Program Consultant, Worker's Compensation

The Workers’ Compensation Program Consultant is responsible for the comprehensive management, oversight, and optimization of complex workers’ compensation programs. This role requires deep expertise in program design, implementation, continuous monitoring, and process improvement.

The Consultant acts as a key liaison between internal stakeholders, third-party administrators (TPAs), insurance carriers, and external vendors to ensure effective claim management, compliance, and cost containment.

This is a remote opportunity. Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Workers’ Compensation Program Management:

• Design, implement, and oversee workers’ compensation programs, ensuring alignment with organizational goals and compliance with regulatory requirements.
• Coordinate and lead regular claim reviews (multiple times per year) and manage follow-up action items per agreed plans of action.
• Monitor and review new claims, subrogation opportunities, claim delays, denials, and reserve changes, and recommend corrective action as necessary.
• Liaise with local operations and TPA to facilitate information exchange, address program issues, and ensure service quality.
• Oversee state-specific programs, including monopolistic state oversight and premium payment coordination (e.g., Ohio BWC).

Claims Oversight and Litigation Management:

• Provide continuous oversight and monitoring of claim activity, including significant loss cases and legal calendar management.
• Manage litigation processes, including defense attorney panel management, performance monitoring, and implementation of changes as needed.
• Stay current on technical, legislative, and legal changes affecting workers’ compensation programs and communicate relevant updates to local operations.
• Coordinate and monitor all legal plans of action (POAs) related to workers’ compensation claims.

Program Advocacy and Stewardship:

• Act as a program advocate, coordinating stewardship programs and benchmarking exercises to measure and enhance program performance.
• Develop and provide educational materials and training sessions to local operations on program-specific topics, technical changes, and best practices.

Vendor and Provider Management:

• Manage relationships with medical provider networks, including quality monitoring, provider changes, and conducting provider interviews.
• Field and resolve vendor inquiries, research issues, and coordinate resolution of unpaid invoices.
• Modify service level agreements and special account handling instructions as necessary to optimize service delivery.

Data Analytics and Program Improvement:

• Review and analyze loss data and claims analytics to identify cost-saving opportunities and areas for program improvement.
• Coordinate claims audits and support continuous improvement initiatives.
• Gather and report relevant data to support program objectives and drive decision-making.

Additional Program Support:

• Support manufacturing and owner-controlled insurance program (OCIP) claim oversight, including business unit claim reviews and annual stewardship.
• Develop and update service instructions and program documentation as needed.
• Coordinate efforts with the Safety and Human Resources departments to align claims management with organizational safety initiatives as well as remain compliant within each jurisdiction.

Skills and experience that will lead to success

• 7+ years in workers’ compensation program management, consulting, or claims administration.
• In-depth knowledge of state and federal workers’ compensation laws, regulations, and program requirements.
• Proven ability to manage complex claims, litigation, and vendor/provider relationships.
• Strong analytical skills and experience with claims data analytics and program benchmarking.
• Excellent communication, training, and stakeholder management skills.
• Experience with monopolistic state programs (e.g., Ohio BWC) and multi-state program oversight preferred.

Education: Bachelor's degree in Risk Management, Insurance, Business Administration, or related field; advanced degree or professional certifications (e.g., ARM, CPCU) are a plus.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $115,000 to $135,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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