Technical Customer Support Visa Sponsorship Jobs in Illinois
Illinois is a significant hub for technical customer support hiring, with major employers like Motorola Solutions, United Airlines, and Grainger headquartered in the Chicago metro area. The city's dense concentration of enterprise software, logistics, and fintech companies generates consistent demand for technical support professionals, and many of these employers have established visa sponsorship programs.
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Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Location : 150 W Warrenville Road – Naperville, IL (60563)
Duration : 3+ months(With a high possibility of extension)
Job Description:
- The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office and credit card processing for all channels of trade.
- Provides support for hardware and software related issues.
- Dispatches to third party vendors and monitoring issue to resolution.
- The responsibilities include interacting with site personnel, third party vendors and other BP representatives.
- Position requires effective problem solving, a thorough understanding of software applications and the interdependencies of site configuration when investigating issues, advanced troubleshooting skills and the ability to learn new concepts quickly.
- Utilizes remote access to re-establish customer based systems.
- Recognizes when an escalation is required and communicates with vendor and site operator to ensure required servicing is appropriately coordinated.
Key Accountabilities:
- Advanced troubleshooting of POS and Back office hardware, software, networking, credit card processing, accounting data journey and variance issues
- Provides Level II technical support and resolve escalated customer problems
- Prioritize and handles daily activities for unresolved escalations and follows up with the site as needed
- Contacts and works with the site personnel to resolve issues
- Escalate to third party vendors and works with the vendors until issues are resolved
- Identify chronic issues affecting a site performance
- Provide software and hardware support for proprietary systems on Win 95, MSDOS, Win 2000, Win XP
- Support for LAN and IP based systems
- Perform problem investigation and research to resolve system related issues: search databases containing records of problems, symptoms & solutions.
- Consult vendor documentation and information systems for symptoms & solutions.
- Provide technical assistance for field representatives
- Record and maintain information about all assigned user problems in the customer management system
- Creating and updating knowledge base documentation for continuous improvement
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- Minimum 2 years technical software support.
- Experience with MSDOS, Win 95, Win NT, Win 2000, Win XP, SQL and Databases.
- Strong PC skills including MS Office and ability to navigate and use software.
- A+ and Network+ certification preferred.
- Experience with VNC and Remote desktop preferred.
- Minimum 1 year Point of Sales troubleshooting experience preferred.
- Minimum 1 year network related experience preferred.
- Accounting experience preferred.
Additional Information
To know more about this opportunity, please contact:
Himanshu Prajapat
himanshu.prajapat(at)collabera.com
973-606-3290
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Location : 150 W Warrenville Road – Naperville, IL (60563)
Duration : 3+ months(With a high possibility of extension)
Job Description:
- The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office and credit card processing for all channels of trade.
- Provides support for hardware and software related issues.
- Dispatches to third party vendors and monitoring issue to resolution.
- The responsibilities include interacting with site personnel, third party vendors and other BP representatives.
- Position requires effective problem solving, a thorough understanding of software applications and the interdependencies of site configuration when investigating issues, advanced troubleshooting skills and the ability to learn new concepts quickly.
- Utilizes remote access to re-establish customer based systems.
- Recognizes when an escalation is required and communicates with vendor and site operator to ensure required servicing is appropriately coordinated.
Key Accountabilities:
- Advanced troubleshooting of POS and Back office hardware, software, networking, credit card processing, accounting data journey and variance issues
- Provides Level II technical support and resolve escalated customer problems
- Prioritize and handles daily activities for unresolved escalations and follows up with the site as needed
- Contacts and works with the site personnel to resolve issues
- Escalate to third party vendors and works with the vendors until issues are resolved
- Identify chronic issues affecting a site performance
- Provide software and hardware support for proprietary systems on Win 95, MSDOS, Win 2000, Win XP
- Support for LAN and IP based systems
- Perform problem investigation and research to resolve system related issues: search databases containing records of problems, symptoms & solutions.
- Consult vendor documentation and information systems for symptoms & solutions.
- Provide technical assistance for field representatives
- Record and maintain information about all assigned user problems in the customer management system
- Creating and updating knowledge base documentation for continuous improvement
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- Minimum 2 years technical software support.
- Experience with MSDOS, Win 95, Win NT, Win 2000, Win XP, SQL and Databases.
- Strong PC skills including MS Office and ability to navigate and use software.
- A+ and Network+ certification preferred.
- Experience with VNC and Remote desktop preferred.
- Minimum 1 year Point of Sales troubleshooting experience preferred.
- Minimum 1 year network related experience preferred.
- Accounting experience preferred.
Additional Information
To know more about this opportunity, please contact:
Himanshu Prajapat
himanshu.prajapat(at)collabera.com
973-606-3290
Technical Customer Support Job Roles in Illinois
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Search Technical Customer Support Jobs in IllinoisTechnical Customer Support Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Illinois?
Several large Illinois-based employers have sponsored visas for technical customer support roles, including Motorola Solutions, Zebra Technologies, Grainger, and Salesforce's Chicago office. Enterprise software and logistics technology companies in the Chicago metro are among the more active sponsors, as these roles often require specialized technical knowledge that supports an H-1B visa specialty occupation classification.
Which visa types are most common for technical customer support roles in Illinois?
The H-1B is the most common visa for technical customer support professionals in Illinois, provided the role requires a bachelor's degree in a specific technical field such as computer science or engineering. Some roles qualify under the TN visa for Canadian and Mexican nationals. O-1 visas are uncommon for this role type, and eligibility depends heavily on how the employer defines the position's degree requirements.
Which cities in Illinois have the most technical customer support sponsorship jobs?
Chicago and its surrounding suburbs, including Schaumburg, Downers Grove, and Naperville, account for the majority of technical customer support sponsorship opportunities in Illinois. Schaumburg in particular hosts Motorola Solutions and Zurich North America. The broader Chicago metropolitan area concentrates most of the state's enterprise technology employers, making it the primary geography for sponsored roles in this field.
How to find technical customer support visa sponsorship jobs in Illinois?
Migrate Mate filters job listings specifically for roles that offer visa sponsorship, making it straightforward to browse technical customer support openings in Illinois without sorting through positions that won't support work authorization. You can filter by state and role type to surface relevant employers in the Chicago metro and surrounding suburbs. This saves significant time compared to manually screening general job postings.
Are there any Illinois-specific considerations for technical customer support visa sponsorship?
Illinois employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements for the Chicago metropolitan statistical area, which are generally higher than national averages given the city's cost of living. The University of Illinois and Northwestern University supply a steady pipeline of international graduates into technical roles, meaning employers in the Chicago area are generally familiar with sponsorship processes for this role category.
What is the prevailing wage for sponsored technical customer support jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.