Customer Success Account Manager Visa Sponsorship Jobs in New Jersey
Customer success account manager visa sponsorship jobs in New Jersey are concentrated in the state's technology and pharmaceutical corridors, with employers in Newark, Jersey City, Hoboken, and Princeton actively hiring. Companies like Johnson & Johnson, Cognizant, and enterprise SaaS firms operating out of North Jersey regularly sponsor international candidates for client-facing account management roles.
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Get Access To All JobsJob Function: Sales
Location:
US
Work Location (for field-based positions): Newark, NJ
Work Flexibility: Field-based
Pay Range:
Job ID: 6037
Location: New Jersey.
Territory Coverage: Regional with extensive customer site travel throughout the state of NJ, sometimes outside.
About KARL STORZ
At KARL STORZ, we are committed to advancing healthcare through innovative medical technologies and exceptional customer experiences. Our team partners with healthcare providers to maximize the value of their investments, drive technology adoption, and improve outcomes across the surgical environment. Join us and become part of a collaborative organization dedicated to transforming operating room technology and customer success.
About the Role
KARL STORZ is seeking a highly motivated Customer Success Utilization Manager (CSUM) to serve as the regional expert responsible for driving adoption, utilization, and long-term success of our Operating Room Integration and Video Technologies.
This position can be based on and will support customers throughout the assigned region. As a trusted advisor, you will partner directly with hospitals, physicians, clinicians, executive leadership teams, and internal stakeholders to ensure customers maximize the value of their OR1 and video integrations following installation.
The ideal candidate combines technical expertise, project management skills, customer-facing consulting experience, and a passion for helping healthcare organizations achieve measurable outcomes through technology utilization and adoption.
Drive Customer Adoption & Success
- Develop customized onboarding and utilization strategies that help customers realize the full value of their OR1 and video technology investments.
- Create and execute customer-specific adoption plans designed to increase engagement and technology utilization.
- Analyze customer usage metrics and trends to identify opportunities for growth and optimization.
- Establish key performance indicators and business plans to support long-term adoption and success.
Lead Post-Installation Project Management
- Manage customer onboarding, go-live activities, and post-installation implementation plans.
- Monitor project milestones and ensure successful deployment and utilization of hardware and software solutions.
- Review, update, and maintain onboarding documentation and customer success plans.
- Serve as a strategic consultant to guide customers through deployment and change management initiatives.
Serve as a Technical Subject Matter Expert
- Become the regional expert on KARL STORZ video systems, OR1 integration platforms, software applications, and operating room workflows.
- Provide product expertise and consultative guidance regarding technology utilization and best practices.
- Support software upgrades, technology enhancements, and adoption of new system capabilities.
- Educate customers on clinical workflows and procedural applications that maximize technology effectiveness.
Deliver Training & Education
- Train physicians, clinicians, nurses, administrators, and support staff across multiple care settings.
- Design and deliver customized training programs based on customer needs and technology configurations.
- Expand adoption by onboarding additional users throughout the customer's healthcare network.
- Provide ongoing education to drive sustained utilization and user engagement.
Build Executive Relationships
- Facilitate Quarterly Business Reviews with customer leadership teams.
- Present utilization metrics, adoption trends, and strategic recommendations.
- Collaborate closely with Sales, Service, and Customer Success teams to support account growth and customer retention.
- Maintain strong relationships with healthcare stakeholders across clinical and administrative departments.
Champion Customer Satisfaction
- Collect and analyze customer feedback to identify opportunities for continuous improvement.
- Help ensure every customer experiences a best-in-class onboarding journey.
- Act as a trusted advisor and advocate for customer success throughout the lifecycle of the relationship.
What You Bring
Required Qualifications
- Bachelor's degree with demonstrated technical aptitude, or equivalent combination of education and experience.
- Minimum 2-3 years of experience in:
- Operating Room Sales or Service, OR
- A technical customer-facing role requiring strong technical acumen, OR
- KARL STORZ Video and Integration Service/Support experience.
- Strong project management and customer relationship management capabilities.
- Proven experience training, educating, or consulting with customers.
- Excellent presentation, communication, organizational, and problem-solving skills.
- Ability to work effectively in a matrixed environment and collaborate across functions.
- Willingness and ability to travel extensively throughout the assigned region.
Preferred Qualifications
- Experience within the medical device, healthcare, operating room, audiovisual, or integration technology industry.
- Advanced knowledge of clinical workflows and operating room processes.
- Experience designing implementation plans and driving successful customer adoption programs.
- Experience analyzing utilization metrics and translating data into action plans.
- Knowledge of software adoption strategies and change management principles.
What Will Make You Successful
- A passion for helping customers achieve measurable results through technology.
- Strong leadership presence and consultative communication skills.
- Intellectual curiosity and a desire to continuously learn and improve.
- Ability to thrive in fast-paced, evolving environments.
- Exceptional customer focus and relationship-building capabilities.
- Creativity in developing innovative adoption and utilization strategies.
- Confidence working with executive leaders, clinicians, and technical stakeholders.
- A demonstrated commitment to collaboration, accountability, and customer satisfaction.
Travel & Work Environment
Location:
- Frequent travel to customer locations including hospitals, operating rooms, laboratories, and surgery centers.
- Ability to travel up to 50% or more based on customer and business requirements.
- Must possess a valid driver's license and maintain a satisfactory driving record.
- Work directly with healthcare professionals and advanced medical technologies in clinical environments.
#LI-MN1
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
- 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- HSA Savings Accounts with company contribution
- Life, STD & LTD Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-reimbursement
- Fitness reimbursement of up to $200 annually
- And much more!
Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Get in Contact
6037
Job Function: Sales
Location:
US
Work Location (for field-based positions): Newark, NJ
Work Flexibility: Field-based
Pay Range:
Job ID: 6037
Location: New Jersey.
Territory Coverage: Regional with extensive customer site travel throughout the state of NJ, sometimes outside.
About KARL STORZ
At KARL STORZ, we are committed to advancing healthcare through innovative medical technologies and exceptional customer experiences. Our team partners with healthcare providers to maximize the value of their investments, drive technology adoption, and improve outcomes across the surgical environment. Join us and become part of a collaborative organization dedicated to transforming operating room technology and customer success.
About the Role
KARL STORZ is seeking a highly motivated Customer Success Utilization Manager (CSUM) to serve as the regional expert responsible for driving adoption, utilization, and long-term success of our Operating Room Integration and Video Technologies.
This position can be based on and will support customers throughout the assigned region. As a trusted advisor, you will partner directly with hospitals, physicians, clinicians, executive leadership teams, and internal stakeholders to ensure customers maximize the value of their OR1 and video integrations following installation.
The ideal candidate combines technical expertise, project management skills, customer-facing consulting experience, and a passion for helping healthcare organizations achieve measurable outcomes through technology utilization and adoption.
Drive Customer Adoption & Success
- Develop customized onboarding and utilization strategies that help customers realize the full value of their OR1 and video technology investments.
- Create and execute customer-specific adoption plans designed to increase engagement and technology utilization.
- Analyze customer usage metrics and trends to identify opportunities for growth and optimization.
- Establish key performance indicators and business plans to support long-term adoption and success.
Lead Post-Installation Project Management
- Manage customer onboarding, go-live activities, and post-installation implementation plans.
- Monitor project milestones and ensure successful deployment and utilization of hardware and software solutions.
- Review, update, and maintain onboarding documentation and customer success plans.
- Serve as a strategic consultant to guide customers through deployment and change management initiatives.
Serve as a Technical Subject Matter Expert
- Become the regional expert on KARL STORZ video systems, OR1 integration platforms, software applications, and operating room workflows.
- Provide product expertise and consultative guidance regarding technology utilization and best practices.
- Support software upgrades, technology enhancements, and adoption of new system capabilities.
- Educate customers on clinical workflows and procedural applications that maximize technology effectiveness.
Deliver Training & Education
- Train physicians, clinicians, nurses, administrators, and support staff across multiple care settings.
- Design and deliver customized training programs based on customer needs and technology configurations.
- Expand adoption by onboarding additional users throughout the customer's healthcare network.
- Provide ongoing education to drive sustained utilization and user engagement.
Build Executive Relationships
- Facilitate Quarterly Business Reviews with customer leadership teams.
- Present utilization metrics, adoption trends, and strategic recommendations.
- Collaborate closely with Sales, Service, and Customer Success teams to support account growth and customer retention.
- Maintain strong relationships with healthcare stakeholders across clinical and administrative departments.
Champion Customer Satisfaction
- Collect and analyze customer feedback to identify opportunities for continuous improvement.
- Help ensure every customer experiences a best-in-class onboarding journey.
- Act as a trusted advisor and advocate for customer success throughout the lifecycle of the relationship.
What You Bring
Required Qualifications
- Bachelor's degree with demonstrated technical aptitude, or equivalent combination of education and experience.
- Minimum 2-3 years of experience in:
- Operating Room Sales or Service, OR
- A technical customer-facing role requiring strong technical acumen, OR
- KARL STORZ Video and Integration Service/Support experience.
- Strong project management and customer relationship management capabilities.
- Proven experience training, educating, or consulting with customers.
- Excellent presentation, communication, organizational, and problem-solving skills.
- Ability to work effectively in a matrixed environment and collaborate across functions.
- Willingness and ability to travel extensively throughout the assigned region.
Preferred Qualifications
- Experience within the medical device, healthcare, operating room, audiovisual, or integration technology industry.
- Advanced knowledge of clinical workflows and operating room processes.
- Experience designing implementation plans and driving successful customer adoption programs.
- Experience analyzing utilization metrics and translating data into action plans.
- Knowledge of software adoption strategies and change management principles.
What Will Make You Successful
- A passion for helping customers achieve measurable results through technology.
- Strong leadership presence and consultative communication skills.
- Intellectual curiosity and a desire to continuously learn and improve.
- Ability to thrive in fast-paced, evolving environments.
- Exceptional customer focus and relationship-building capabilities.
- Creativity in developing innovative adoption and utilization strategies.
- Confidence working with executive leaders, clinicians, and technical stakeholders.
- A demonstrated commitment to collaboration, accountability, and customer satisfaction.
Travel & Work Environment
Location:
- Frequent travel to customer locations including hospitals, operating rooms, laboratories, and surgery centers.
- Ability to travel up to 50% or more based on customer and business requirements.
- Must possess a valid driver's license and maintain a satisfactory driving record.
- Work directly with healthcare professionals and advanced medical technologies in clinical environments.
#LI-MN1
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
- 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- HSA Savings Accounts with company contribution
- Life, STD & LTD Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-reimbursement
- Fitness reimbursement of up to $200 annually
- And much more!
Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Get in Contact
6037
Customer Success Account Manager Job Roles in New Jersey
See all Customer Success Account Manager Jobs in New Jersey
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Search Customer Success Account Manager Jobs in New JerseyCustomer Success Account Manager Jobs in New Jersey: Frequently Asked Questions
Which companies in New Jersey sponsor visas for customer success account managers?
Technology services firms, SaaS companies, and life sciences organizations are among the most active sponsors in New Jersey. Cognizant, Conduent, and Vonage have filed H-1B visa Labor Condition Applications for client-facing account management roles. Larger pharmaceutical and financial services employers headquartered in Princeton, Parsippany, and Newark also sponsor international candidates for customer success positions tied to enterprise accounts.
Which visa types realistically apply to customer success account manager roles in New Jersey?
H-1B is the most common path, provided the role requires a bachelor's degree in a directly related field such as business, communications, or information systems. F-1 students may work under OPT while pursuing sponsorship. Australian nationals can explore the E-3 visa, and Chilean or Singaporean nationals may qualify under H-1B1 visa. Employer-sponsored EB-2 or EB-3 green cards are also a longer-term option for experienced candidates.
Which cities in New Jersey have the most customer success account manager sponsorship jobs?
Jersey City and Newark lead for volume, particularly among financial technology and enterprise software firms with offices near the Hudson waterfront. Hoboken attracts mid-size SaaS employers. Princeton and the Route 1 corridor host life sciences and professional services companies that hire customer success account managers. Parsippany and Bridgewater are also active, with several Fortune 500 regional headquarters based there.
How to find customer success account manager visa sponsorship jobs in New Jersey?
Migrate Mate lists New Jersey employers with verified visa sponsorship history for customer success account manager roles, so you can focus your applications on companies that have sponsored international candidates before. Filtering by role and state surfaces active openings with relevant LCA filing activity, which is more reliable than applying speculatively to employers whose sponsorship track record is unclear.
Are there any New Jersey-specific factors that affect visa sponsorship for customer success account managers?
New Jersey's concentration of pharmaceutical, financial services, and enterprise technology employers creates consistent demand for customer success account managers who can manage complex B2B accounts. Rutgers University and NJIT produce graduates who sometimes transition into these roles on OPT. The state's proximity to New York City means some employers maintain dual-state operations, so sponsoring candidates for New Jersey-based roles through New York-linked legal entities is common.
What is the prevailing wage for sponsored customer success account manager jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.