Technical Customer Support Visa Sponsorship Jobs in Texas
Texas is a major hub for technical customer support roles, with companies like Dell Technologies, NXP Semiconductors, and AT&T actively hiring in Austin, Dallas, and Houston. The state's concentration of tech, semiconductor, and telecom employers means visa sponsorship opportunities for technical support professionals are more accessible here than in most states.
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Get Access To All JobsWe are hiring for Technical Lead – Customer Support at Dallas, TX.
About us: Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.
Join Mobileum Team At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!
Position : Technical Lead – Customer Support (This is an IC role)
Job Description :
- Excellent customer-oriented mindset with a passion for solving complex technical problems.
- CSR handling to be done in accordance with the agreed SLA's - Response time and Resolution time being the primary KPIs.
- Emergency CSR handling on a 24/7 service level.
- Experience in handling Tier 1 customers.
- Good understanding of mobile communication technologies including GSM, UMTS, LTE, and roaming call flows.
- Knowledge of LTE/5G Core Network architecture.
- Understanding of Virtualized Network Functions (VNF) and Cloud Native Network Functions (CNF).
- Hands-on experience with Wireshark trace analysis and troubleshooting.
- Installing patches and Emergency corrections.
- Maintain all the connectivity and account details from a support perspective to provide efficient support.
- Develop workarounds to limit customer downtime while a permanent solution can be developed.
- Replicate/diagnose CSRs such that engineering can quickly provide a corrective solution.
- Regular follow-up with engineering team and third-party vendors on escalated CSRs.
- Be prime interface to the customer and hold review meetings with the customer on a timely basis.
- Several years of practical experience in support position ideally in telecommunication industry.
- Provide Customer related intelligence back to engineering, marketing and sales on product functionality, performance, reliability and account status.
- Strong expertise in Linux operating systems.
- Basic experience with Oracle, PostgreSQL, and Couchbase databases, including writing and executing SQL queries.
- Strong IP knowledge includes VPN, Firewall, routing, and remote access.
- Proficient in English, both written and spoken.
Work experience:
- 10+ Years experience in CSR.
Educational Qualification:
- A degree in Engineering, Information Technology (IT).
Location: Dallas, TX.
We are hiring for Technical Lead – Customer Support at Dallas, TX.
About us: Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.
Join Mobileum Team At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!
Position : Technical Lead – Customer Support (This is an IC role)
Job Description :
- Excellent customer-oriented mindset with a passion for solving complex technical problems.
- CSR handling to be done in accordance with the agreed SLA's - Response time and Resolution time being the primary KPIs.
- Emergency CSR handling on a 24/7 service level.
- Experience in handling Tier 1 customers.
- Good understanding of mobile communication technologies including GSM, UMTS, LTE, and roaming call flows.
- Knowledge of LTE/5G Core Network architecture.
- Understanding of Virtualized Network Functions (VNF) and Cloud Native Network Functions (CNF).
- Hands-on experience with Wireshark trace analysis and troubleshooting.
- Installing patches and Emergency corrections.
- Maintain all the connectivity and account details from a support perspective to provide efficient support.
- Develop workarounds to limit customer downtime while a permanent solution can be developed.
- Replicate/diagnose CSRs such that engineering can quickly provide a corrective solution.
- Regular follow-up with engineering team and third-party vendors on escalated CSRs.
- Be prime interface to the customer and hold review meetings with the customer on a timely basis.
- Several years of practical experience in support position ideally in telecommunication industry.
- Provide Customer related intelligence back to engineering, marketing and sales on product functionality, performance, reliability and account status.
- Strong expertise in Linux operating systems.
- Basic experience with Oracle, PostgreSQL, and Couchbase databases, including writing and executing SQL queries.
- Strong IP knowledge includes VPN, Firewall, routing, and remote access.
- Proficient in English, both written and spoken.
Work experience:
- 10+ Years experience in CSR.
Educational Qualification:
- A degree in Engineering, Information Technology (IT).
Location: Dallas, TX.
Technical Customer Support Job Roles in Texas
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Search Technical Customer Support Jobs in TexasTechnical Customer Support Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Texas?
Several large Texas-based employers have a documented history of sponsoring work visas for technical customer support positions. Dell Technologies in Round Rock, Texas Instruments in Dallas, NXP Semiconductors in Austin, and AT&T in Dallas all appear in Department of Labor disclosure data for technical support roles. Enterprise software and SaaS companies with Texas offices, including Oracle and SAP, also sponsor technical customer support staff.
Which visa types are most common for technical customer support roles in Texas?
The H-1B visa is the most common visa category for technical customer support roles in Texas when the position requires a bachelor's degree in a specific technical field, such as computer science or engineering. The TN visa is available to Canadian and Mexican nationals in qualifying technical occupations. The L-1B can apply when an international company transfers a specialist with proprietary product knowledge to a Texas office.
Which cities in Texas have the most technical customer support sponsorship jobs?
Austin leads for technical customer support sponsorship jobs in Texas, driven by its dense concentration of technology companies and semiconductor firms. Dallas-Fort Worth is the second-largest market, anchored by AT&T, Texas Instruments, and numerous enterprise software employers. Houston adds meaningful volume through energy technology and industrial automation companies that employ technical support engineers to serve specialized client bases.
How to find technical customer support visa sponsorship jobs in Texas?
Migrate Mate is designed specifically for this search. You can filter by role and state to surface technical customer support positions in Texas where employers have indicated visa sponsorship availability. Because many Texas employers in tech and semiconductors actively sponsor H-1B and TN visas for support engineers, filtering on Migrate Mate by this role and state gives you a targeted, relevant shortlist without sorting through positions that do not offer sponsorship.
Are there any Texas-specific factors that affect visa sponsorship for technical customer support roles?
Texas has no state income tax, which affects prevailing wage benchmarking since the Department of Labor calculates wage levels based on regional data. Austin and Dallas have distinct prevailing wage tiers that reflect local cost-of-living differences. Texas universities including UT Austin and Texas A&M produce large cohorts of engineering graduates, creating a competitive but well-established pipeline that many Texas employers have built structured sponsorship processes around.
What is the prevailing wage for sponsored technical customer support jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.