Technical Customer Support Visa Sponsorship Jobs in Idaho

This Opportunity

In this role, you will partner directly with clients to implement cutting-edge engineering software solutions, guiding them from initial onboarding through full adoption. You’ll combine deep technical modeling expertise with consulting, training, and problem-solving to help utilities and engineering teams modernize workflows, improve quality, and accelerate project delivery. This is a highly visible, client-facing role where you will influence how digital delivery is deployed across projects while shaping best practices in BIM-enabled substation design.

About Primtech North America (pNoA)

Primtech North America (pNoA) is a joint venture established to accelerate the adoption of modern, database-driven substation design and digitalization solutions across North America. pNoA supports utilities and engineering partners through a combined motion of software enablement and high-value services (training, implementation, digitalization, and advisory) to improve project outcomes and lifecycle asset intelligence.

Your Impact

• Client Implementation & Consulting

  • Provide implementation consulting services to external clients, guiding them through software onboarding, configuration, workflows, and best practices.
  • Support clients in adopting and integrating Primtech and OSR+Pro into their engineering and operational processes.
  • Serve as a trusted technical advisor during implementation phases, identifying client needs and recommending practical, scalable solutions.
  • Collaborate with internal teams to ensure implementations align with product capabilities and client expectations.

• Training, Mentoring & Knowledge Transfer

  • Deliver basic and intermediate training to new users at external client organizations, including structured onboarding sessions and follow-up support.
  • Mentor new users by answering questions related to training content, workflows, and software functionality.
  • Review and verify basic training completion, ensuring users meet required proficiency standards and issue certifications.
  • Contribute to the continuous improvement of training materials, documentation, and knowledge resources based on user feedback and support trends.

• Technical Modeling & Review

  • Model parts and components in Primtech and perform quality reviews to ensure accuracy, compliance, and alignment with best practices.
  • Model stations and station layouts using OSR+Pro and review station models for technical accuracy and constructability.
  • Provide feedback and guidance to users on modeling standards, optimization opportunities, and error resolution.

• Technical Support

  • Provide technical support to external users, troubleshooting software issues, answering technical questions, and resolving user-reported problems.
  • Escalate complex issues as needed while maintaining ownership and communication through resolution.
  • Track recurring issues and contribute insights to improve product usability, training effectiveness, and support processes.

• Sales Enablement & Business Support

  • Support occasional sales demonstrations, presenting software capabilities and workflows to prospective clients.
  • Assist with estimating efforts related to OSR+Pro and Primtech, providing technical input to support proposals and project scoping.
  • Participate in conferences, tradeshows, and industry events as needed, representing the organization and demonstrating technical expertise.

• Software Testing & Continuous Improvement

  • Participate in occasional testing of new software functionality, validating features, identifying defects, and providing structured feedback to development teams.
  • Support user acceptance testing efforts by evaluating functionality against real-world use cases and client needs.
  • Contribute to improving internal processes related to implementation, training, and support.

• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.

• Perform additional responsibilities as required by business needs.

Who You Are

Required Qualifications

• Bachelor’s Degree in closely related discipline (or equivalent experience.)
• 7 to 10 years of relevant post-education experience working with 3D CAD or BIM applications in the electrical industry.
• At least 3 years of experience in substation design, including physical layout of equipment and creation of physical design packages for construction.
• Proficiency in AutoCAD basic tools and processes.
• Demonstrated experience supporting or implementing BIM or engineering software solutions for external clients or internal project teams.
• Strong understanding of engineering workflows, modeling standards, and quality control processes.
• Proven ability to train, mentor, and support users, translating technical concepts into clear, practical guidance.
• Excellent communication skills with the ability to work directly with clients, sales teams, and internal technical staff.
• Ability to manage multiple tasks simultaneously and work effectively in a client-facing environment.
• Willingness and ability to travel occasionally for client engagements, conferences, or tradeshows.
• Act as Technical Solutions Manager backup.

Preferred Qualifications

• Experience with Primtech 3D and Primtech DT.
• Prior experience providing implementation consulting, technical support, technical solutions management or software training.
• Exposure to software testing, user acceptance testing (UAT), or quality assurance activities.
• Experience supporting sales demos, estimates, or proposal efforts in a technical capacity.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.