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Job Overview

The Business Banking Sales Support Lead Analyst is a strategic professional who stays abreast of developments within the industry and contributes to the directional strategy of the Business Banking sales teams. This role acts as a recognized subject matter expert, responsible for developing and executing the sales enablement strategy. As a project manager and change implementation specialist, the analyst leads key sales initiatives and ensures the successful adoption of new processes and technologies. The analyst provides advice and counsel related to sales process, technology, and operations, and serves as a key resource for complex sales and service-related issues. With developed communication and diplomacy skills, they are required to guide, influence, and drive prioritization with internal partners and vendors, representing the voice of the frontline sales teams to product, marketing, and technology groups. This position has a significant impact on the sales team's effectiveness through complex deliverables and affects the overall performance of the sub-function.

Responsibilities:

• Develops and implements a comprehensive sales enablement strategy to support the Business Banking sales teams.
• Partners with many product partners throughout Citi, to help spearhead initiatives, and ensure products/services are processed and executed to industry and internal standards, and client expectations.
• Responds to elevated inquiries and resolving implementation related issues in a responsible and timely manner.
• Acts as an advisor with various business partners.
• Serves as the primary point of contact for complex sales and service escalations, ensuring timely and effective resolution.
• Represents the voice of the frontline sales teams in collaborations with product, marketing, and technology support teams to drive improvements and advocate for necessary resources.
• Analyzes sales performance data to identify trends, opportunities, and areas for improvement, providing actionable insights to sales leadership.
• Creates and maintains sales support materials, including training documents, process guides, and communication templates.
• Coordinates with internal partners to streamline processes and enhance the overall sales support infrastructure.
• Leads strategic projects and initiatives aimed at improving sales team efficiency and effectiveness.

Qualifications

• 6-10 years of relevant experience in sales support, sales strategy, or a related role within the banking or financial services industry.
• Proven experience in project management, with a demonstrated ability to lead complex initiatives from conception through to implementation.
• Strong strategic thinking and problem-solving skills, with experience in developing and executing business strategies.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and influence stakeholders at all levels.
• Demonstrated ability to work collaboratively across different teams and functions.
• Proficient in analyzing data, identifying trends, and providing actionable insights to drive business decisions.

Education:

Bachelors degree

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Part time

Primary Location:

NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.