Customer Success Lead Visa Sponsorship Jobs in Washington
Customer success lead roles in Washington are concentrated among Seattle's established tech employers, including Microsoft, Amazon, Expedia, and Salesforce. The state's dense SaaS and cloud-services sector creates steady demand for experienced customer success professionals, with Bellevue, Redmond, and Seattle proper offering the highest concentration of sponsoring employers.
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This role can be located in one of our approved corporate offices in Seattle, WA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $82,700.00 - $140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $82,700.00 - $140,000.00 USD annually
Customer Success Lead Job Roles in Washington
See all Customer Success Lead Jobs in Washington
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Search Customer Success Lead Jobs in WashingtonCustomer Success Lead Jobs in Washington: Frequently Asked Questions
Which companies in Washington sponsor visas for customer success leads?
Washington's largest tech employers, including Microsoft, Amazon, Salesforce, and Expedia, have active H-1B visa and employment-based green card filing histories for customer-facing roles. Mid-size SaaS companies headquartered in Seattle and Bellevue, such as Outreach and Icertis, also sponsor international hires for customer success lead positions when candidates bring strong enterprise account management experience.
Which visa types realistically fit customer success lead roles in Washington?
Customer success lead roles in Washington can qualify under H-1B if the position requires a bachelor's degree in a directly related field such as business, communications, or information systems. F-1 OPT is an option for recent graduates whose degree relates to the role. For career-track sponsorship, employers can support EB-2 or EB-3 green card petitions, typically requiring a PERM labor certification filed with the DOL.
Which cities in Washington have the most customer success lead sponsorship jobs?
Seattle accounts for the largest share of customer success lead sponsorship activity in Washington, driven by its concentration of enterprise software and cloud-platform companies. Bellevue and Redmond follow closely, home to Microsoft and a range of SaaS startups. Kirkland and Bothell also have notable employer presence, particularly among mid-size technology and healthcare-tech firms that hire for scaled customer success programs.
How to find customer success lead visa sponsorship jobs in Washington?
Migrate Mate lists Washington employers with verified sponsorship histories for customer success lead roles, letting you search by city and filter to companies that have actively filed for similar positions. This is more reliable than browsing general postings, since Migrate Mate surfaces employers with demonstrated sponsorship track records rather than companies that simply mention visa support in a job description.
Are there any Washington-specific considerations for customer success leads seeking visa sponsorship?
Washington's tech-heavy employer base means customer success lead roles frequently align with H-1B specialty occupation requirements, particularly at enterprise SaaS companies where a business or technical degree is a genuine prerequisite. Washington has no state income tax, which affects total compensation planning. University pipelines from the University of Washington and Washington State University also supply OPT-eligible candidates that local employers are accustomed to hiring and sponsoring.
What is the prevailing wage for sponsored customer success lead jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.