Customer Success Lead Visa Sponsorship Jobs in New York
Customer success lead roles in New York draw from the state's dense concentration of SaaS, fintech, and enterprise tech companies, with major employers across Manhattan's Midtown and Flatiron districts and in emerging hubs like Brooklyn. International candidates with relevant experience in client retention and account growth can find sponsors among New York's established and high-growth software firms.
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Get Access To All JobsINTRODUCTION
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead, you'll build and lead the team that owns our business customers after the sale, with a focus on our mid-market accounts, making sure they get real value from the platform, renew, and grow with us.
ROLE AND RESPONSIBILITIES
In your day-to-day, you will
- Lead, coach, and grow a team of CSMs/Account Managers, with a coaching-first cadence: regular 1:1s, account and renewal reviews, call coaching, and QBRs
- Manage a small book of strategic mid-market accounts yourself, serve as the escalation point for the team's most important customers, and step into critical customer conversations
- Help build the post-sale operating model for mid-market customers, including account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales
- Manage and improve both scaled (programmatic, digital-led, automated) and higher-touch (dedicated CS, solution engineers, executive relationships, tailored plans) motions, placing customers into appropriate approaches
- Own the team's results for retention, renewals, and customer health, with accurate forecasting and collaboration with Sales on expansion and upsell
- Monitor customer health, usage, and risk signals, ensuring at-risk accounts receive timely and effective support
This is a hybrid position, and the team is expected to come to the office 3 days per week.
BASIC QUALIFICATIONS
- 5+ years of experience in account management or customer success in a B2B technology company, preferably a startup or high-growth environment
- 3+ years of experience directly managing and developing a team of account managers or customer success managers
- Proven track record of driving retention, renewals, and expansion across a book of customers, with a strong understanding of mid-market customers
- Experience running both a scaled, programmatic motion and a high-touch, hands-on motion, and knowing when to use each
- Strong communication and executive presence, with the ability to build relationships with customers from end users to senior stakeholders
- Data-driven and comfortable with CRM and reporting tools, ideally HubSpot, with accurate forecasting of renewals and expansion
- Experience managing enterprise customers – an advantage
ADDITIONAL INFORMATION
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.
Expected base compensation salary range $150,000 - $170,000. In addition to base pay you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
- Comprehensive health & life benefits including fully covered medical, dental and vision.
- Generous and flexible time off for personal recharge and special life moments
- Emotional and mental health support programs
- Allowances supporting nutrition, fitness and productivity
- 401K matching, with no vesting period
- Equity & ESPP
- We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
INTRODUCTION
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead, you'll build and lead the team that owns our business customers after the sale, with a focus on our mid-market accounts, making sure they get real value from the platform, renew, and grow with us.
ROLE AND RESPONSIBILITIES
In your day-to-day, you will
- Lead, coach, and grow a team of CSMs/Account Managers, with a coaching-first cadence: regular 1:1s, account and renewal reviews, call coaching, and QBRs
- Manage a small book of strategic mid-market accounts yourself, serve as the escalation point for the team's most important customers, and step into critical customer conversations
- Help build the post-sale operating model for mid-market customers, including account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales
- Manage and improve both scaled (programmatic, digital-led, automated) and higher-touch (dedicated CS, solution engineers, executive relationships, tailored plans) motions, placing customers into appropriate approaches
- Own the team's results for retention, renewals, and customer health, with accurate forecasting and collaboration with Sales on expansion and upsell
- Monitor customer health, usage, and risk signals, ensuring at-risk accounts receive timely and effective support
This is a hybrid position, and the team is expected to come to the office 3 days per week.
BASIC QUALIFICATIONS
- 5+ years of experience in account management or customer success in a B2B technology company, preferably a startup or high-growth environment
- 3+ years of experience directly managing and developing a team of account managers or customer success managers
- Proven track record of driving retention, renewals, and expansion across a book of customers, with a strong understanding of mid-market customers
- Experience running both a scaled, programmatic motion and a high-touch, hands-on motion, and knowing when to use each
- Strong communication and executive presence, with the ability to build relationships with customers from end users to senior stakeholders
- Data-driven and comfortable with CRM and reporting tools, ideally HubSpot, with accurate forecasting of renewals and expansion
- Experience managing enterprise customers – an advantage
ADDITIONAL INFORMATION
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.
Expected base compensation salary range $150,000 - $170,000. In addition to base pay you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
- Comprehensive health & life benefits including fully covered medical, dental and vision.
- Generous and flexible time off for personal recharge and special life moments
- Emotional and mental health support programs
- Allowances supporting nutrition, fitness and productivity
- 401K matching, with no vesting period
- Equity & ESPP
- We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Customer Success Lead Job Roles in New York
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Search Customer Success Lead Jobs in New YorkCustomer Success Lead Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success leads in New York?
New York-based technology and SaaS companies are the most active sponsors for customer success lead roles. Firms like Salesforce, Twilio, MongoDB, and Braze have offices in Manhattan and have filed H-1B visa Labor Condition Applications for client-facing roles in the past. Enterprise software companies and fintech platforms operating out of New York's tech corridors tend to sponsor for mid-to-senior customer success positions where specialized product knowledge and a relevant degree are required.
Which visa types realistically fit customer success lead roles in New York?
Customer success lead roles can qualify for H-1B status when the position requires at least a bachelor's degree in a directly related field such as business, communications, or information systems, meeting the specialty occupation standard. F-1 students may work under OPT while seeking employer sponsorship. Nationals from Australia or Chile and Singapore may explore E-3 visa or H-1B1 visa respectively if their role and degree satisfy specialty occupation requirements. Green card sponsorship through EB-2 or EB-3 is also possible for long-term hires.
Which cities in New York have the most customer success lead sponsorship jobs?
Manhattan accounts for the overwhelming majority of customer success lead sponsorship activity in New York, particularly in the Flatiron, Midtown, and Hudson Yards neighborhoods where SaaS and enterprise tech companies concentrate. Brooklyn's DUMBO tech hub has grown steadily and hosts a number of startups and scale-ups with sponsorship capacity. Albany and Buffalo have smaller but active employer bases, primarily in healthtech and education technology sectors that occasionally sponsor for senior customer success roles.
How to find customer success lead visa sponsorship jobs in New York?
Migrate Mate lists customer success lead roles at New York employers with verified visa sponsorship history, letting you search specifically by role and location rather than sorting through employers who do not sponsor. Because sponsorship capacity varies significantly by company size and structure in New York's diverse tech sector, using a platform built around verified sponsorship data saves considerable time. Filtering to New York on Migrate Mate surfaces both established enterprise employers and growth-stage companies actively hiring internationally.
Are there industry or role-specific considerations for customer success lead sponsorship in New York?
New York's customer success lead market skews heavily toward SaaS, fintech, media technology, and enterprise software, all sectors where employers are experienced with H-1B sponsorship. Roles that blend account management with technical product expertise tend to satisfy the specialty occupation requirement more clearly than purely relationship-focused positions. Columbia University, NYU, and Cornell Tech produce graduates who often enter customer success pipelines, meaning New York employers are familiar with sponsoring F-1 OPT candidates transitioning into full H-1B sponsorship.
What is the prevailing wage for sponsored customer success lead jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.