Technical Customer Support Visa Sponsorship Jobs in Florida

Job Description Summary

Under limited supervision, utilizes specialized knowledge and skills obtained through education and experience to provide corporate meeting support for audio and video teleconferencing with remote locations and branch offices. Participates in establishing objectives and developing processes and procedures for AV technology and training of other Office Services staff. Train, assign, and monitor the work of others as it relates to classroom utilization and resources.

Researches current technology and makes recommendations to management on necessary upgrades to existing equipment. Works with other home office departments and branches to evaluate their AV needs and make recommendations based on the scope of the project. Responsible for all aspects of scheduling home office classrooms and resources. Provides advanced level software and hardware support to assigned functional area(s) in the acquisition, implementation and operation of end-user applications and serves as liaison with Information Technology. Tasks require originality and ingenuity in making decisions.

Job Description

Responsibilities:

• Sets up audio and video production equipment as needed and assists end user with technical questions or concerns.
• Schedules all home office classrooms and other identified common space and resources to support in-house corporate events.
• Supports, monitors, tests and troubleshoots hardware/software problems for AV infrastructure and Office Services departments.
• Creates written policies for the utilization of our classroom space and audio visual resources to support corporate events.
• Assists presenters and facilitates AV equipment during presentations and events.
• Researches current technology and makes recommendations for upgrades.
• Works with other departments and branches on special requests to evaluate their AV needs.
• Acts as liaison with outside vendors in providing service and support for AV systems.
• Maintains inventory of AV equipment.
• Trains others in the utilization and support of the AV technology for use at the Home Office campus.
• Provides advanced administrative technical liaison support to assigned functional areas.
• Assists in coordinating software/hardware purchases and moves for assigned functional area.
• Communicates technical information to others.
• Prepares workstation hardware, software and network access for new associates.
• Facilitates network password and virus protection for end users in assigned functional area.
• Provide support for enterprise video collaboration solution, currently Zoom.
• Provide support for enterprise automatic call distribution digital phone solution, currently Verizon Contact Center.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• Audio Video production and postproduction.
• Advanced understanding of audiovisual technology including operations, set up, and troubleshooting of equipment.
• Microsoft Office applications.
• Desktops and laptops with Windows operating systems and Microsoft Office suite and peripherals.
• Mobile devices with iOS and Android operating systems.
• Advanced computer systems maintenance; technical and operational problem solving; including display technologies.
• Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations.
• PC hardware sufficient to install, move and customize workstations.
• Zoom enterprise solution to include Zoom application, Zoom Room, Zoom meeting and webinar capabilities.
• Verizon Contact Center enterprise solution to include general functionality and troubleshooting.
• Audiovisual communication protocols to include, but not limited to, AVoIP, VoIP, H.323, SIP, H.264, H.265, H.239, and RS-232.
• Networking infrastructure hardware, software and services to include, but not limited to, cabling, routers, switches, gateways, VLAN, LAN, WAN, firewalls, and wireless protocols.

Skill in:

• Operating and troubleshooting Audio Video technology.
• Microsoft Outlook proficiency.
• Developing written policies and procedures.
• Providing strong customer service and support.
• Troubleshooting hardware and software problems.
• Setting up hardware, software and network access for end users.
• Customizing workstations.
• Support Zoom meetings/webinars to include scheduling, registration page creation, and live event support to include screen sharing management, attendee view selection, managing panelist/participant audio and video, polling selection, and Q&A management.
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Leadership principles and concepts.

Ability to:

• Work well within established corporate culture.
• Communicate and assist senior management and other end users with the utilization of our AV equipment and microphones.
• Establish objectives and develop processes and procedures for AV technology.
• Research current technology and make recommendations to management on necessary upgrades.
• Work with customers to evaluate their AV needs and make recommendations accordingly.
• Establish working relationships with senior leadership, department leadership/management, corporate meeting managers/planners, Marketing account managers, Marketing media producers and other miscellaneous customers.
• Partner with other functional areas within the firm to accomplish objectives.
• Coordinate and prioritize all home office classroom utilization and functions.
• Influence, motivate and persuade others to achieve desired outcomes.
• Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships at all levels of the organization and outside vendors including negotiating resources.
• Read, comprehend and apply technical information.
• Maintain currency in best practices for AV technology, hardware and software support.
• Ability to lift equipment, including recording gear and cameras, weighing up to 30 pounds, from floor to above waist utilizing proper lifting techniques.
• Adhere to minimal outside interaction during and after normal business hours as it may be required.
• Lead by example.

Educational/Previous Experience Requirements

• High School Degree or Equivalent and a minimum of six (6) years’ experience in Audio Visual Technology and (2) years’ experience with providing Technical Liaison support for PC’s and/or other computer operating systems.
• OR ~
• An equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

• Certified Technology Specialist (CTS) certification or ability to obtain within 180 days.
• Raymond James Installer Technical Liaison certification or ability to obtain within 180 days.

Education

High School (HS)

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Less than 25%

Workstyle

Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.