and location, as determined by the Department of Labor. Nashville's cost of living is lower than major coastal metros, which can influence where multinational companies place technical support teams, making it an attractive location for both employers and international candidates.
What is the prevailing wage for sponsored technical customer support jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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