Technical Customer Support Visa Sponsorship Jobs in New York
New York is one of the top states for technical customer support visa sponsorship, with major employers spanning financial technology, enterprise software, and media technology concentrated in New York City. Companies like Bloomberg, Salesforce, and Datadog regularly hire for technical support roles and have established H-1B sponsorship programs. Opportunities also exist in Albany and Buffalo.
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Get Access To All JobsINTRODUCTION
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
At Hayward, we deliver exceptional products, outstanding service, and innovative technology to transform the experience of water. Guided by our values of Care, Respect, Lead, and Grow, we are committed to creating safe, smart, and sustainable solutions that inspire happiness and well-being.
The Technical Sales Manager (TSM) provides field-based technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. As a key resource for technical expertise and decision-making, the TSM plays a critical role in driving customer satisfaction and sales growth. This TSM will service the Long Island, NY territory.
Responsibilities
-
Strategic Collaboration and Market Development
-
Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
- Identify opportunities to grow sales within specific product categories, customer segments, or markets.
- Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
-
Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
-
Service Network Management
-
Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
- Identify and recruit service providers to address network gaps.
- Serve as a technical resource and resolve escalated service issues.
-
Train service providers directly or in collaboration with the RSTM.
-
Territory Management and Sales Support
-
Manage territory budgets and contribute to annual sales planning.
- Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
- Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
-
Facilitate training events and participate in trade shows and other local events to engage customers.
-
Technical Expertise and Customer Support
-
Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
- Address and resolve escalated customer service issues.
- Conduct on-site repairs or education sessions as needed.
QUALIFICATIONS
Requirements
- High school diploma required; 4-year degree or pool industry experience preferred.
- 3+ years of technical experience in the pool industry, ideally in a field-management role.
- Expertise in swimming pool products, repairs, and applications. Proficiency in business tools and reporting systems.
- Strong skills in problem-solving, collaboration, and project management.
- Reside within Long Island to facilitate effective coverage.
Why Join Us?
At Hayward, we value diversity and are committed to fostering an inclusive environment where everyone can contribute, grow, and thrive. As a TSM, you'll play a pivotal role in driving innovation and creating solutions that inspire happiness and well-being in our customers and communities.
Ready to Make a Splash?
Apply today to join our team and make a difference with Hayward!
INTRODUCTION
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
At Hayward, we deliver exceptional products, outstanding service, and innovative technology to transform the experience of water. Guided by our values of Care, Respect, Lead, and Grow, we are committed to creating safe, smart, and sustainable solutions that inspire happiness and well-being.
The Technical Sales Manager (TSM) provides field-based technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. As a key resource for technical expertise and decision-making, the TSM plays a critical role in driving customer satisfaction and sales growth. This TSM will service the Long Island, NY territory.
Responsibilities
-
Strategic Collaboration and Market Development
-
Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
- Identify opportunities to grow sales within specific product categories, customer segments, or markets.
- Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
-
Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
-
Service Network Management
-
Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
- Identify and recruit service providers to address network gaps.
- Serve as a technical resource and resolve escalated service issues.
-
Train service providers directly or in collaboration with the RSTM.
-
Territory Management and Sales Support
-
Manage territory budgets and contribute to annual sales planning.
- Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
- Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
-
Facilitate training events and participate in trade shows and other local events to engage customers.
-
Technical Expertise and Customer Support
-
Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
- Address and resolve escalated customer service issues.
- Conduct on-site repairs or education sessions as needed.
QUALIFICATIONS
Requirements
- High school diploma required; 4-year degree or pool industry experience preferred.
- 3+ years of technical experience in the pool industry, ideally in a field-management role.
- Expertise in swimming pool products, repairs, and applications. Proficiency in business tools and reporting systems.
- Strong skills in problem-solving, collaboration, and project management.
- Reside within Long Island to facilitate effective coverage.
Why Join Us?
At Hayward, we value diversity and are committed to fostering an inclusive environment where everyone can contribute, grow, and thrive. As a TSM, you'll play a pivotal role in driving innovation and creating solutions that inspire happiness and well-being in our customers and communities.
Ready to Make a Splash?
Apply today to join our team and make a difference with Hayward!
Technical Customer Support Job Roles in New York
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Search Technical Customer Support Jobs in New YorkTechnical Customer Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in New York?
Several large technology and financial services companies based in New York have a history of sponsoring H-1B workers for technical customer support positions. Bloomberg LP, Salesforce, Datadog, IBM, and Persistent Systems are among employers with documented sponsorship activity in this role category. Enterprise software companies and financial technology firms in Midtown Manhattan tend to have more established immigration support infrastructure than smaller startups.
Which visa types are most common for technical customer support roles in New York?
The H-1B is the most common visa category for technical customer support roles in New York, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field, such as computer science or information systems. Candidates from Australia may be eligible for the E-3 visa, which has no lottery. Canadians and Mexicans may qualify under the TN visa category for certain technical roles.
How to find technical customer support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters technical customer support roles in New York by verified visa sponsorship history. Rather than sorting through thousands of general listings, you can search directly for New York-based employers that have filed Labor Condition Applications or H-1B petitions for this role category. Setting up alerts on Migrate Mate helps you respond quickly when new positions are posted.
Which cities in New York have the most technical customer support sponsorship jobs?
New York City accounts for the overwhelming majority of technical customer support sponsorship opportunities in the state, particularly in Midtown Manhattan, the Flatiron District, and Hudson Yards where enterprise technology companies are concentrated. Albany has a smaller but steady pool of positions tied to state government technology contractors. Buffalo has seen growing activity from financial services and healthcare IT companies establishing regional operations there.
Are there any New York-specific considerations for technical customer support visa sponsorship?
New York City's prevailing wage requirements for H-1B positions are among the highest in the country, reflecting the city's high cost of living, and employers must certify that offered wages meet Department of Labor standards before filing. New York also has a strong pipeline of international technical talent through universities like NYU, Columbia, and Cornell Tech, meaning competition for sponsored roles is significant. Roles that clearly require technical troubleshooting skills tied to a specific degree field tend to have stronger sponsorship outcomes.
What is the prevailing wage for sponsored technical customer support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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