Technical Customer Support Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for technical customer support professionals, with major employers like HubSpot, Wayfair, Toast, and Akamai headquartered in Boston and Cambridge. The state's dense concentration of SaaS, fintech, and edtech companies creates consistent demand for technically skilled support roles, and many of these employers have established visa sponsorship programs.
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Requisition ID
94750
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Waltham, Massachusetts, United States
Role Location Designation
Fully Onsite
Field Service Onsite Relationship Specialist
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94750
Job Description
Requisition ID
94750
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Waltham, Massachusetts, United States
Role Location Designation
Fully Onsite
Field Service Onsite Relationship Specialist
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94750
Technical Customer Support Job Roles in Massachusetts
See all 139+ Technical Customer Support Jobs in Massachusetts
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Search Technical Customer Support Jobs in MassachusettsTechnical Customer Support Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Massachusetts?
Several Massachusetts-based technology companies have sponsored visas for technical customer support roles, including HubSpot, Wayfair, Toast, Akamai, and Klaviyo. Larger enterprise software firms with Boston or Cambridge offices, such as Salesforce and Oracle, also have sponsorship track records. Companies with dedicated technical support engineering teams are generally more likely to sponsor than those treating support as an entry-level function.
Which visa types are most common for technical customer support jobs in Massachusetts?
The H-1B visa is the most common visa category for technical customer support roles in Massachusetts, particularly for positions requiring a bachelor's degree in computer science, engineering, or information systems. The role must qualify as a specialty occupation, meaning the job requires a specific technical degree, not just any bachelor's degree. TN visas are an option for Canadian and Mexican nationals in qualifying technical roles. The O-1A is available for candidates with demonstrated extraordinary ability.
How to find technical customer support visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship status, making it easier to identify Massachusetts employers actively hiring international candidates for technical customer support roles. Rather than manually researching company immigration policies, you can search by role and state on Migrate Mate to surface positions where sponsorship is part of the offer. Filtering by company size and industry, such as SaaS or cloud infrastructure, can help narrow results to employers with established sponsorship programs.
Which cities in Massachusetts have the most technical customer support sponsorship jobs?
Boston and Cambridge account for the majority of technical customer support sponsorship opportunities in Massachusetts, driven by the concentration of technology and software companies in those areas. The Route 128 corridor, including cities like Waltham, Burlington, and Woburn, also has a meaningful cluster of enterprise tech employers who hire for technical support roles. Worcester is a secondary market with growing activity tied to healthcare IT and regional tech employers.
Are there state-specific factors that affect visa sponsorship for technical customer support roles in Massachusetts?
Massachusetts has one of the highest concentrations of H-1B employers in the country, partly due to its university pipeline from MIT, Boston University, Northeastern, and Tufts, which means employers here are generally familiar with the sponsorship process. Technical customer support roles in Massachusetts often require familiarity with enterprise software or APIs, which strengthens the specialty occupation argument needed for H-1B eligibility. Prevailing wage requirements apply statewide and reflect the region's above-average cost of living.
What is the prevailing wage for sponsored technical customer support jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.