Technical Customer Support Visa Sponsorship Jobs in New York
New York is one of the top states for technical customer support visa sponsorship, with major employers spanning financial technology, enterprise software, and media technology concentrated in New York City. Companies like Bloomberg, Salesforce, and Datadog regularly hire for technical support roles and have established H-1B visa sponsorship programs. Opportunities also exist in Albany and Buffalo.
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Fauna Robotics is seeking a Manager, Customer Support Engineering to build and lead our customer support organization. This team will serve as the primary technical interface between Fauna and our customers, owning the end-to-end support experience across deployment, operation, troubleshooting, escalation, and resolution of issues involving our humanoid robots. Our initial customers are robotics researchers, universities, and enterprise engineering teams. Over time, this organization will evolve to support broader commercial and consumer deployments.
Key job responsibilities
- Build, hire, develop, and lead the Customer Support Engineering organization, including senior engineers and future support managers.
- Own the end-to-end customer support experience, including case management, technical escalation, customer communication, root cause analysis, and issue resolution.
- Lead complex investigations spanning robotics hardware, embedded systems, Linux, networking, cloud services, AI software, and customer environments.
- Establish the support operating model, including staffing, SLAs, escalation paths, diagnostics, tooling, knowledge management, customer documentation, training, and metrics.
- Partner with Engineering, Reliability, Manufacturing, Product, and Operations to drive permanent corrective actions, improve serviceability, and reduce recurring field issues.
- Own executive and high-severity customer escalations while ensuring the team maintains clear accountability from initial contact through verified resolution.
- Define the long-term roadmap for scaling from high-touch support for technical customers to a broader commercial and consumer support model.
- Use field data and customer feedback to influence product priorities, reliability improvements, supportability, and deployment readiness.
About the team
Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products.
Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful.
At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Bachelor's degree or foreign equivalent in robotics, mechanical engineering, electrical engineering, or a related field
- 10+ years of experience in technical support, customer support engineering, field engineering, developer support, or a similar technical customer-facing function.
- 5+ years of experience leading technical teams, including managers or senior technical leaders.
- Experience supporting complex products that combine hardware, software, networking, and cloud services.
- Experience building support organizations, operating mechanisms, and technical escalation processes in a growing environment.
- Demonstrated ability to manage executive customer escalations and drive cross-functional technical issues to closure.
PREFERRED QUALIFICATIONS
- Experience supporting robotics, autonomous systems, industrial automation, embedded Linux, or other complex electromechanical products.
- Experience building a support function at an early-stage or rapidly scaling technology company.
- Experience with CRM, ticketing, remote diagnostics, knowledge management, and support analytics platforms.
- Experience using customer and field data to influence product quality, serviceability, and roadmap priorities.
- Experience scaling support from enterprise technical customers toward high-volume commercial or consumer products.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 157,100.00 - 212,600.00 USD annually
DESCRIPTION
Fauna Robotics is seeking a Manager, Customer Support Engineering to build and lead our customer support organization. This team will serve as the primary technical interface between Fauna and our customers, owning the end-to-end support experience across deployment, operation, troubleshooting, escalation, and resolution of issues involving our humanoid robots. Our initial customers are robotics researchers, universities, and enterprise engineering teams. Over time, this organization will evolve to support broader commercial and consumer deployments.
Key job responsibilities
- Build, hire, develop, and lead the Customer Support Engineering organization, including senior engineers and future support managers.
- Own the end-to-end customer support experience, including case management, technical escalation, customer communication, root cause analysis, and issue resolution.
- Lead complex investigations spanning robotics hardware, embedded systems, Linux, networking, cloud services, AI software, and customer environments.
- Establish the support operating model, including staffing, SLAs, escalation paths, diagnostics, tooling, knowledge management, customer documentation, training, and metrics.
- Partner with Engineering, Reliability, Manufacturing, Product, and Operations to drive permanent corrective actions, improve serviceability, and reduce recurring field issues.
- Own executive and high-severity customer escalations while ensuring the team maintains clear accountability from initial contact through verified resolution.
- Define the long-term roadmap for scaling from high-touch support for technical customers to a broader commercial and consumer support model.
- Use field data and customer feedback to influence product priorities, reliability improvements, supportability, and deployment readiness.
About the team
Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products.
Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful.
At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Bachelor's degree or foreign equivalent in robotics, mechanical engineering, electrical engineering, or a related field
- 10+ years of experience in technical support, customer support engineering, field engineering, developer support, or a similar technical customer-facing function.
- 5+ years of experience leading technical teams, including managers or senior technical leaders.
- Experience supporting complex products that combine hardware, software, networking, and cloud services.
- Experience building support organizations, operating mechanisms, and technical escalation processes in a growing environment.
- Demonstrated ability to manage executive customer escalations and drive cross-functional technical issues to closure.
PREFERRED QUALIFICATIONS
- Experience supporting robotics, autonomous systems, industrial automation, embedded Linux, or other complex electromechanical products.
- Experience building a support function at an early-stage or rapidly scaling technology company.
- Experience with CRM, ticketing, remote diagnostics, knowledge management, and support analytics platforms.
- Experience using customer and field data to influence product quality, serviceability, and roadmap priorities.
- Experience scaling support from enterprise technical customers toward high-volume commercial or consumer products.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 157,100.00 - 212,600.00 USD annually
Technical Customer Support Job Roles in New York
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Search Technical Customer Support Jobs in New YorkTechnical Customer Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in New York?
Several large technology and financial services companies based in New York have a history of sponsoring H-1B workers for technical customer support positions. Bloomberg LP, Salesforce, Datadog, IBM, and Persistent Systems are among employers with documented sponsorship activity in this role category. Enterprise software companies and financial technology firms in Midtown Manhattan tend to have more established immigration support infrastructure than smaller startups.
Which visa types are most common for technical customer support roles in New York?
The H-1B is the most common visa category for technical customer support roles in New York, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field, such as computer science or information systems. Candidates from Australia may be eligible for the E-3 visa, which has no lottery. Canadians and Mexicans may qualify under the TN visa category for certain technical roles.
How to find technical customer support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters technical customer support roles in New York by verified visa sponsorship history. Rather than sorting through thousands of general listings, you can search directly for New York-based employers that have filed Labor Condition Applications or H-1B petitions for this role category. Setting up alerts on Migrate Mate helps you respond quickly when new positions are posted.
Which cities in New York have the most technical customer support sponsorship jobs?
New York City accounts for the overwhelming majority of technical customer support sponsorship opportunities in the state, particularly in Midtown Manhattan, the Flatiron District, and Hudson Yards where enterprise technology companies are concentrated. Albany has a smaller but steady pool of positions tied to state government technology contractors. Buffalo has seen growing activity from financial services and healthcare IT companies establishing regional operations there.
Are there any New York-specific considerations for technical customer support visa sponsorship?
New York City's prevailing wage requirements for H-1B positions are among the highest in the country, reflecting the city's high cost of living, and employers must certify that offered wages meet Department of Labor standards before filing. New York also has a strong pipeline of international technical talent through universities like NYU, Columbia, and Cornell Tech, meaning competition for sponsored roles is significant. Roles that clearly require technical troubleshooting skills tied to a specific degree field tend to have stronger sponsorship outcomes.
What is the prevailing wage for sponsored technical customer support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.