Technical Customer Support Visa Sponsorship Jobs in Minnesota
Minnesota's technical customer support market is anchored by major employers like Best Buy, Optum, and Medtronic, alongside a growing fintech and enterprise software sector in the Twin Cities. Companies in Minneapolis and Saint Paul actively hire for technical support roles and have established histories of sponsoring H-1B visa and other work visas for qualified international candidates.
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Get Access To All JobsCompany Description
Collabera Inc (Staffing Firm).
We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.
Job Description
Job Title: Technical Support Specialist/Customer Service
Location: 1985 Douglas Drive Golden Valley MN USA 55422
Duration: 6 months (high chances of extension)
Position Summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
- Understand SAP’s functionality and be able to maneuver through the system efficiently
- Champion’s process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
- Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
- Managing offsite inventory
- Planning/managing orders required for production lines
- Placing purchase orders with suppliers
- Perform manual shipping/invoicing transactions within SAP
- Understanding and enforcing software license agreements as well as enforcing legal restrictions.
- Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
- Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
- High school diploma or GED
- Minimum of 1-2 years of customer service experience in an inbound call center
- 6 months of SAP experience within the past 5 years
- Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
- BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)collabera.com
973-805-7557
Company Description
Collabera Inc (Staffing Firm).
We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.
Job Description
Job Title: Technical Support Specialist/Customer Service
Location: 1985 Douglas Drive Golden Valley MN USA 55422
Duration: 6 months (high chances of extension)
Position Summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
- Understand SAP’s functionality and be able to maneuver through the system efficiently
- Champion’s process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
- Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
- Managing offsite inventory
- Planning/managing orders required for production lines
- Placing purchase orders with suppliers
- Perform manual shipping/invoicing transactions within SAP
- Understanding and enforcing software license agreements as well as enforcing legal restrictions.
- Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
- Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
- High school diploma or GED
- Minimum of 1-2 years of customer service experience in an inbound call center
- 6 months of SAP experience within the past 5 years
- Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
- BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)collabera.com
973-805-7557
Technical Customer Support Job Roles in Minnesota
See all 49+ Technical Customer Support Jobs in Minnesota
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Search Technical Customer Support Jobs in MinnesotaTechnical Customer Support Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Minnesota?
Best Buy, Optum, Medtronic, and Ecolab are among the Minnesota employers with documented H-1B sponsorship histories that include technical customer support and related roles. Enterprise software firms in the Minneapolis-Saint Paul metro, including those in the healthcare IT and financial technology sectors, have also filed Labor Condition Applications for these positions. Sponsorship patterns vary by company size, role level, and business need.
Which visa types are most common for technical customer support roles in Minnesota?
The H-1B is the most common visa category for technical customer support roles in Minnesota, particularly when the position requires a bachelor's degree in a specific technical field such as computer science, information systems, or engineering. Candidates already holding TN visa, L-1 visa, or O-1 visa status may also find employers willing to support transfers. F-1 graduates on OPT can often begin work before transitioning to employer-sponsored status.
Which cities in Minnesota have the most technical customer support sponsorship jobs?
Minneapolis and Saint Paul account for the large majority of technical customer support visa sponsorship opportunities in Minnesota. The broader Twin Cities metro, including suburbs like Bloomington, Eden Prairie, and Plymouth, is home to corporate headquarters and regional offices that generate most of the demand. Rochester sees some activity tied to healthcare technology employers connected to the Mayo Clinic ecosystem.
How to find technical customer support visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it a practical starting point for international candidates targeting technical customer support roles in Minnesota. You can search by state and role type to surface positions from Twin Cities employers with active sponsorship histories. Pairing Migrate Mate with direct applications to companies like Best Buy or Optum that have established sponsorship programs improves your chances.
Are there state-specific or role-specific considerations for technical customer support sponsorship in Minnesota?
Technical customer support roles in Minnesota must meet the Department of Labor's prevailing wage requirements for the relevant occupational classification and geographic area, which are assessed at the time the employer files the Labor Condition Application. Minnesota's concentration of healthcare IT and enterprise software companies means many technical support roles involve specialized tools or regulated data environments, which can strengthen the specialty occupation argument supporting an H-1B petition.
What is the prevailing wage for sponsored technical customer support jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.