Technical Customer Support Visa Sponsorship Jobs in Florida
Florida's technical customer support market spans Miami's fintech and Latin American tech hubs, Tampa's growing SaaS corridor, and Orlando's simulation and defense technology firms. Companies like Chewy, Magic Leap, and Citigroup have hired technical support professionals in Florida, with visa sponsorship available for qualified international candidates across these major metros.
Find Technical Customer Support JobsOverview
Showing 5 of 470+ Technical Customer Support Jobs in Florida with Visa Sponsorship
See all 470+ Technical Customer Support Jobs in Florida with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Customer Support Jobs in Florida with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are on a journey of continuous growth – now looking for our next star – a passionate Technical Customer Support Manager. This position reports to the Director of Technical Customer Service & Warranty and will work in the Pompano Beach, FL facility.
ROLE AND RESPONSIBILITIES
As the Technical Customer Support Manager, you will lead and develop a team of Technical Support Representatives through coaching, mentoring, performance management, and goal setting. You will provide technical support and guidance to internal and external customers regarding Dometic air conditioning and refrigeration products, oversee technical training programs, manage warranty claim resolution, and negotiate customer settlements when needed. This role also includes field support, product inspections, and assisting with liability claim investigations while delivering exceptional customer service through phone, email, and in-person interactions.
General Responsibilities
- Establish goals and evaluations for Tech support team
- Monitor workload for even distribution
- Provide Technical expertise for liability claims against Dometic
- Provide accurate technical assistance on all Dometic air conditioning and refrigeration products to include core, legacy and newly released product.
- Provide explanation of warranty process, collect complete information required and enter into system.
- Maintain well organized notes of each call.
WHAT DO WE OFFER?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
BASIC QUALIFICATIONS
The ideal candidate will bring proven experience in technical support leadership and customer service excellence. Additionally, they will have acquired the following qualifications and experiences:
- High School graduate or equivalent
- 10-15 years of manufacturing or field service of air conditioning and refrigeration equipment
- 10 years of technical support experience to include field work and training sessions
- Strong knowledge of computers and Dometic programs and processes
- EPA Clean Air 608 Type I and II certificate
- Expert knowledge of air conditioning operation to include refrigerant circuit and controls
- Sound logic skills for working through diagnostics
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Strong written and verbal communication skills
- Exemplary standards of ethics, integrity, and accountability
- High attention to detail and strong organizational skills
- Patience and people skills to calm aggravated customers
Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Follow through to ensure customer issue is resolved.
- Communicate to Quality and Engineering when a trending problem is recognized.
- Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
- Strong focus in field service and technical training sessions
- Train Level I, II & III TSR’s
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are on a journey of continuous growth – now looking for our next star – a passionate Technical Customer Support Manager. This position reports to the Director of Technical Customer Service & Warranty and will work in the Pompano Beach, FL facility.
ROLE AND RESPONSIBILITIES
As the Technical Customer Support Manager, you will lead and develop a team of Technical Support Representatives through coaching, mentoring, performance management, and goal setting. You will provide technical support and guidance to internal and external customers regarding Dometic air conditioning and refrigeration products, oversee technical training programs, manage warranty claim resolution, and negotiate customer settlements when needed. This role also includes field support, product inspections, and assisting with liability claim investigations while delivering exceptional customer service through phone, email, and in-person interactions.
General Responsibilities
- Establish goals and evaluations for Tech support team
- Monitor workload for even distribution
- Provide Technical expertise for liability claims against Dometic
- Provide accurate technical assistance on all Dometic air conditioning and refrigeration products to include core, legacy and newly released product.
- Provide explanation of warranty process, collect complete information required and enter into system.
- Maintain well organized notes of each call.
WHAT DO WE OFFER?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
BASIC QUALIFICATIONS
The ideal candidate will bring proven experience in technical support leadership and customer service excellence. Additionally, they will have acquired the following qualifications and experiences:
- High School graduate or equivalent
- 10-15 years of manufacturing or field service of air conditioning and refrigeration equipment
- 10 years of technical support experience to include field work and training sessions
- Strong knowledge of computers and Dometic programs and processes
- EPA Clean Air 608 Type I and II certificate
- Expert knowledge of air conditioning operation to include refrigerant circuit and controls
- Sound logic skills for working through diagnostics
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Strong written and verbal communication skills
- Exemplary standards of ethics, integrity, and accountability
- High attention to detail and strong organizational skills
- Patience and people skills to calm aggravated customers
Dometic’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Follow through to ensure customer issue is resolved.
- Communicate to Quality and Engineering when a trending problem is recognized.
- Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
- Strong focus in field service and technical training sessions
- Train Level I, II & III TSR’s
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Technical Customer Support Job Roles in Florida
See all 470+ Technical Customer Support Jobs in Florida
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Technical Customer Support Jobs in FloridaTechnical Customer Support Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for technical customer support roles in Florida?
Florida employers with a track record of sponsoring technical customer support professionals include Chewy (headquartered in Dania Beach), Citigroup's Miami operations, and technology firms in the Tampa Bay area such as ConnectWise and Vericast. Defense and simulation companies around Orlando, including Lockheed Martin and L3Harris, also hire technical support staff and have sponsored H-1B visa workers in related roles.
Which visa types are most common for technical customer support roles in Florida?
The H-1B is the most common visa for technical customer support roles in Florida when the position requires a specialized bachelor's degree, such as computer science or information systems. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore the TN visa under the 'Computer Systems Analyst' or similar qualifying categories. Each requires the employer to demonstrate the role meets specialty occupation standards.
Which cities in Florida have the most technical customer support sponsorship jobs?
Miami leads Florida for technical customer support sponsorship activity, driven by its concentration of fintech firms, Latin American regional headquarters, and cloud services companies. Tampa follows closely, with a strong SaaS and cybersecurity employer base. Orlando's simulation, defense tech, and hospitality technology sectors also generate consistent demand. Jacksonville has a smaller but growing presence through financial services and healthcare IT employers.
How to find technical customer support visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for technical customer support roles in Florida without sorting through positions that don't offer sponsorship. You can filter by city, employer, and role type to focus on Florida's major hubs like Miami, Tampa, and Orlando. Migrate Mate also provides information on which visa categories apply to technical support positions.
Are there state-specific factors that affect visa sponsorship for technical customer support jobs in Florida?
Florida has no state income tax, which affects prevailing wage benchmarking indirectly since candidates may accept lower gross offers compared to high-tax states. Employers must still meet Department of Labor prevailing wage requirements for the specific metro area where the role is based, and Miami, Tampa, and Orlando each have different wage tiers. Florida's large international workforce also means many employers are familiar with H-1B and E-3 sponsorship processes, particularly in Miami's multinational corporate sector.
What is the prevailing wage for sponsored technical customer support jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.